2184 results found
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Call queue shared voicemail
Ability to see if the Shared VM on the queue was already access or open by the other extension to refrain from calling them again.
6 votes -
User Role Permission: Access to User List only
Should have permission that should only let the user access the user list without access to add/edit/delete user or any user information.
12 votes -
Analytics - ability to add calls routed to message only extension or announcement only extension.
Analytics - ability to add calls routed to message only extension or announcement only extension.
39 votes -
Call queue manager Analytic reporting
Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue
17 votes -
Set CLIP and Clip no Screening by the admin
Today it is not allowed, that the admin sets CLIP and Clip no Screening.For several scenarios (e.g. POCs) it needs a quick way to set it.The process to get to this setting is very bumpy and lengthy - not user friendly.If there is a possibility, the acceptance would be increased.
10 votes -
Ability to retrieve deleted calls
would there be a way to retrieve deleted calls from the call log and app logs
34 votes -
User creation date
It would be useful if the user creation date is also available on the user end in the Admin Portal.
22 votes -
option to add hotdesk to call queue
Be able to add hotdesk phones to call queues
10 votes -
Bulk password change
We had an issue with user login and we need to change password for the users and supply them a generated password from the company It would be helpful if there is a way to update the password of my users on role> template
7 votes -
Extending Call Log Retention Past 1 Year
we need to be able to access call logs for far longer than a year, typically for legal purposes.
36 votes -
Increase data retention for call logs more than 2 years
retrieve call logs back 2020 for billing purposes. We need to immediately add this functionality retrieve logs for more than 2 years
30 votes -
Apply key template on Presence for yealink device
Ability to apply key template onPresence for yealink model device
41 votes -
Filter through SMS campaign numbers
When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be added to a registered campaign which will make it more user friendly.
38 votes -
Video meeting Recordings on Archiver
Customer requesting to have the recordings of the video meeting to by sync on the archiver
20 votes -
Read-only access
I would like to request a new feature for read-only access to all settings and configurations.
13 votes -
IVR & groups call Prompt & call greeting audio quality should increase
Hi Team,whenever we add any audio to IVR prompt or greeting or anywhere it decrease the quality after applying it to there.call greetings and menu information prompt in audio is coming in wrost quality after uploading it. audio quality should be fine and crystal clear .
8 votes -
Provide a method of determining available UC extension numbers
Provide a method of determining available UC extension numbersThe UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack.Business Case:When creating a new user, we have no instantaneous\easy way to determine available extension numbers. This is further complicated in a multi-tenant/federated environment, where extension numbers cannot be duplicated.Proposed Solution:The creation of a dial-plan that limits each tenant to a unique range of extensions would solve the multi-tenant/federated issue. The business rules would limit these tenant-specific extensions range to not allow duplicates between…
12 votes -
Migrate data from one account to another.
Some customers have multiple accounts within RingCentral, and it would be very helpful to have an option to migrate all data from one account to another for seamless transition.
9 votes -
Caller ID for all incoming calls
We want to have caller ID for all external incoming calls, doesnt matter if its incoming to an extention, direct line, or call que. Not sure why this does not exist yet, very basic thing to have for a phone company. At this stage, we have 35 employees and none of them are able to see who is calling them. Very shocked that RC does not have this in place already.
40 votes -
Configuring Dial-By-Name Directory Extensions at the Site Level
Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can only choose to search by First Name or Last Name at a company-wide level. We would like to be able to change each of these settings to fit our sites' needs (one site might want to search by first name, one by last name).
65 votes
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