6040 results found
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Enhanced License / Billing Report
The request is for Service Web to provide a specific report for billing. It should include information about licenses, pricing, sites, cost centers and billing codes. Currently, this has to be produced manually using excel, references ins excel and manually copying and pasting. Ideal scenario would be an output directly using a single button providing all the information listed above.
2 votes -
Retrieval call logs more than 2 years.
I signed up June 18th 2021, I want all the records of the call logs from June 18th, 2021 to today.
2 votes -
New App Layout with Unified Inbox will be removed in the next updates
"Since the latest App update, all apps are set up incorrectly. I have over 1000 apps not showing the Park keys. I need help getting this put back on and removing the setting for the "New app layout with unified inbox"
1 vote -
To support the use of bluetooth speakers on phones
It would be a great addition to the RC feature if we can support Bluetooth speakers on phones like Polycom. This can be used for conference calls.
1 vote -
Bleep out sensitive information while the calls are being recorded.
bleep out sensitive information while the call(s) are being recorded.
1 vote -
Forward Fax Per Batch in Ring Central Application.
Client want to have an option to send fax per batch or have a folder where we can send fax per folder using our Ringcentral application.
1 vote -
polycom vvx 450 have the option to sort old and new saved voicemail messages
polycom vvx 450 have the option to sort old and new saved voicemail messages
1 vote -
Missing extensions on Phone app within new RingCentral desktop UI
Submitting this idea request on behalf of customer, Crown Packaging: The new RingCentral desktop app UI is lacking detail in the "Phone" app. For example, the previous interface showed team member's extensions, but the new interface does not show that detail. The new Phone interface has a lot of blank white space. Rather than have all of that dead space, can the call detail area on the left be enlarged further to the right to be able to pull in the extension?
1 vote -
Enable RC App to access multiple Contacts folders from Exchange
We keep contacts in separate folders by category and need access to the all.
2 votes -
Bulk Deletion & Syncing from App to Phone
We would like to request the option to bulk delete voicemails, texts, call recordings, faxes etc.. and for them to sync with the phone from the app to the phone when bulk deleting.
5 votes -
Turn off notification under Resource Center Tab in RingCentral App
The customer don't want to receive any notification about the update of the application. There should be an option to turn off notification about the "What new" on Rosource Center.
8 votes -
Global Suppression List for SMS Messaging
We need a global suppression for text messaging. This will allow us to add users who request to never be texted by the organization.
2 votes -
auto-dialer on Cisco SPA-303 Desk Phone
Requesting to have an auto-dialer feature for Cisco SPA-303 desk phone
1 vote -
Simultaneous call to both user and call queue
Would like to have option to set a simultaneous ring on the call queue group and specific user extension with same members
3 votes -
Add an option to Announce the caller's phone number when listening to voicemails
Add an option to either announce the caller's (phone number / Contact Name / Both / Neither ) when listening to voicemails.This would be useful if the user does not see the caller's information on screen (app, web, desk phone, etc) This would benefit users who listen to voicemailsThis feature could be added in voicemail setup per user/extension/call queue in the same place where Greeting settings are locatedOr it could be grouped with other settings related to "Listening/accessing voicemails"
6 votes -
Internal call recording per user disable feature for automatic call recording
Requesting to add an internal call section under automatic call recording so that the main admin can have the option to disable it per userCurrently, we only have inbound and outbound for all calls per user under automatic call recording that we can enable or disable.
18 votes -
Admin role for specific user
Would like to customize an admin role to only be able to make changes on specific users and not to all users in the account
1 vote -
Update the article about "Log Out of RingCentral Phone for Desktop"
Customer called in and asked on how to log out his RC desktop app. The customer advised that he followed the instruction in support.ringcentral.com (https://support.ringcentral.com/article-v2/Log-Out-RingCentral-Phone-Desktop.html?brand=RC_US&product=RingCentral_Phone&language=en_US ), however, was not able to find the log-out button in Settings. Instead, we were able to find it in Display Picture (top -left of the app) then Sign-Out. Please update the article. Thank you!
2 votes -
Retrieve SMS in Bulk
Messages that are sitting in the inbox can be retrieved in bulk.
2 votes -
Roles & Permissions -- Allow Call Recording Access To Specific Site Only
Please allow call recording access to a specific site only under roles and permissions. In this case, user and/or manager can only view/access site they were assigned to. This will limit data a user/manager can view/access.
27 votes
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