6040 results found
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On the Call Queue Ability to Send the Caller to An External Number for Essential Plan
On the Call Queue Ability to Send the Caller to An External Number for Essential Plan
1 vote -
By pass custom rule in user extension
Set up a different custom call forwarding feature in which all calls from the mainline then selected an extension number to forward to a different number/extension vs direct calls an extensions DIDExampleMainline: 888 *** 45Extension: 101Extension 101 DID: 615 *** 45Calls from mainline 888 * 45 then press 101: Forward to another extCalls directly to DID if ext 101 615 *** 45**: Forward to a different extension
1 vote -
Toll free number on deskphone screen
The option to have the the toll free number assigned to the extension to be the phone number shown on the desk phone display.
1 vote -
Ability to have speaker.
Giving the option to use speaker but having a warning on place to assure we are in private location.
1 vote -
Allow Changing or Creating a Schedule wherein the inbound faxes will be forwarded to certain extensions
Wants all users to have an option in changing or create a schedule wherein the inbound faxes will be forwarded to certain extensions.
1 vote -
Call logs with email address column
Have the ability to get detailed call log reports with email filtering and additional email columns.
1 vote -
RingCentral app support for older operating systems
Customer wants to use the RingCentral desktop client on an older operating system (Windows 7), but is being hindered by technical limitations. Customer wishes that even the latest versions of the RingCentral desktop client gets supported on future updates.
3 votes -
Multiple Email Address for MFA code
when we log in and it sends a security code it goes to me and only gives 60 seconds to log in. With a team of 12 that is not feasible and I need to add multiple email address for the code to be sent to
2 votes -
Key Template for Polycom VVX 311
Please add a key template for the Polycom VVX 311 so we can centrally manage speed dials and the function of the softkeys.
3 votes -
Retain the main number as SMS outbound caller id.
As per the customer when ever he set Customer set the main number on the drop down for sms it always change to his direct number.Actual behavior : When ever they will refresh the page or logout the SMS will set to the direct number and not with the main number that they chooseExpected Behavior : Once they have selected the main for the caller id sms it should remain or should have the option to choose the default sms.
44 votes -
Dashboard for calls in queue
This would be extremely useful for members of our client care team. There are certain clients that we accept calls for immediately and for clients who are calling back in about an issue. Old company we used to have phones with had this feature so I am amazed that a top-tech company like RC doesn't have this feature.
8 votes -
User Status Visibility when Messaging is Turned Off in the RC App
Whether or not the Messaging is turned on, the users/members' statuses should still reflect for others to know if the person is busy or on a call or not as a hint so you do not have to disturb the person if they are in the middle of something important.
5 votes -
Route Outbound Call Directly to Recipient's Voicemail
Route Outbound Call Directly to Recipient's Voicemail
3 votes -
Automated greeting using non-human voice
This is going to sound a little nuts but with the rise of deep fakes and AI voice impersonation, I would like the ability to initially screen a call using something other than my actual voice. In other words, I get a ton of calls from potentially valid numbers but the vast majority of them end up being from a call center in a foreign country. I'd like to be able to basically say 'Hello, how can I help you?' using a computer voice. I would also like to be able to say, "Thanks but I am not interested." in…
4 votes -
Send SMS in web portal
A feature for Sending SMS in web portal
2 votes -
Feature to filter the call log based on the call origin
Buxton's Sales department would like to track all call times through RC. When using RC to do voice or video calls this is easy but they'd like to include calls from Teams, Zoom and Google. This might be possible via integration but not sure. Please let us know if this can be made into a feature. Thanks!
1 vote -
Ability to call out on multiple lines per each phone device
Our situation. We have a four office personnel who work together to answer the phone all the calls that come in. Our company has two distinct phone numbers with two different area codes. We have two different area code numbers as clients we contact that are in a different State tend to never pick up an out-of-state number. The ideal situation on our phone device is to be able to select the particular line to call out from that area code. When we would like to contact a client in area code "A" any of the office personnel can select…
1 vote -
ABILITY TO CONTROL OUTGOING CALLS
WHEN I MAKE OUTGOING CALLS, THE PHONE WILL RING 10 TIMES AND THEN DISCONNECT. I WANT THE ABILITY TO HANG UP WHEN I HANG UP. CANNOT LEAVE VOICEMAIL OR DISCONNECT.
1 vote -
Put call queues to back in queue
There are only two options if the caller is in the queue too long, vm and disconnect. It should put them back in the queue. That should be an added feature. We do use vm due to liabilities so the caller just gets disconnected. No win for us.
1 vote -
EXTENSION TO INCLUDE IN BULK UPLOAD
It would be best if we could edit the extension numbers when doing bulk upload, so that we can set what extensions to put in and not just follow the highest extension created.
1 vote
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