27 results found
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An overview, within the User Settings, of all group memberships.
Have an additional read-only tab in the User Settings section called "Memberships", broken down into all types of Group, e.g. Queues, Call Pickup, Park Locations etc, that lists out which the user belongs to. This would save the admin(s) from clicking through each Queue in turn to find all members, much like in the Custom Role overview, where all user assigned the Role can be viewed.
86 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available as an additional drop down in the User Settings. -
if an ext will transfer a call to a diff ext, phone number of the original caller should reflect instead of the one transferring the call
if an ext will transfer a call to a diff ext, phone number of the original caller should reflect instead of the one transferring the call
2 votes -
Ability to assign credentials to bulk user uploads
We would like to have the ability, when adding users in bulk, to be able to assign credentials and activate accounts via the bulk upload template
6 votes -
A feature for automatically changing the User's call queue status during After Hours
To avoid call handling members having rejected calls due to staying in the queue accidently overnight, an automation which kicks everyone out until next start of business.
11 votes -
Hide Incoming caller Id to call queue calls.
Need to have the option to hide the Incoming caller ID of the clients when calling a call queue extension.
9 votes -
Call goes from one queue to another, and on the second queue it would show the original queue in the caller id field
-Customer calls and rings QueueA -on all users in QueueA, their phone shows QueueA and customer number for caller id -if no one answers the calls in a specific wait time, the call is transferred to QueueB -on all users in QueueB, their phone currently shows QueueB and customer number for caller id Question - How can I get all users in QueueB phoness caller id info show what queue overflowed to their queue. Example- i would like it to show Queue A and customer number. Reason- I want to have multiple Queues overflow calls to one centralized queue, but…
21 votes -
Allow Verification Codes
allow social media companies or any company with an app to verify your account by texto my a verification code to your company number. This helps distinguish your personal with your business account. Currently, we are required to use our personal phone for both a private and a business account.
1 vote -
Caller ID Information Pass Through with call Transfer, Internal and External
Issue is the transferring of caller ID information of external caller to the final receiving end party, specifically with consultative transferring. Example: Bob calls to Health Aid (Ring Central Customer). Sue answers phone. Bob wants to then be transferred to Kate. Sue starts transfer consultative transfer process....gets Kate on the line, "Hi Kate i have bob you, will you take call, yes great...standby"....then she transfers Bob to Kate. With that set up - the external caller ID info for BOB does not flow through to Kate. This is because Sue, when opting for consultative transfer, becomes the active call so…
51 votes -
Queue Logon from Queue admin portal
When in the Call Queue maintenance, your user options to not carry into that page, so you can't easily log yourself in and out or put yourself in DND unless you go back to the extension settings. Why not make that upper right hand portion of the screen universal across your user experience no matter which admin pages you are part of?
1 vote -
caller id and number called on inbound calls
Can you add both, caller ID and called number on inbound calls in the same time?Referring to users, groups have this optionCalled number doesn't work at all at the moment
19 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this should be available. When receiving an incoming call on the app, the call screen will display who is calling and to what number. If your concern is regarding call queues, you're able to select fields indicating what caller information is displayed, including Caller ID in the Admin Portal.If these aren't the solutions you were anticipating with this idea, please let us know! Share in the comments what you would like to see. -
Remotely manage user status
RC have confirmed it's not possible for me to remotely change a user's status. EG, they've gone to lunch without signing out, or I want to push someone to available from unavailable. Currently, I have to call customer care to do this, or log in as the user.
30 votes -
Call Forwarding from an extension to a co-worker
It would be extremely helpful to have the call queue set up so co-workers with only the desktop app (no physical phones) can have calls forwarded to them from a specific extension. That way, if an employee is busy and needs help with phone calls, then a co-worker can pitch in and have calls forwarded to them. For example (names and extensions made up), both Nick and Joe only use the desktop app and do not have physical phones, but Nick at extension 123 needs help with his phone calls. Joe at extension 321 can help, so Joe needs to…
1 vote -
Get the Number a Call was Forwarded From
It would be useful to businesses with lots of locations where calls are forwarded and picked up by a central call center. The agent taking the call needs to know which number the customer called for the purposes of identifying customers approximate location and which location they are desiring service from. If the agent has to ask the customer what city and state they are located in the agent / business loses credibility with the customer.
1 vote -
Send VM to deskphones of all members from Call queue
Send VM to deskphones of all members from Call queue
1 vote -
ability to toggle off member status for one call queue and wont affect the other call queues on the account
when turning off the member status on a specific call queue it wont affect the other call queues the member is part of
1 vote -
Dial by name directory site specificRestrict "Dialing by Name" in IVR menus to the location's users.
When using Multi-Site (with an IVR menu built specifically for that site), can the dial by name directory be specific to the site? Rather than the current situation where it's the entire account.
45 votes -
Allow Queue Manager to make member "Unavailable" or "Available"
Sometimes members of a call queue will forget to "toggle" the "Accept queue calls" button to OFF when logging out. At this point they still look "Available" to the queue. It would be nice as a manager to be able to mark that member as "Unavailable" so that they are unavailable for the queue.
7 votes -
Admin toggle availability status
For an admin to be able to toggle the activity of a user in a queue.
8 votes -
Provide an Alert on Portal for Super Administrator for any user that has set "Do Not Accept Any Calls"
Users sometime inadvertently set "Do Not Accept Any Calls" on and then don't know why calls are going straight to VM. Super Admin. cannot see that this is on and it delays troubleshooting resolution.
2 votes -
Monitoring for virtual fax
Hello,
We're using a virtual fax line. All incoming/outgoing faxes & confirmations are getting forwarded to a specific email distribution list. This is working fine. However, I was asked if we can setup monitoring in case some of our clients are unable to send us faxes. I opened Case Number #13289153 for this & the engineer informed me that the fax errors will never get sent to the distribution list. He said the only way to view this info is if we login to the portal & manually extract the info.
I think it would be useful to have a…1 vote
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