2183 results found
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Added ring on IVR menu greetings
A feature in which we can add several rings before hearing the IVR menu greeting and have it ring on a specific extension before the caller enters their selection.
12 votes -
Allow to show/ edit company's phone number on fax cover sheet
Current fax cover sheet shows the phone number the same as fax number. Specialties call the number thinking that is our phone number. It would be nice if we could edit the number so callers do not get confused.
10 votes -
Ability to use an old version of Admin Portal
What customer want is to have an ability to use or switch from the new version to the old version / interface of Admin Portal in which they do not have the difficulties to keep or remove numbers/licenses from their account.
8 votes -
Call queue manager Analytic reporting
Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue
18 votes -
Bulk password change
We had an issue with user login and we need to change password for the users and supply them a generated password from the company It would be helpful if there is a way to update the password of my users on role> template
8 votes -
Apply key template on Presence for yealink device
Ability to apply key template onPresence for yealink model device
46 votes -
Extending Call Log Retention Past 1 Year
we need to be able to access call logs for far longer than a year, typically for legal purposes.
40 votes -
User creation date
It would be useful if the user creation date is also available on the user end in the Admin Portal.
23 votes -
Validate Rules for User accounts
I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found that there was no way of telling if the rules were conflicting and it just allowed the rule to be turned on without any type of warning.This NEEDS to be re-implemented into the system because now it is not telling my 13+ warehouse managers if there is a conflicting rule when they're…
27 votes -
User Role Permission: Access to User List only
Should have permission that should only let the user access the user list without access to add/edit/delete user or any user information.
12 votes -
Ability to retrieve deleted calls
would there be a way to retrieve deleted calls from the call log and app logs
35 votes -
Set CLIP and Clip no Screening by the admin
Today it is not allowed, that the admin sets CLIP and Clip no Screening.For several scenarios (e.g. POCs) it needs a quick way to set it.The process to get to this setting is very bumpy and lengthy - not user friendly.If there is a possibility, the acceptance would be increased.
10 votes -
option to add hotdesk to call queue
Be able to add hotdesk phones to call queues
10 votes -
Video meeting Recordings on Archiver
Customer requesting to have the recordings of the video meeting to by sync on the archiver
21 votes -
Call waiting audio option in Admin portal settings
As like in the RC app. Call waiting for audio settings should be available in the Admin portal so that Admin has the option to turn off and on the audio in call waiting.
9 votes -
Call Logs site
Ability to filter call logs per site that willshow everything in per site no need to filter the extension as well
11 votes -
Filter through SMS campaign numbers
When assigning numbers to a TCR campaign it would be beneficial to filter out the numbers that have already been selected, greyed out, and/or connected to a campaign. This will allow us to see a shorter list of numbers that are available to be added to a registered campaign which will make it more user friendly.
38 votes -
Read-only access
I would like to request a new feature for read-only access to all settings and configurations.
13 votes -
IVR & groups call Prompt & call greeting audio quality should increase
Hi Team,whenever we add any audio to IVR prompt or greeting or anywhere it decrease the quality after applying it to there.call greetings and menu information prompt in audio is coming in wrost quality after uploading it. audio quality should be fine and crystal clear .
8 votes -
IVR Fax and SMS options
Each IVR should have the options for where faxes and texts should be forwarded to. Just like Call Queues. Right now, the fax or text is just sent to whomever the main number forwards to.
13 votes
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