Set up new user E-Mail limited to 48 hours
It would be helpful if the welcome E-Mail for a new user could be sent more than 48 hours in advance. Under the current system, the user has to respond quite quickly and may not be able to if traveling. The 48 hour limit also means that we cannot send these on Fridays unless we know that the user will respond right away.
Alan
shared this idea
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
It is now possible to schedule the new user e-mail-- the email is still a 48 hour period, but the admin can decide when the 48 hour period begins. Learn more here.
-
Jonathan
commented
We are a large practice with thousands of users. Every Monday, without fail, we have several hires. We have to create the new hires many accounts before their start date. This is where the RingCentral invitation email expiration window causes issues every Monday for the past few years as we grow. We need to be able to create users accounts the week prior so that on Monday they are ready to go. Because we create the accounts the week prior, all RingCentral invitation emails are expired causing tickets to resend the invitation email. We don't get to these tickets right away as we have many other tickets to take care of causing the user and their managers frustration from the inability to be able to communicate on their first day.I would like to request an option for the user to be able to resend the invitation email themselves or extend the expiration to at least 72 hours to get past the weekend.
-
Tyrone
commented
It would be great to include the text within the welcome email to state how long the user has before the link expires.