82 results found
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Permanently minimize the AI Notes and Transcript box
Users asking to disable the the popout for notes and transcript when they dial a phone number
- you can turn off the auto note taking but you cant stop the pop up box from appearing on the phone dialer pop out. it is annoying to close it on every call and have it constantly moving around the phone dialer pop out.
- please make the feature able to be completely disabled including the auto pop out. for the users who want this minimized
- some users may want the AI assistant for other areas of the app but not for the pop…
73 votesHi everyone, this is being developed. If you have AI Notes turned off, the app will remember this selection and prevent the pop up box. Current plan is to have this out by end of April.
Thank you!
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Use the app in conjunction with a physical phone
Add a feature where you can use the app while also using a desk phone. Background: We came from Mitel, where the app worked with the physical phone. So, if you were on your physical desk phone and you also had the desktop app open, the app would show your active call, and you were allowed to click actions on the app such as transfer a call directly to someone's voicemail by clicking 2 things, then you would hang up your physical phone.
157 votesThis feature is currently in open beta and available for all!
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Ability to Schedule Text Messages
For offices that use Ring Central for scheduling customers/confirming appointments, it would be great to be able to write out a text and have it scheduled to send on x day at x time. For example, if I wanted to tell Susan that her vet appointment is scheduled for 2:00pm on Wednesday, then I want it to send a prewritten text on Monday so that she can respond to confirm the appointment. It can help save time if you have extra time on a weekend to write out everything and then they're all scheduled to send when you don't have…
151 votesCheck out BeeTexting to learn how to schedule text messages today: https://www.ringcentral.com/apps/beetexting
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Desk Phone and Desktop application Sync
It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application
93 votes -
Can we schedule a text message to send at a later time? Can we schedule when to send a text message?
It would be helpful to send text messages at a specific time so it's more acceptable and professional, especially when it's late and we can only check it at a later time, we can at least draft a response and send it on a more acceptable time of the day.It would be helpful to schedule text messages so we can send them at a later time when it's more acceptable by professional means.
8 votes -
customized the ringtone on the apps for specific caller
customized the ringtone on the apps for specific caller
5 votes -
Spoof Prevention / Prevent RingCentral numbers from being Spoofed by Fraudulent Services
Account type: RingCentral MVP StandardA brief description of the business : naA high level description of the product or feature being requested: In the future, it would be great if there was some way to program the telephone service where a fraudulent entity would have no means of spoofing a number that is not legally theirs. A typical use case scenario explaining how your business would use the feature: Just for the numbers to only be usable for the subscribers that are on its own account, and be inaccessible for caller id use from fraudsters. It's hard to just keep…
51 votes -
Out of office auto reply to text messages
We need the ability to set up "out of office" for messages and text messages. If someone calls me, they know I am out of the office. If they text me, however, there us no way to set up an auto reply so the know I am gone and will respond when I return.
113 votes -
Looking for an option to make sending calls to voicemail when on another active call the default rather than letting the other call ring...
... through. We are looking to not disturb coworkers on an active call and would like to set the default as sending a call to voicemail when on an active call rather than ringing through.If this isn't the default, it would be nice to have a toggle setting to change this behavior for call forwarding to voicemail during an active call
21 votes -
It would be better if we have an option to send an automatic SMS text message to inbound callers when the manager is not available
If the customer is on vacation it would be better if there will be an automated text message for all of her clients reminding them that they will receive a callback.
1 vote -
Separate ring for Desktop app and Mobile app
Call Handling & Forwarding to separately ring Desktop & Mobile Apps
198 votesHi everyone, this is planned. It is coming with new call service features in Summer 2024! -
Custom Ringtones/Notifications for RingCentral Desktop
Many of the included ringtones are not attention grabbing or dont really sound like a phone. The ringcentral phone app for desktop (phone icon) has this feature, I think it should also be added to the RingCentral app (R icon) which is supposed to be more feature rich.
9 votes -
Transfer Voicemail Message to another extension
Sometimes callers leave messages that are for a different department or a different colleague. It would be helpful to have a button to transfer the voicemail message to a different extension.
8 votes -
Automatic text message reply
please add a way to set up automatic text message reply like an “out of office” email rely to the messaging system
8 votes -
Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)
The application allows you to adjust the volume, however that setting controls the call volume and Ringer volume. This needs to be separated into two distinct settings; Ring Volume and Call Volume. Due to the issue of call waiting not being able to be turned off, this is very necessary.
28 votesThis is planned for November 2023! -
AUTOMATICALLY SHARE NEW CONTACTS WITH TEAM
While working remotely or in different offices, when receiving new calls, we individually add a new contact name, number and email. Yet this is not shared to the other users on our team. We were informed the procedure is to export and then import regularly, and then repeat to/from each team member? This is very time consuming and inefficient.
54 votes -
Ability to Forward voicemails to another extension
I received a voicemail in error, it should've gone to another extension. After chatting with a RC tech I learned there currently is no way to forward that voicemail to the correct extension. I need to be able to forward voicemails to the correct extension, preferably with the option to add a little message of my own before the voicemail like "hey, this is actually for you" and then the message plays.
6 votes -
SMS automatic reply
Is a way to set up automatic text responses after hours and on weekends
27 votes -
scheduled outbound SMS
I would like to add an feature to your SMS texting feature. I would like to send out a SMS text to remind an employee that they have to work on Wed, and today is Monday. We are a scheduling company that has 100+ employees and always are dealing with employees calling out sick. We would like to remind them at a later date to go to work. For instance, if someone calls out today and its Monday and they have to work Wednesday, we would like to text them on tues ( tomorrow ) to see if they will…
13 votes -
Text auto reply and signature
While away on lunch, out of office or not available auto reply would be very helpful when receiving a text. Automatic custom made Signature for every text sent would also save time and so the members know who sent the message.
23 votes
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