6031 results found
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Option to Reach support via app
RingCentral support can be reached via phone and support site but it would be a good option to reach support from within the app.It would make it easier to have an option within the RC app to reach a support personnel to help out with any issues encountered.RingCentral mobile appDesktop appWeb App
1 vote -
During Bulk uploads, Find and Fix problem where upload hangs until Tier 3 kills the process
I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.
1 vote -
Make Bluetooth work from cell phones
The accept and end call buttons on headsets don't work with the mobile app. These also don't work with a car Bluetooth connection making hands free operation impossible
8 votes -
Call pick up using RingOut feature via HUD
We use Thin Clients with a Deskphone. It would be useful for users to pickup calls from other users when not at their desks. In the HUD when a users line/phone is ringing a Call pick up option will appear. Could it be possible that this would work with the RingOut feature to push the call to the users deskphone who wants to pick up the call?
2 votes -
notifications for texts and phone calls decoupled
Some members of our team would like to be able to get push notifications for text messages, but not calls, after hours.
2 votes -
Hide/Disable Resource Center from RC App
Although the intent is to empower our users, we as a Firm do not want our users to do self-help. We want to be able to manage what our user community is able to do. We request that the "Resource Center" allow clients to control by hiding or disable the option.
2 votes -
An option to see if calls is diverted via group
Is there any way I can see if this group is used by other numbers ? If any other call is diverted via that group ?way you can tell from an overview point of view
1 vote -
"floating window" for text messages in the ring app
Oh my god! You are killing my productivity with this aggravation! I am unable to keep the message window open in a "float" over other windows so that the messages stay open and visible. It closes every time I move away from the window to do something else!This means that when I am working on the phone and frequently getting messages from my supervisor, every time he sends a new message (often a single line of text) I am getting that loud ring (the volume of which I also need to be able to adjust) and I have to RE-open…
1 vote -
Suppress page notification on desk phone when user is on a mobile app call
If a user is using the mobile app while sitting at their desk and a page comes through their desk phone, it would be helpful to have the ability to suppress the announcement to the desk phone. It may be inappropriate for the caller on the other end of the mobile app call to hear the page announcement.
1 vote -
Create folders for fax
It would be helpful if I was able to create folders on the fax tab to separate faxes by day month and even year as well as importance of the received fax. This will be helpful in terms of not deleting previous faxes that have been received and not printing out the faxes as we are trying to be paperless.
9 votes -
Export company contacts
Export company contacts for user view. It would be easier if we can also download company contacts even in user view.
17 votes -
Customizing Personal / Business Call after hours
Would like to check if our system can detect a personal or business call.An identifier to segregate personal and business calls directly on the RC App
4 votes -
Online Status on right shelf
Add Green, Red and Grey status to the profile icons on the right side shelf within teams
1 vote -
Allow replies to automated text messages.
I need to be able to reply for meeting confirmations, etc. that come from automated numbers.
7 votes -
Add orange status to RC app
In RC App, we have green status for "online", red for "DND" and grey for "Invisible"We need orange/yellow status when the user is absent or away from his PC
5 votes -
Removal of limit to the words/characters in the task description field
See attached picture. Apparently, there is a limit for the characters that we can put in the task description. Kindly remove the limit because for some, the tasks description is lengthy.
13 votes -
Ability to disable Glip/Messaging and Global app control
Needing the ability to control what RC apps display as well as a feature to disable the internal messaging platform formally known as glip. We have a messenger internally already that's heavily integrated with our current systems in place and having two platforms is grounds for disaster.
8 votes -
A Better USER Interface - Fixing Vacation Message Setup
Hello, I think one of the most problematic things about Ring Central is that the user interface was designed by/for tech people, not typical end user. When making any user interface, you must design for the least technically skilled. You must walk the person through, and use simple, concise, explanations of what you are doing with them. Ring Central has a massive amount of options that instantly overwhelm. This needs to be fixed for the purposes of what a typical, day to day need would be, for the front line user. Currently it can be up to 8 steps just…
2 votes -
Text confirmation for 2FA/MFA - Multifactor Authentication
Due to high pfishing and maliscious attacks with email, we would like to be able to receive MFA authentication via SMA/Text messaging like other major apps. It is much faster, and easier to accomodate if you are already on a phone call, or dont have access to email at the moment. For desktop and Chrome app please. Or Mobile if applies.
3 votes -
Bulk Download of voicemail via zip on the admin portal and voicemail text view on the messages tab when mouse is hover to the hyperlink ...
...under the phone number. We should be able to get the call details along with the audio download as a zip file that should be an option with the bulk downloadThe columns on the messages pages needs to be re-evaluated for length as the number is cut off but there is a ton of white space after received. It is odd that suspected robocall is left full text but the other numbers are cut off.
4 votes
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