6031 results found
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RC App: Call Disposition Feature
Without integrating a CRM, the customer would like the app to have call disposition feature for tracking purposes of top call drivers.
3 votes -
Mitel 6940 different ring tone for internal calls (call within company level)
Like to have a feature when the call is within the company, the ringtone of the physical should or can be personalized to be different from any (outside) incoming calls .
11 votes -
Allow Option to Disable Call Recording on RingCentral for HubSpot
Allow Option to Disable Call Recording on RingCentral for HubSpot
1 vote -
Request to have A Green check mark - for outbound calling using a toll free number to mobile/landline number
Currently customer is getting the green check mark status when they make outbound calls using - a toll free number.But once they call a mobile/landline - the green check mark status is not showing at all.they would like to get the green check mark status to all types of lines they call when they use the toll free number.
1 vote -
Have an option on Admin Portal for every User to toggle ON/OFF Notifications(Fax, Voicemail, Missed Calls and SMS).
Must have a separate option for each User on their Admin Portal to avoid confusion if the notification they receive is for Fax only, Missed Calls, SMS or Voicemail.
1 vote -
Customizable "Ring my phone when any user I am monitoring rings"
To be able to specify an extension that will ring in the Presence Settings. "Ring my phone when any user I am monitoring rings". Example:User Ext 201 has four(4) listed extensions in his Presence list. He only wanted to hear a ring from a specific Extension (Call Queue pick-up member). Everyone else on the list is not expected to ring when receiving a call. Current behavior: while the setting "Ring my phone when any user I am monitoring rings" is enabled, listed members will ring Ext 201's phone when they receive a call. This is highly applicable for "Call Queue…
1 vote -
role that unable to delete fax message
This is for the account User ID: 62862330008 requesting for role that unable to delete fax message
1 vote -
Specific user can be selected to do not include them having access in the call recording
An example scenario is having a role or a feature setting where we can select the specific users that can or cannot access the recordings for the whole account instead of just having a user only or company only which is all to include having access in their recordings/logs. We are requesting for individual users to be selected aside from having customized role/group to be created.
9 votes -
Increase Character Limits on Billing Codes Field (Cost Center Management)
We use cost center accounting codes that are 42 characters in length. It would be a HUGE win if we can put in the entire cost center accounts into the RC billing Cost Center Management under Billing Codes. Currently this field is limited to 24 characters. Could the field length be increased to 64 characters to allow for future needs?
1 vote -
record a dial by name directory with the name of the person and titles
record a dial by name directory with the name of the person and titles
2 votes -
ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS
Please include in the EDIT option of ROLES > CALL LOGS: a tick box that gives a user permission to access either INTERNAL or EXTERNAL call recordings / logs. That way, if an admin designate a user on a custom QA or Reports role, she can limit the users access to either INTERNAL recordings only, EXTERNAL calls only or BOTH.
15 votes -
Ability to See Queue Call Acceptance in Admin Portal
It would be useful to be able to see if a user had accept queue calls toggled on or off. If not able to toggle them on for a user, just the ability to view if they have queue calls enabled.
3 votes -
Include license report for each user on the account
Would like to include the license type of each user on reports when downloaded from the Admin Portal.
1 vote -
Delete SMS log
To have an option to delete SMS logs in the admin portal
2 votes -
Put the active call on hold and able to answer the call waiting.
Put the active call on hold and be able to answer the call while waiting.
2 votes -
More detail shown on contact name display (vs just name shown)
I manage multiple companies so it would be helpful to differentiate the lists of chats, text, calls I see on the logs with their company name, or a color or something. You can see in the picture it only shows the name of the contact or the number but no company details
2 votes -
A report that will show users that is not making calls or not taking advantage of their MVP license.
- Cx wants to know if we have a report that will show users that is not making calls or not taking advantage of their MVP license.the goal is to revoke a user's license if they are not using their service, making calls, doing meetings.
2 votes -
Nomadic 911 for Cisco Phones
This may be in the roadmap but I didn't see on the GTM consolidated feature tracker -Need the ability to use Nomadic 911 for Cisco devices. This customer has 8851's specifically that they would like to reuse when switching over to RingCentral.
3 votes -
RingCentral app(mobile/desktop/web) customize "On Call" (more menu)
Desired behavior: To be able to customize the order or list of "On Call more menu". - To be able to move options on the menu list based on the commonly used option when thj user is on a call. - Example: A user commonly uses RingCentral app to transfer calls. The user would like to have the Transfer at the top of the list for easy visibility and navigation.
1 vote -
Add Hotkey Speed Dials For Web/Desktop App
If you are marketing your services to a corporate environment, why would not include speed dials to the online versions of the product. I think the addition of user programmable user hotkey/ speed dial settings would be easy to implement and a great feature.Shift + Alt + 1 = Speed Dial 1 Shift + Alt +2 = Speed Dial 2...........Shift + Alt + 0 = Speed Dial 10 (or VM)But absolutely let the users have more control over the actual hotkey configuration that works for them.Thanks!
1 vote
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