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2181 results found

  1. Ability to retrieve deleted calls

    would there be a way to retrieve deleted calls from the call log and app logs

    29 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
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  2. Ability to set time allotted between key presses to enter extension and/or name

    Users are timed out too fast when prompted at a dial by name/number directory to enter in their information. Would like the ability to set the amount of seconds before the system repeats the menu selections

    11 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. IVR & groups call Prompt & call greeting audio quality should increase

    Hi Team,whenever we add any audio to IVR prompt or greeting or anywhere it decrease the quality after applying it to there.call greetings and menu information prompt in audio is coming in wrost quality after uploading it. audio quality should be fine and crystal clear .

    7 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. Apply key template on Presence for yealink device

    Ability to apply key template onPresence for yealink model device

    36 votes
    Under Review  ·  10 comments  ·  Admin Portal  ·  Admin →
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  5. Caller ID for all incoming calls

    We want to have caller ID for all external incoming calls, doesnt matter if its incoming to an extention, direct line, or call que. Not sure why this does not exist yet, very basic thing to have for a phone company. At this stage, we have 35 employees and none of them are able to see who is calling them. Very shocked that RC does not have this in place already.

    37 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Add external call forwarding option to custom rule at auto-receptionist

    Add external call forwarding to custom rule at auto-receptionist. Currently, this is only available on a user level. It is a hassle to create 2 rules, one under auto receptionist and one under a user just to forward calls externally during holidays or specified days.

    11 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Call Queue Manager permissions

    we currently do only have 3 permissions which can be assigned for Call Queue Manager.- Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Access which surpasses what is actually needed by a lot.What would help is if we could customize those permissions or if we could assigned one person with 2 permissions.Thanks

    13 votes
    Under Review  ·  4 comments  ·  Admin Portal  ·  Admin →
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  8. Allow separation of direct voicemail notification and shared voicemail notification.

    For message-only extensions, or other extensions, which have voicemails shared to co-recipients, allow co-recipients to designate which voicemails they want to receive notifications for; direct or shared, or a mix/combination of direct and shared voicemails.

    20 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Extending Call Log Retention Past 1 Year

    we need to be able to access call logs for far longer than a year, typically for legal purposes.

    31 votes
    Under Review  ·  3 comments  ·  Admin Portal  ·  Admin →
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  10. Generate miscall call Report and Call made to that number

    I want to generate a report for missed call for individual users direct number.

    If any user missed a called which came to their direct number and want to see if they called back or no.

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. More granular permissions for users

    In my case, we need to permit a user to export/download SMS logs, but per RingCentral technical support, the only way to achieve this is to elevate the user to Super Admin. This goes against industry best practices of "least privilege."It would be nice if all permissions were enumerated and available to add/remove to roles.Or allow role cloning, then permit add/remove of permissions to the cloned role.

    10 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Increase data retention for call logs more than 2 years

    retrieve call logs back 2020 for billing purposes. We need to immediately add this functionality retrieve logs for more than 2 years

    23 votes
    Under Review  ·  5 comments  ·  Admin Portal  ·  Admin →
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  13. Archiver for Performance reports and increase data retention to more than 6 months

    Ability to include performance reports in archiver and increase data retention to more than 6 months

    8 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  14. Receive call queue SMS notification on Ring Central phone numbers

    I'm trying to add our Ring Central phone numbers on SMS Notification so our agents can receive a text message after we miss a call or receive a voicemail on the call queue. Our RingCentral phone tree has a 24/7 call queue as option 9. If/when a customer uses this option and none of our team is available to answer, we want a text message alert to be sent to the whole team so the first available person can respond. We would prefer this text to be received on each team member's Ring Central phone number.

    11 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. IVR voice command

    Voice prompt when making selections in IVR menu

    24 votes
    Under Review  ·  8 comments  ·  Admin Portal  ·  Admin →
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  16. Increase the data retention duration for call recording

    Would be helpful for legal and tracking purposes/report if the data retention for call recording will be at least or more than 6 months.

    46 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
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  17. Ability to have more than 25 devices in a paging only group

    Ability to have more than 25 devices in a paging only group

    36 votes
    Under Review  ·  6 comments  ·  Admin Portal  ·  Admin →
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  18. Retrieved data for a deleted user extension

    It will beneficial for the customers to have a way to retrieved datas for the recent deleted user extension just in case we have important data, logs or recordings that we need.

    21 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. To be able to view how many hours does a user spend on Do not disturb

    Have the ability to checked via analytics how much time does a user spend on do not disturb

    8 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
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  20. Ability to download a list of numbers with their assigned CNAM (Caller Name) information

    Add the option to have the Ability to download a list of numbers with their assigned CNAM (Caller Name) information

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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