Skip to content
← Phone & Messaging

I suggest you ...

Phone & Messaging: Application

Categories

JUMP TO ANOTHER FORUM

(thinking…)

MS Teams Mobile Mode

When a user has MS Teams Mobile Mode enabled, they should have that clearly indicated and guiding them to the MS Teams to get full funcationliaty on the mobile app. As it works right now, users are just shown the dialpad and think there is an issue when they try and check their messages, place a fax, etc. While the intention is for them to do this in MS Teams, this is not clear in the RingCentral app the way it works now.

6 votes
Edwin shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?
Signed in as (Sign out)
Close
Submitting...
An error occurred while saving the comment
  • Manny commented  ·   ·  Report

    We’ve spent countless hours with RingCentral Support about this issue, and every time it’s the same answer: “The dev team is looking into it.” But nothing changes.

    With MS Teams Mobile Mode enabled, users only see a dial pad in the RingCentral app. No messaging, faxes, or messages—just confusion. There’s no clear indication that they need to switch to the Teams app for full functionality. Even if they know, the process is clunky: open Teams → tap three dots → select RingCentral → log in every time (no SSO, no biometrics, no session memory).

    It’s 2025. This is unacceptable. This setup slows our team down significantly, especially our sales and inside sales folks who rely on quick, easy access to communication tools throughout the day. Instead, they’re constantly jumping through hoops just to place a call.

    To make it worse, this idea has been “Under Review” since May 24, 2023, with zero updates. This is the final straw for us. We’re moving on to a provider that offers a smooth, modern Teams integration and there are several.

    If RingCentral wants to stay competitive, this needs to be fixed.

  • Michael commented  ·   ·  Report

    We have determined that the MS Teams embeded app does not ring on a cell phone. Needing to have the RC normal application installed on all cell phones defeats the purpose of having the MS Teams embeded app.

  • Michael commented  ·   ·  Report

    Currently the RingCentral Microsoft Teams Embeded App does not ring on a mobile device untill the actual RingCentral App is installed and logged into.
    It would be great to have the Microsoft Teams embeded app ring on a mobile device like a cell phone without having to have the normal RC app installed.
    This is true for both Apple and Android devices.

  • Edgardo commented  ·   ·  Report

    Wants to utilize all RingCentral App features like calls, SMS, meetings and faxing when MS Teams Mobile Mode is enabled on the account. Currently, when using the RC Embedded App on MS Teams, the only available feature is for calling.