6040 results found
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Template to create custom rules for General Settings, IVR Menus and call queues
A custom template that would allow admin to create General Settings, IVR Menus and call queues. Understood that this would only be specific dates and actual manual routing would need to done but this would be helpful.
1 vote -
Disable video option when on an active call
There should be a feature that allows to disable switching to video while on an active call on RingCentral App for iOS.
1 vote -
Limit the phone time for limited extension.
The customer wants to have the ability to limit the phone time for the limited extension when on a call.
1 vote -
Unlock Premium rate numbers/Special numbers when using South Korean number
This will be useful to contact specific numbers and representing the same country number to make outbound call. This is currently not working whenever we use South Korean number to dial out to +82507 destinations.
1 vote -
Set military base as Emergency Response Location
I tried to reach your support and asked a military base to become our ERL. But, they mentioned that it's not valid since it doesn't have a building or a house number. This is very important to us because the wounded soldiers are being sent to this base and if ever a 911 call is needed it should be the correct coordinates.
1 vote -
Connect star (*) key to an extension
Looking to activate the * (STAR) key to act as a prompt key to connect to an extension. Currently, only numeric keys are available for setup in IVR, and * key functionality is limited to three options in the General Settings->Call Handling->Settings.
It would be very time-consuming and expensive for us to have to generate a new recording. Looking for assistance in enabling the * key to function as a prompt under IVR.1 vote -
Immediate transfer after pressing hold (Deskphones)
The Customer would like an option with their deskphones where if the hold softkey is pressed during an active call, it transfers it immediately to a different user, without dialing any extension.
1 vote -
Provide specific requirements for "Description" and "How are you obtaining consent" fields in TCR registration form.
TCR business SMS registration checklist does not specify the requirements for these fields. My registration was unsuccessful because they viewed the "Description" field as having insufficient details of how I'm obtaining consent to send SMS even though I specified that the customers will initiate all SMS communication in the "How are you obtaining consent field".
1 vote -
Ability to swap default team and delete original team in messages.
Not being able to remove the original group creates unnecessary clutter in the messaging area. I would like to be able to swap which team is the default so that I could delete the original.
2 votes -
Ability to customize polycom for Paging code
Ability to customize the keypress button or create speed dial for paging group code, instead of dialing the *84 plus the paging group. They wanted to click the button and it will ring on their paging system.
2 votes -
Create a banner on the 10DLC TCR Registration page to notify Admins that business EIN is not available to Ring Central for a couple of w...
...eeks.. No where on the page is there any warning of grace period and if it's known information within the organization they should list that on relevant pages.
1 vote -
Cisco 525G2 Support 5G Network Connection
The customer in question has recently acquired a new network router that boasts 5G Wi-Fi support and is seeking assistance with connecting their phone wirelessly to the network. Our team is well-versed in the latest networking technologies and is equipped to provide the necessary guidance to ensure successful integration.
1 vote -
RC app usage reports
from the admin console, is there a way for me to tell who has logged into and used the mobile app? i want to get some usage stats
1 vote -
Please add end call time to call logs in order for us to track the users call.
We want to see the end time of our users to the customers that they are talking to.
1 vote -
To return the pop out messaging function
It is good to bring back the pop-out messaging function where we can open a new window for messaging unlike now where we can only separate each conversation
1 vote -
Limit users access to call recording
I want to limit the users access on the application to call recordings with the exception of 1 or 2 numbers. Please make this changes ASAP because this is a deal breaker for me to keep using Ringcentral. thanks
6 votes -
Closing call window with X close button does not end call
We have had a few users who have chosen to close an active call by hitting the X close window button and not the red end call button. They get a pop up that says the call will end when the window closes, but it does not. The call stays active and can still be heard. This has been resolved only by closing and relaunching Teams, killing and and restarting the plug in or restarting the laptop. I tested on a couple system. One had plug in 23.1.30 and closing the window ended the call. All other systems are on…
1 vote -
Disable Accidental Key Press for Direct Dial
Direct phone numbers should only call the extension(s) intended to receive the phone calls and should not be transferred to somewhere else when the caller accidentally presses a number.
2 votes -
Sync RingCentral numbers to Active Directory User properties
Syncing RingCentral numbers to the associated accounts that are connected through Active Directory in order to fill out the telephone field in User properties. This will help in automating the lengthy process of manually entering these details for each user, especially effective for companies with a lot of employees
2 votes -
Add PCRecruiter Integration
PCRecruiter is a CRM which doesn't allow us to mass text anymore. Integrating PCR and RingCentral would allow my team to mass text candidates directly within PCR without having to copy/paste phone numbers from one app to the other.
6 votes
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