860 results found
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e911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones
E911 Location for remote sites in Prudhoe bay Alaska, with Physical Phones
3 votes -
UC Voicemail should have AI capabilities
UC Voicemail should have AI capabilities and features that allows you to:
Filter out voicemails under a certain duration (e.g., less than 10 seconds)
Automatically prevent multiple voicemails from going to the inbox
6 votes -
Option to duplicate or use the same extension number
Option to duplicate or use the same extension number for different sites
10 votes -
Option to Suppress 911 Notifications During Scheduled Testing
Customers performing required monthly or periodic testing of physical 911 buttons are unable to prevent emergency notifications from being sent. This creates operational noise, unnecessary alerts to internal stakeholders, and requires coordination with local PSAPs for every test.
Requested Enhancement:
Introduce an optional setting that allows administrators to temporarily suppress 911 alert notifications (email/SMS/internal alerts) during scheduled or admin-approved test windows while maintaining compliance and safety safeguards.
Justification:
Reduces unnecessary alarm and confusion during compliance testing3 votes -
Forward to AI Receptionist from any other extensions
Ability to forward to AI Receptionist from any other extensions
11 votes -
Licence consumption restricted to locations
Anyone who has the right to add users and groups can assign licences from ALL cost centres. So e.g. a site admin can choose any license of any location/cost centre. The expectation would be that only the licences for the location are visible and accessible.
There is no check to ensure that only cost centres for a location for which you are authorised as a site administrator may be used - and thus only licenses assigned to this cost centre
4 votes -
Modify template for activation emails
Requesting to have the ability to modify the template for our account when sending activation emails in both RingCentral Office (RingEX) and RingCentral Contact Center.
This will allow a more uniform approach when onboarding new members and emails will look less like a phishing scam.
11 votes -
Edit Default Admin role in Ringsense
A feature in which the default roles can be edited instead of duplicate and create a new role
3 votes -
Retrieve Call Recording When Smart ACR Is Enabled
Ability to retrieve call recordings for all calls even when Smart ACR is enabled for an extension. The customer would like to have the option to access the call recordings regardless of the Smart ACR setting.
5 votes -
Ability to receive a Notification if a Specific phone number calls their system
Want to have the option to set up a notification for specific phone numbers that call any of the phone numbers on the account
2 votes -
Allow ability to set specific hours for Holidays
When adding Holidays it would be beneficial to be able to add business/operational hours to the Holiday. For example, if we are closing 4 hours early on a holiday, we cannot add that event as a Holiday because in Ringcentral Holidays are always all-day events.
7 votes -
Admin Control to Disable User's Access to Change their Schedule
In addition to Admin access to restrict user DND access, it would be beneficial if Admins also had the ability to disable users' access to change their schedules.
2 votes -
Role-Based Access Control by Site and Department
A feature is requested to enhance RingCentral's role-based access controls by allowing administrators to restrict user access to call recordings based on both site and department attributes. For example, a manager assigned to a specific site and department should only be able to access call recordings for users within that same site and department — ensuring more granular control over data visibility and security across organizational units.
7 votes -
Visibility for returned devices and numbers
Client needs help with the service portal to locate numbers and devices they returned
2 votes -
Automatic Call Recording on Specific Numbers/State only
Automatic Call Recording on Specific Numbers/State only
2 votes -
To show all numbers in Analytics
To show all numbers in Analytics. Analytics is only showing company numbers and does not show numbers assigned to extensions.
5 votes -
Different password for admin portal and RingCentral app
It will be more convenient having different password for RingCentral App and Admin portal, so that when we change password on one of our extension it will not sign them out.
2 votes -
SMS Message Log from a direct phone line
The customer requested a feature wherein they can recover or see text messages from a direct phone line on the Ring EX-platform. They can see that there is an SMS Log in the "Analytics and Logs", but it does not display the contents/messages.
2 votes -
Exclude Access to Directory
Is there a way for me to exclude access to the Company Directory? I don't want to exclude the extension from being on the Company Directory I want to exclude Access to the Directory.
2 votes -
Block Incoming caller ID
block an incoming caller ID at an admin level/organisational
2 votes
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