6031 results found
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Ringcentral should have a global push option where i can change all of the users settings at one time.
such as the time zones, the main call out number etc. etc... this is very pertinent in the way big orgs work. please make this happen.
1 vote -
Allow an account to have lines on more than one pricing plan
We have 150 phones on the Standard plan. We would like 10 of our phones to have the features from the Premium plan. Our rep tells us we would have to move all our phones to Premium to get the features that we only want on 10 phones. We would be willing to pay the $100 per month for the 10 phones to be on the Premium plan but we are not willing to pay $1500 per month to put all the phones on the premium plan when we will only use the features on 10 phones.
1 vote -
Park call numbers/extension specific to site
Our company has many stores across several states. As RingCentral works now, if store A parks a call, there is nothing that stops store B or store C, etc, from picking up that call. It happened today simply because one store accidentally put in the wrong digit when they went to retrieve a call from park. The caller/customer was aggrivated because it then took them some time to figure out what store the customer had originally called. If the park numbers could be specific per site it would help. For example, store A could have parking available at *800 -…
2 votes -
Contacts on MacOS app
In the MacOS none of my iCloud contacts show up. It's very frustrating because I can't see at a glance who called or left a voicemail or call recording. My contacts appear just fine on my iPhone.
5 votes -
Sort Team Order
Like the ability to drag and drop re-order my favorites, I'd like to be able to do the same with my teams.
1 vote -
The ability to manually refresh data in ringcentral analytics
I want to do this when I run into issues and doing some test
1 vote -
allow changes to meeting e-mail template
The template for the ring central e-mail invitation can not be edited, except one produced. Allow the edit to customize the e-mail to your company and wording. A no brainer if you are trying to customize the service!
1 vote -
Ability to Type Instead of Speak During Phone/Video Calls
People that have difficulty speaking, or cannot speak, cannot use RingCentral to place a phone call or speak during a video call (they could use chat, but this feature is something we would like to extend to video calls as well. We would like for someone to have the ability to place or receive a call through the app, hear the caller, and be able to type their responses and have that response read back to the caller.
1 vote -
Call Log differentiate between READ and UNREAD calls
When there are a lot of phone calls, and for quality and training purposes you are monitoring the calls, and it is very hard to keep track of which phone call you already monitor, and where you up to. SOLUTION will be to differentiate between read and unread calls, (like how Emails and Whatsapp work, first it's UNREAD, and after you click on it it's changed to READ).it will be very useful for all client using the recording feature
1 vote -
The call recording should get start as soon as the call hits the Ringcentral portal, say company site.
.In this way, we would be able to analyse the caller's experience in missed calls more relatively and will help solving the issues related to minimize the missed calls.
1 vote -
Admin App
There should be an admin app. It should have one page that gives an overview of the users and their status as well as all of the current callers.I should be able to see how many customers are waiting in the Queues. Also have a button on each call for the listen/whisper/barge feature and listen to the recording of recent calls.
8 votes -
Host code for the Updated RingCentral Outlook Plug in
Cx wants to have the host code for the new version for RingCentral Outlook Plug in. The host code is available at the older version but cx still want that option to be available to the new version.
2 votes -
Warm Transfer for Yealink T57W
We need this as an option.
2 votes -
Mac RC App won't minimize
We should be able to minimize the app to reduce the screen real estate used. The Apple minimize button does nothing and manually you can only shrink the window to about 1/3 of the full screen.
2 votes -
Allow user accounts without direct numbers
Hi, we have a lot of team members who don't need their own phone number, all calls should come in via a group and the outgoing CLI should be that number as well. we don't want staff to have individual numbers at all because then they are tempted to give them out and then when they leave we have to put forwards in place etc.
1 vote -
Mobile Notification Settings per Team
Request is to add ability to turn on/off Mobile Notifications per Team. We have created quite a few Teams within RC. Our employees can be included in multiple Teams but may want to only receive Mobile Notifications from certain Teams. Unless I'm missing something Mobile Notifications are either all on or all off as opposed to having the ability to control notifications per Team.
1 vote -
Add Click to call widget
Would like to add click to call widget.
1 vote -
Button on main screen to silence Mobile App
Ability to have a button on front of Mobile app instead of hunting through settings to silence phone. Nice option would also be able to set time for how long to silence manually in either 15 minute intervals selectable to forever.Maybe integrate into avatar icon - with long press or something???
1 vote -
Custom Rule under que - option to Press 9 for phone directory
When setting a custom rule for call handling under a call queue allow one of the options to include the option for the caller to press 9 to get to the phone directory so they can leave a message in the appropriate mail box. We would like to use this for holidays or other closures, however we don't want all the messages to be in a single number or spread out randomly amongst the que.
1 vote -
Call Me number not saved when inputted in RC app on mobile
When connecting to the meeting audio using the Call Me feature on the RC app on mobile (both iPhone and Android), after typing in the number, the next time the user connects to meeting audio via Call Me feature, the user will need to type in the number once more.There should instead be a way or a box that users can check to save the number for next time, so that users don't have to type their number.
1 vote
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