6026 results found
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Analytics portal access only for a small subset of numbers.
"Quick question. Is there any way to give someone Analytics portal access but only let them see a small subset of numbers?"- Our customer is asking if there any way to give someone Analytics portal access but only let them see a small subset of numbers?
1 vote -
Call queue setup
Need to have an option to change how we setup a call queue. As an example, we activated a call queue by selecting Call Queue Managers. After we activating, we want to have an option to change from "Call Queue Managers" to Email address and vice-versa.
1 vote -
Company name integration with RC dialer
Currently, in the RC app (desktop and remote), when integrated with contacts in Outlook, an individual name can be entered and the associated phone number will popup. However, if a company name is entered (and the Outlook contact for the company correctly shows the company as a business), RC will not locate the number. RC's competitors (for instance, 8x8) have this feature. Similarly, with a competitor, when a company name is entered, all individuals associated with the company show up.
5 votes -
Make rules easier to use
Change the way you enter the date and time within a custom rule. Rather than a scroll wheel and date picker, allow us to manually write the date and time. I think this would save a lot of time when having to apply the rule to more than one call queue. Or, allow a 'super rule' that when turned on applies to multiple call queues of your choosing. We regularly need to forward call queues to an out of office call centre earlier than usual, and each time we need to manually update the rule to match todays date and…
6 votes -
Utilize the intercom feature without having to dial user extension
We would like to have the ability to press "Intercom" then press a user extension rather than having to look for and dial the recipients extension.
6 votes -
Add Titles to Recorded Meetings
Currently when looking at your recorded meetings it titles then "Scheduled Meeting" instead of the Meeting name, or a custom name we can title the recording. Having the recording titled with either the meeting name or allowing a custom name will greatly benefit searching recordings. Currently if we wanted to look at a recording from say last week, we have to look at a few recordings to find the correct one.
9 votes -
Ring Out improvements
I've seen some users like the ring out option vs. the mobility app (we could try and steer users that way). The downsides to the feature that I think would be greatly improved are as follows, this is VERY similar to the Mitel/Shoretel Extension Assignment feature, but is just a little more simple of a feature. 1. Allow dialing internally to extensions. I can work around it now with a menu and external number that staff use first to connect and then finish with their cell phone, etc. 2. Allow control of the call, placing it on hold, transferring to…
2 votes -
To migrate all data from old number to the new number
To migrate all data from old number to the new number
2 votes -
Call Pickup Groups: Support Queue Calls
Hi,Please can you add support for queues in call pickup groups?We have a use case across our business where individuals / functional areas of our stores do not want to be members of queues or as overflows, but optionally pickup a call for colleagues in another (functional) area who's phone/device may be located in close proximity. The vast majority of these calls would not be direct but routed via a queue to these users.https://support.ringcentral.com/article/Setting-up-Group-Call-Pickup-group.html
12 votes -
On a Ring Central Line with a physical phone assigned to it we would like to have a field in the Admin Portal that limits the number of ...
...incoming calls to that line with so that a second call that comes in will go to voice mail. Right now we are bound by the feature of 10 incoming calls before going to voice mail.. One of our lines is used at a business that receives a lot of phone calls and the staff that man the phone sometimes are not used to taking multiple calls at one time. Ultimately the 2nd call should go to voice mail and not ring the physical phone just like the "old days" of landlines, etc. Some of the staff are older retirees…
1 vote -
User can swap user site with a single tap for outbound caller ID from the RC App
User don't need to re-assign the extension to another site when attempting to change the CNAM.
1 vote -
The ability to delete inactive texts/contacts from 6+ months
So I have a BUNCH of texts from people who I haven't texted in 6+ months that are clogging up my RC Phone app. It runs so slowly and it's because I have an astronomical amount of text messages from the past in the app. I want to be able to delete any phone numbers/text messages that I haven't messaged or called 6 months ago or beyond.
1 vote -
Auto Mute using Audio-Proximity/Facial Recognition/Gesture-Sensing for hands-free calls.
The video app can clearly make a distinction between background noise and when a person speaks. Moreover, in video communication, the client can have some AI capabilities that can detect using image processing if someone's lips are moving and indicating they are speaking. Also, gesture sensing is possible like raising hands and indicating interest in speaking. With this in mind having a toggle option between manual mute and auto-mute could be a viable feature. This will enable hands-free conversations. If the auto mute is on then the system will keep on listening to sounds but won't transmit into the call.…
1 vote -
Download option for Meeting and Call Recordings in Mobile App
Since there was no option to share the recording to external contacts, there should be an option to download the Meeting and Call recordings in the mobile app especially if it's your only available device when you need to send it.
1 vote -
change the outgoing sound/melody
Ability to change the melody of the Outgoing calls can be change or remove like what other User can do like the screening/greeting and hold music for incoming calls.
1 vote -
Shared line group report
I need to view how many lines are getting used at once in our Shared line groups.
1 vote -
Add Controls so Admins can control who has access to what tiles in the app
As an admin we can not currently hid the "Apps" tile. We don't allow our users to download or install applications on their own, we would like the ability to hid this. Admins should have controls on all applications to either prevent access by role or to hid this as a company setting.
10 votes -
The text is cut off when editing the task
On RC Classic: When you open a task to edit it, you can press and hold the corner button that allows you to expand the field. This feature is missing in the new app.Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to scroll through a tiny window to see what I was typing. Also, when editing, part of the text is simply cut off and disappears if you save the task. This is very inconvenient and interferes with work. Please fix this bug.
58 votes -
Mass calling
Creating a message or recording for a phone call to be sent out among multiple people/numbers at once rather than having to call them individually about the same thing
6 votes -
Add a date/time delay to RingCentral account activation email
The account activation emails expire in 48 hours, so if we create a user account on Friday and send the activation email it will usually expire before the user has a chance to read it, which generates a supoort ticket. If we select send later we need to remember to go back in to send the activation email once the user starts, revisiting the same task twice is inefficent. If we wait to create the account until the user starts this creates delays in updating their phone number in our directory, their texting function doesn't work for a couple of…
9 votes
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