558 results found

1. Enable Merge calls when Deskphone Pairing is enabled

   Enable Merge calls when Deskphone Pairing is enabled

   The customer is requesting the ability to use the Merge Call feature while Deskphone Pairing is enabled. Currently, it appears that this functionality is unavailable or limited when the deskphone is paired with the RingCentral app.

   53 votes

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2. Business SMS Booster (Shared SMS Inbox) Functionality on RingCentral Mobile App

   Our organization actively uses the Business SMS Booster feature, and it works well within the RingCentral Desktop App, where the Shared SMS Inbox is fully accessible.
   However, the Shared SMS tab does not appear on the RingCentral Mobile App, preventing users from accessing or responding to shared SMS messages while away from their computer.

   Please enable full support for the Business SMS Booster / Shared SMS Inbox on the RingCentral Mobile

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   24 votes

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3. RingCentral App: Can features be customized?

   Subject: Can features be customized?
   Description: Is there a way to change what features are displayed in the RingCentral app? We would like for some of our users to only see a dialpad and directory.

   13 votes

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4. Incoming call when in Meeting status

   To have an option to have the external incoming calls to be routed directly to voicemail when a user is in a meeting status, while internal calls should continue to ring the user.

   13 votes

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5. Have numbers show up as "From" on RollOver calls.

   When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.

   49 votes

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6. App Call Display

   Display all active calls on the RC app dial pad.

   Show line keys corresponding to each active call, making it easier for customers to switch back and forth between calls.

   9 votes

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7. Reduce the loading time for RC embedded app in Microsoft Teams

   When using the RC Embedded app on Microsoft Teams, it take about 10 seconds for the app to load and to be ready for usage.

   Can you work on reducing this loading time to 5 seconds or less in future releases?

   27 votes

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8. SMS Booster Additional Feature

   Hi Team -

   Hi Team,

   While the current SMS Booster feature in RingCentral is working well for the users, we believe there is an opportunity to further enhance the functionality to improve productivity for teams operating under specific call queues.

   First, it would be very helpful if there were an option to automatically send an SMS response when someone calls a call queue. For example, if a call cannot be answered immediately, the system could automatically send a message such as: “Can’t talk right now; we’ll call you back shortly.” This type of automated response would help acknowledge the caller quickly and reassure them that their request has been received, especially during high call volumes.

   Second, while outbound SMS messages currently appear in a clean, linear conversation thread within the call queue, inbound responses from individuals are separated into individual buckets and require manual assignment. This workflow is not ideal for teams that have multiple personnel monitoring communications, such as dispatchers communicating with drivers. Instead, it would be beneficial to have all inbound and outbound messages appear within a single shared conversation view or unified inbox. This would allow any authorized team member to monitor the conversation, respond when needed, and easily view the full message history without requiring assignment.

   Implementing these enhancements would significantly improve collaboration and response efficiency for teams that rely heavily on SMS communication within call queues.

   Hi Team -

   Hi Team,

   While the current SMS Booster feature in RingCentral is working well for the users, we believe there is an opportunity to further enhance the functionality to improve productivity for teams operating under specific call queues.

   First, it would be very helpful if there were an option to automatically send an SMS response when someone calls a call queue. For example, if a call cannot be answered immediately, the system could automatically send a message such as: “Can’t talk right now; we’ll call you back shortly.” This type of automated response would help acknowledge the caller… more

   6 votes

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9. Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users

   Remove Admin option in the top-right menu of their user interface when logged in for non Super Admin users

   5 votes

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10. Audible Office-Wide Ringing for Softphone Users

    The customer is requesting a feature and setting that would allow user applications or softphones to produce an audible ringing sound externally without requiring users to change their audio output settings from headset to desktop speakers. This background activity played an important role in maintaining engagement, urgency, and team awareness on the call floor.

    Case Number: 30015331

    10 votes

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11. RingCentral App cursor to be the normal cursor icon

    Currently, the cursor when navigating RingCentral app shows "hand" icon.
    Customer is requesting to put it back to the normal cursor icon.

    5 votes

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12. adjust or change the length of the incoming digital chat audio

    Is there a way to adjust the length of incoming digital chat audio? I have looked around, and I can't seem to find it. Maybe I'm overlooking it. Any help or thoughts would be greatly appreciated. Thank you!

    6 votes

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13. Documents Preview

    Ability to replicate the font and exact details of the document or any attachment, like the exact size and style of the font, color, and other preview features in RingCentral app.

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    12 votes

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14. AI notes transcription after transfer

    Call recording and AI Note transcription should still continue even after transferring or connecting a call to a different user on the account.

    4 votes

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15. deskphone pairing - turning off the feature by device/computer.

    RingCentral Embeded App Phone Pairing. When I turn off phone pairing from my Mac, it disabled on my Windows PC as well. We need to turn off phone pairing by devices. Currently it is synchronize, if you turn it off , it will turned off across all devices that you're sign in.

    4 votes

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16. BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app

    BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app

    13 votes

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17. Option for Sharing Call Transcription via Mobile App

    No option to share call transcript from the mobile app. only have an option to share for the call notes.

    4 votes

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18. A Contact Card or Virtual Business Card that can be sent

    Create a contact card or have a contact card feature with contact details that can be sent to others.

    9 votes

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19. Feature Request: Admin Email Notifications for "Report Issue" Submissions

    Currently, when a user utilizes the "Report an Issue" feature within the RingCentral Desktop or Mobile app, the diagnostic logs and descriptions are sent directly to RingCentral Support. Company Administrators have no visibility into these reports unless the user manually notifies the IT team. We are requesting an automated notification system that alerts designated Admins whenever a user on their account submits a report.

    Problem Statement
    Lack of Visibility: Admins are often unaware of recurring user issues until they escalate, even if users have already "Reported an Issue" via the app multiple times.

    Redundant Support Efforts: Admins may spend time troubleshooting a local issue that has already been reported to RingCentral, or vice versa, leading to a "siloed" support experience.

    Delayed Response: Internal IT teams cannot provide immediate "concierge" support to users who are clearly struggling enough to use the reporting tool.

    Proposed Solution
    Add a toggle within the Admin Portal (under Notifications or Service Status) that allows Admins to:

    Enable/Disable Admin Notifications for the "Report an Issue" feature.

    Designate specific email addresses (or a distribution list) to receive a copy of the user's report summary.

    Receive a "Report ID": If possible, include the ticket or reference number generated by RingCentral so Admins can reference it if they need to call RingCentral Support on behalf of the user.

    Use Case / Business Value
    Proactive Management: Admins can reach out to users immediately to offer temporary workarounds (e.g., "I see you're having audio issues, use your desk phone while we check your headset").

    Improved User Experience: Users feel more supported when their internal IT team is "in the loop" with their technical difficulties.

    Currently, when a user utilizes the "Report an Issue" feature within the RingCentral Desktop or Mobile app, the diagnostic logs and descriptions are sent directly to RingCentral Support. Company Administrators have no visibility into these reports unless the user manually notifies the IT team. We are requesting an automated notification system that alerts designated Admins whenever a user on their account submits a report.

    Problem Statement
    Lack of Visibility: Admins are often unaware of recurring user issues until they escalate, even if users have already "Reported an Issue" via the app multiple times.

    Redundant Support Efforts: Admins may spend time… more

    3 votes

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20. Independent Theme Settings Per Device (RingCentral App)

    Would like the ability to:

    Set and maintain different theme preferences per device

    Disable theme synchronization across devices

    Prevent theme changes on one computer from affecting other logged-in devices

    Current Behavior:
    Theme preferences appear to be account-based and synchronized across all devices where the user is signed in.

    Requested Enhancement:
    Provide an option to:

    Store theme preferences locally per device, OR

    Add a toggle such as “Sync appearance settings across devices” that users can enable or disable

    Business/User Impact:
    Users who work across multiple environments (e.g., office and home) may rely on different themes to visually distinguish devices. Independent theme control would improve usability and workflow clarity.

    Would like the ability to:

    Set and maintain different theme preferences per device

    Disable theme synchronization across devices

    Prevent theme changes on one computer from affecting other logged-in devices

    Current Behavior:
    Theme preferences appear to be account-based and synchronized across all devices where the user is signed in.

    Requested Enhancement:
    Provide an option to:

    Store theme preferences locally per device, OR

    Add a toggle such as “Sync appearance settings across devices” that users can enable or disable

    Business/User Impact:
    Users who work across multiple environments (e.g., office and home) may rely on different themes to visually distinguish devices. Independent theme… more

    2 votes

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