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  1. Looking for a way to flag and alert admins on instances where one agent is receiving or making phone calls to the same number in excess
    - looking to see if calls made in MAX agent/ Contact Center can be flagged to automatically alert admins or managers if the number of calls pass a threshold. example: Calls ANI/FROM: x Calls DNIS/TO: x
    example: agent makes x amount of outbound or internal calls to the same number x amount of times in x amount of minutes - e.g. 25 calls to the same number within 1 hour.

    4 votes

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  2. We would like to request an enhancement to the RingCentral platform that provides more prominent and clear warnings for administrators when removing numbers from queues and other related processes. Currently, the available options to return numbers to inventory can be vague and unclear. It would be beneficial to have clearer guidance on how to manage numbers during this process.

    This feature request aims to reduce confusion and improve the overall user experience when managing number licenses and inventory within RingCentral.

    2 votes

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  3. To get daily Performance reports via subscription there has to be a saved performance report with the preset date of Yesterday and not a customized date otherwise, we will receive the same data every day.

    However, some businesses run business on a certain time like from 8 AM today to 7:59 AM the following day and we need to receive daily reports from those hours not 12 AM to 11:59 AM. The Yesterday option for saved performance reports is not going to work based on the company's needs.

    Please have the option to save performance reports with custom time and…

    16 votes

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  4. Need to implement schedule templates that can be bulk applied to Call Queues (really anywhere that can use a schedule).

    4 votes

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  5. there should be an option where you can set the IVR to only start accepting actions after the prompt finished playing

    2 votes

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  6. Either option would resolve our issue of the intercom feature playing music or ringing before the intercom beep. Our company used an intercom based phone system before switching to ring central and they prefer to use that instead of calling extensions, but when you do it either plays music, or it rings before it beeps. If you turn the ring off, it turns it off for phone calls and intercom call so you just have dead air which is unacceptable in any business. If we could turn the ring off just for intercom calls that would be great, or allow…

    8 votes

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  7. Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.

    12 votes

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  8. When I, as a super admin, make changes to user extensions, I would like no notification to be sent to the end users. This includes voicemails and emails. I feel this feature is only a true "security issue" if a bad actor gets in, or the user changes their own info.

    4 votes

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  9. When creating custom rules on an individual extension, there is no rule for differentiating between internal and external calls for call routing/handling purposes. For example if I have an assistant and I only want them to take my external calls and all my internal come to my extension, the system currently cannot do that. This would be a great feature!

    4 votes

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  10. Hi RingEX and RingCX Developer Team,

    I would like to submit a feature request regarding the call recording functionality for externally transferred calls to RingCX.

    Currently, when a call is transferred externally from RingEX IVR to RingCX, the call is not recorded during the transfer. This behavior presents challenges in maintaining consistent call recordings, especially when handling transfers that involve external sources.

    We request the implementation of a feature that ensures all externally transferred calls, including those from RingEX IVR options to RingCX, are automatically recorded during the transfer. This would help ensure that all relevant interactions are captured for…

    3 votes

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  11. Need the ability to manually type in the time on schedules. The current drop-down menus are cumbersome and inefficient.

    Ideal functionality would allow me to input any time, such as "7:50 PM" (instead of being limited to either "7:45 PM or "8 PM").
    Also inputting times in the 24 hour format needs to be supported. For example, inputting "1950" would be interpenetrated as "7:50 PM" and "0730" would be interpenetrated as "7:30 AM".

    These changes would greatly improve the speed and workflow of inputting schedules, since we don't have a central schedule repository that can be applied to various items…

    3 votes

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  12. Dial by name directory to offer more than 20 names

    2 votes

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  13. On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.

    Expected Behavior:
    There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.

    10 votes

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  14. I have been working in our online account to get the details of the user and the Mac address of the devices in the online account we are able to download the data however it does not include the Mac addresses for the devices
    It would be great if this information is among with the information that is included in the download

    4 votes

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  15. Automatically activate 911 location services for any new user or device. This will negate the issue of having to manually enable each new user/device.

    5 votes

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  16. The instructions should also include what areas need to be filled out, and the format of every entry to be entered. There should even be a sample entry on the file to follow.

    3 votes

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  17. As the Super Admin, we need to change the other user's password without the need to update the PIN, Security Question, and Answer to save the changes on the security details.

    2 votes

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  18. A customer has expressed a desire to customize the default key presses on their device or system. Instead of being limited to using only the "#" (hash or pound) and "*" (asterisk) keys, they are seeking options to modify these standard inputs to different keys of their choosing. This request likely stems from a need for personalization, improved ergonomics, or compatibility with specific workflows. Accommodating such a change would involve adjusting the system's input recognition and potentially remapping the functions associated with these keys. It's important to consider the implications of such modifications on the overall user experience and system…

    2 votes

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  19. The customer desires an option to access and delete AI Notes through the admin portal.

    4 votes

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  20. Remove the option to send notifications to all users when applying Bulk template.

    2 votes

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