2027 results found
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I want the ability to ignore calls coming in on a call queue
Our calls all come in on a call queue, so the phone rings everybody in the office. If I know the call isn't for me, I would like to be able to ignore the call. Currently when I click "ignore", it stops ringing for a second, then just starts ringing again. So basically the ignore button does nothing. Can you make it so clicking ignore stops that call from ringing me (or anyone else who clicks ignore)?
86 votes -
ALLOW DRUG NAMES TO BE SENT VIA SMS
Cx is doctor who provides instructions and quick medication advices via smscx not able to send sms that contains drug names from time to time
10 votes -
Allow multiple accounts to run simultaneously on app / cell phone
I would like to have multiple user accounts, since I have multiple businesses, on 1 cell phone app.
12 votes -
See call history of users we monitor via the RingCentral app
Have the ability to see call history of users being monitored in the RingCentral App instead of accessing call logs in admin portal.
16 votes -
Call Log Sync from RingCentral Mobile App to Salesforce
Use Case: As an Insurance Agent, I want to be able to make calls from the RingCentral Mobile App and have the call logs sync to Salesforce to allow for my manager to generate activity reports. Current functionality does not allow call log activities taken on the RingCentral Mobile App to sync call log activities to Salesforce. The user is looking to run reports in Salesforce to have a more comprehensive overview of their insurance agents. This will greatly help to view agent productivity by seeing all activity within Salesforce.
16 votes -
Include the AfterShokz headset to list of recommended headsets
Please include the AfterShokz headset on the list of recommended headsets for the RingCentral app. One of the clients is using the AfterShokz headset due to the hearing situation/conditions and needs the headset to work properly with the RingCentral app.
15 votes -
Have the option to use all numbers on the account as the outbound caller ID.
Especially with numbers tied to either a mobile user, call queues, and/or message-only extensions to be used to receive faxes and calls. It would be nice to be able to use it as an outbound caller ID since the number is considered as a company number.
18 votes -
Customized waiting time settings in Call parking
It would be much better if we can customize waiting time settings in Call parking. Like an option to extend different waiting time
11 votes -
Run Reports for users synced in RingCentral And Microsoft Teams
We need an option where we can run reports in RingCentral for users that are synced within RingCentral And Microsoft Teams
14 votes -
Call queue texting
1) when will there be a desktop app interface for Call Queues? (not web)2) when will texting be enabled for Call Queues?
20 votes -
Unlimited sms
its 2024 nobody calls everything is texts, telus and rogers and every other service provides unlimited sms , seems kind of obvs, u guys r jus scamming ppl this is ridiculous, how can u call urself a phone service company and not have unlimited sms, theyve had that for over 10 years now,
9 votes -
Make Apple airpods more compatible with RC app
There have been issues with the connectivity of AirPods with the RC app during the recent update. As advised, AirPods are not listed in the recommended headsets to be used with RC but will be highly appreciated if this can be optimized.
11 votes -
Bring back the option to keep app in foreground at all times
This feature was present in previous versions but is missing in the current release. In my job, I juggle 9+ windows on 3 screens, and the call window often gets lost behind others during calls. Keeping it on top ensures easy access while multitasking.
15 votes -
Download and Print SMS Thread on RingCentral App
Customer wants to have the ability to download and print SMS Thread options on his RingCentral Account for Legal purposes.
18 votes -
Can answer call while on an active call on mobile number and have option to answer incoming call on RC mobile app using mobile data conn...
...ection for Android. Would like to answer calls using mobile data on an Android phone on an active call on the mobile number and answer another incoming call on RC mobile app.
30 votes -
BCA (Bridge Call Appearance) für Client
BCA for Softclients , to follow the delegated line way (BCA) for devices as well for the Desktop app to allow mix and match.Organizations would like to use BCA not only for desk phones, but other colleagues using soft client only should be able to join the BCA groups
9 votes -
Add An Option for Admin to Prevent Certain Users to Create Team Chat/Message Within the App
This is to prevent group toxicity within working hours & promote productivity on the floor.
12 votes -
Dialing without area code
We would like to dial without the area code. How do we get back to dialing just the 7-digit number when entering the area code?
17 votes -
Sending fax from the contacts RingCentral app. should Identify automatically the fax number saved on the contacts.
When sending a fax from the contacts using the RingCentral app, and the contacts have multiple numbers saved such as business, mobile, or fax. When choosing a contact to whom to send the fax the system should identify automatically which is the fax number. The current behavior is when you choose a contact on the contact list and try to send a fax to that contact with multiple numbers, it always sends to the first contact number and does not automatically send a fax to the fax number registered to the contact reason why the fax is failing because it…
15 votes -
Text Message Add Reaction/ Like option
The SMS/ Text message feature is very useful, but the current implementation is very rudimentary. Modern messaging applications found on any mobile device, or apps such as WhatsApp, iMessage and even Google Chat have the option to react/ like a person's message. This is useful when you want to acknowledge that you received a message without actually sending a message back.Please see the implementation in any modern messaging app. You receive a message from someone. You can click on the message to add a reaction (heart, thumbs up, or other emoji, etc). This currently cannot be done in either the…
15 votes
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