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IVR voice command

Voice prompt when making selections in IVR menu

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Anthony shared this idea  ·   ·  Report…  ·  Admin →
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  • Mike commented  ·   ·  Report

    We are in the transportation industry and this would help route calls based on key words and automatically route to the correct extention. This could be a huge benefit and highlight your AI capabilities. Thank you for your consideration.

  • Michael commented  ·   ·  Report

    This would be a great feature. Many companies have that ability when you call and get their IVR.

  • IT commented  ·   ·  Report

    I would like this feature to be added

  • Mark commented  ·   ·  Report

    a feature that will allow voice prompts like "Say 1" to navigate instead of Keypress

  • Feorila Loria commented  ·   ·  Report

    For Mr Glen Swenson would like to request to have voice command/automated IVR menu, instead of keying numbers, customer will just say keywords of extension or queue and call will be routed accordingly

  • Jona Orlanda commented  ·   ·  Report

    customer want to have speech recognition when customer is routed to their IR menu, its more convenient specially if the customer is driving.

  • Jobon commented  ·   ·  Report

    When calling to a Main number and the account has an IVR. They need to press a number to select.