Sending fax from the contacts RingCentral app. should Identify automatically the fax number saved on the contacts.
When sending a fax from the contacts using the RingCentral app, and the contacts have multiple numbers saved such as business, mobile, or fax. When choosing a contact to whom to send the fax the system should identify automatically which is the fax number. The current behavior is when you choose a contact on the contact list and try to send a fax to that contact with multiple numbers, it always sends to the first contact number and does not automatically send a fax to the fax number registered to the contact reason why the fax is failing because it was being sent to the wrong number. It will be easier if that is available or at least when sending faxes to the contacts it should give an option to choose a number if the contact has multiple numbers saved.
Joms
shared this idea
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Linda
commented
As a go around you can use the Other option as a label and then the fax number will appear first.
I spent over an hour with IT because my faxes were failing. It happens if you any of the "fax" icons.
I think when you want to send a fax the list of numbers should be on a drop down menu for me to select the number I want it sent to. -
Neuropsychological
commented
This seems like a relatively easy fix that would greatly improve the end user experience for faxing.
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Sarah
commented
When attempting to fax from the Contact screen, Ring automatically chooses the first number on file rather than the number labeled fax. This means that it is not useful to have the option to fax from the Contact section. It would be user friendly to have the fax number as the only number linked to sending faxes.