Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

340 results found

  1. Have numbers show up as "From" on RollOver calls.

    When calls RollOver to another queue, they do not show the number that it is trying to RollOut too. This used to be a feature in the old RingCentral Phone App. The app should in include a "From" to indicate that the call came from one extension, and rolled to another.

    28 votes
    New  ·  9 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Hotdesk in Germany

    At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
    This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.

    Instead, the behaviour should be like when setting up UK devices, meaning:
    - Hotdesk works as you would expect
    - no calls possible when logged out
    - licence is for free

    At the moment this is…

    19 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  3. AI follow-up emails in RingSense CX

    "Follow-Up" option in RingSense is missing Ringsense. This feature is only available for RingSense for Sales and not for RingSense for RingCX. Customer would like to request this as a feature they can use.

    8 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  4. Add an option for the Recurring Meeting on the new Simplified RingCentral Video experience

    On this rollout for selected customers, the Recurring Meeting option is no longer an option. Our customers need this option to be added again so that they will no longer need to perform additional steps just to set up this feature.

    6 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Caller-ID Outbound Telephony for (paired) deskphone

    Currently for and end user it is quite cumbersome to change the caller id of the desktphone. Unlike for the desktop app you cannot do this directly in the application and instead need to switch in the preference menu.

    This is not a good user experience when you are using especially a paired phone.

    Please add another row to allow a user to change the caller id of the deskphone more comfortably for the configured deskphone.

    Or automatically adjust the own caller ID in the phone when pairing the phone?

    4 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. DNC (Do Not Call) Feature: SalesForce to RingCentral Inegration

    The DNC feature isn't working as expected on Person Accounts. Please see attached video for more details. DNC feature is the 2nd issue on the video.

    8 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. RingCentral App Status

    Additional status (Breaks/Lunch) on RC App

    13 votes
    New  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Outbound Caller ID Limitations

    Setup multiple specific number from the account as outbound caller ID on each extensions or restrict an extension to use a company number as outbound caller ID.

    24 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Disable RC Apps side panel feature icons FAX, Message, and Video features from users

    Disable RC Apps side panel feature icons FAX, Message, and Video features from users

    6 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. App Size Too Big

    The size of the app is rather large. When you update the app version, the system keeps the previous version of the app which adds to the issue. Would like the system to automatically uninstall the old version of the app or override the old version so there are not multiple instances.

    4 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  11. adjust volume on AI TAKING NOTES

    Able to adjust the volume of AI taking notes announcement

    3 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  12. AI Assistant - consolidate the number of times "AI is Taking Notes"

    Currently if a customer calls in and speaks to multiple people due to being transferred between different team members the caller hears "AI is Taking Notes" each time they speak to someone new. I would suggest a means for the system to identify it's the same caller so they don't need to be told multiple times

    6 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. RingCentral Video : display upcoming meetings without any calendar integration

    Unlike RingCentral Meeting, RingCentral Video (desktop version) can't display upcoming, scheduled meetings in the app without having configured the calendar integration with an external mail server (Exchange, Google Workspace or whatever...) This prevents the app to display the upcoming RCV meeting in case the calendar integration is not possible

    17 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Disable dial pad pop out

    Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.

    23 votes
    New  ·  7 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. settings options to separate queue calls vs direct calls ringtone

    we need settings options to separate queue calls vs direct calls ringtone

    5 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  16. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

    Customer can have different types of Calendar integrated to their RingCentral Application like Outlook or MS Teams.

    We would like the option to allow customer to disable incoming calls when they have a meeting. They also want to make sure that incoming calls across all platforms are disabled while on a meeting (RingCentral Mobile App, Desktop App, and hardphone).

    5 votes
    New  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. parked call to send a message to group

    Customer would like to have the ability to send a message to the glip team instead of entering the names of the extension they want to send a message to notify there is a call parked in a specific park location.

    2 votes
    New  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  18. RC app call logs

    Hi,

    Please add a feature that allows the other user like a SuperAdmin to see the call logs of the users on the account not only from the Admin portal but also to the RingCentral apps.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. Update User Template via API

    Like the "Get User Template" API (get https://platform.ringcentral.com/restapi/v1.0/account/accountId/templates/templateId)
    I need a "Update User Template" API for e.g. update a callhandling user template, to put hundred or more "callers" to the condition to provide this template for hunderd and mor users.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Allow adding more than 3 accounts to RingCentral app

    The current limit for adding multiple accounts to the RingCentral desktop app is 3. This limit should be increased to allow more than 3 accounts.

    This will be useful for partners that are working projects for multiple RingCentral customers.

    3 votes
    New  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
← Previous 1 3 4 5 … 16 17
  • Don't see your idea?