Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates
As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.
USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This should be an administrative function to set if needed.
Katherine
shared this idea
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Paul
commented
This is how it should have been working from day one, Admin can enable AI using a template or role, but set it so that the user can start it manually during a call once they have asked permission, you could bake it into the button to remind the them to ask permission once they start taking notes - we don't want AI on all calls, its disruptive and gets in the way.
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Vance
commented
We also agree this should be a function that the administrator can control
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Chris
commented
Totally agree. The AI features just rolled out to our organization this week and we had to turn them off for compliance reasons. RingCentral needs to think more about how enterprises are going to manage new features involving AI and build those capabilities into the platform BEFORE automatically turning it on.