2185 results found
-
ability to delete the main Super Admin extension from the Admin portal
ability to delete the main Super Admin extension from the Admin portal
36 votes -
Retrieved data for a deleted user extension
It will beneficial for the customers to have a way to retrieved datas for the recent deleted user extension just in case we have important data, logs or recordings that we need.
29 votes -
Increase the data retention duration for call recording
Would be helpful for legal and tracking purposes/report if the data retention for call recording will be at least or more than 6 months.
62 votes -
Bulk password change
We had an issue with user login and we need to change password for the users and supply them a generated password from the company It would be helpful if there is a way to update the password of my users on role> template
7 votes -
local presence dialing feature
Local presence dialing is a way of making a call appear to come from the recipient's local area code even if it isn't. You purchase and own the local numbers used for local presence dialing.
10 votes -
Filter through SMS campaign numbers
When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be added to a registered campaign which will make it more user friendly.
38 votes -
IVR & groups call Prompt & call greeting audio quality should increase
Hi Team,whenever we add any audio to IVR prompt or greeting or anywhere it decrease the quality after applying it to there.call greetings and menu information prompt in audio is coming in wrost quality after uploading it. audio quality should be fine and crystal clear .
8 votes -
Provide a method of determining available UC extension numbers
Provide a method of determining available UC extension numbersThe UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack.Business Case:When creating a new user, we have no instantaneous\easy way to determine available extension numbers. This is further complicated in a multi-tenant/federated environment, where extension numbers cannot be duplicated.Proposed Solution:The creation of a dial-plan that limits each tenant to a unique range of extensions would solve the multi-tenant/federated issue. The business rules would limit these tenant-specific extensions range to not allow duplicates between…
12 votes -
Increase data retention for call logs more than 2 years
retrieve call logs back 2020 for billing purposes. We need to immediately add this functionality retrieve logs for more than 2 years
29 votes -
Extending Call Log Retention Past 1 Year
we need to be able to access call logs for far longer than a year, typically for legal purposes.
35 votes -
Caller ID for all incoming calls
We want to have caller ID for all external incoming calls, doesnt matter if its incoming to an extention, direct line, or call que. Not sure why this does not exist yet, very basic thing to have for a phone company. At this stage, we have 35 employees and none of them are able to see who is calling them. Very shocked that RC does not have this in place already.
40 votes -
Configuring Dial-By-Name Directory Extensions at the Site Level
Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can only choose to search by First Name or Last Name at a company-wide level. We would like to be able to change each of these settings to fit our sites' needs (one site might want to search by first name, one by last name).
65 votes -
All Custom Rules- Weekly Schedule with 1-minute increments
The Ability to set 5 minutes prior using Weekly Schedule in the custom rule date/time options. When selecting a Specific Date Range, we can set it in 1-minute increments.
8 votes -
Apply key template on Presence for yealink device
Ability to apply key template onPresence for yealink model device
39 votes -
Read-only access
I would like to request a new feature for read-only access to all settings and configurations.
12 votes -
Ability to retrieve deleted calls
would there be a way to retrieve deleted calls from the call log and app logs
30 votes -
Ability to have more than 25 devices in a paging only group
Ability to have more than 25 devices in a paging only group
42 votes -
Caller ID to External Number
Customer would love to have a feature when a user extension transfer a call to an external number there should be an option for them to choose either Phone Number or Extension Number of their RingCentral Account to show as display on receiving end.
10 votes -
To be able to view how many hours does a user spend on Do not disturb
Have the ability to checked via analytics how much time does a user spend on do not disturb
10 votes -
On-hold Indicator to Remind User a Caller is on Hold in Softphone App
We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amount of time.
37 votes
- Don't see your idea?