Settings and activity

38 results found

1. Super Admin full access to VM and SMS on the Admin Portal

   61 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark Laurence supported this idea  ·  Sep 18, 2025

2. RingCX Report showing Agent Rank in Certain queues

   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Laurence supported this idea  ·  Aug 18, 2025

3. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

   10 votes

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   Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Laurence supported this idea  ·  Aug 18, 2025

4. Local bucket/connect based RingCX analytics report

   7 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Mark Laurence shared this idea  ·  Aug 12, 2025

5. Local Bucket creation - RingCX

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   New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Mark Laurence commented  ·  Aug 12, 2025  ·  Edit…  ·  Delete…

   Do we have any updates when this will be added to our system? My customers wanted this feature instead of calling support.

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   Mark Laurence supported this idea  ·  Aug 12, 2025

6. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Laurence supported this idea  ·  Aug 6, 2025

7. Feature Enhancement Request: Simultaneous Ring Support for Multiple Concurrent Calls

   5 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Laurence supported this idea  ·  Aug 6, 2025

8. Quality of Service (QoS) Portal for RingCX Calls

   57 votes

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   New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Mark Laurence commented  ·  Jul 30, 2025  ·  Edit…  ·  Delete…

   This is a big help! Thanks!

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   Mark Laurence supported this idea  ·  Jul 30, 2025

9. Mobile app as endpoint of RingCX

   25 votes

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   Under Review  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Laurence supported this idea  ·  Jul 2, 2025

10. Enhanced Caller ID feature

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    5 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Mark Laurence shared this idea  ·  May 30, 2025

11. Support for Hyperlinked Text in SMS/MMS Messages

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark Laurence supported this idea  ·  May 28, 2025

12. Simultaneous Ring option for Call Queues/Skill

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Laurence supported this idea  ·  Apr 18, 2025

13. prioritize calls from a website that will provide a verification code

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Laurence supported this idea  ·  Mar 20, 2025

14. Reporting on Numbers Associated with a TCR Campaign

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark Laurence supported this idea  ·  Mar 6, 2025

15. Ability to generate reports who joined the audio conference via a dial-in

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Mark Laurence supported this idea  ·  Feb 20, 2025

16. Rule/Time to set up when RingCX Alerts Notification Email will be sent.

    7 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mark Laurence supported this idea  ·  Feb 5, 2025

17. Customer wants 2 user ext to receive fax from main fax line

    16 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Laurence supported this idea  ·  Jan 16, 2025

18. Option to turn off the ability to receive calls from External number

    12 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Mark Laurence supported this idea  ·  Aug 1, 2024

19. Reporting Enhancement: Add categories for type of inbound calls to MVP queues.

    3 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mark Laurence supported this idea  ·  May 9, 2024

20. Pager SMS feature

    1 vote

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Mark Laurence shared this idea  ·  May 1, 2024