Settings and activity

46 results found

1. Analytics report for IVR key presses

   108 votes

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   Future Consideration  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Mark Laurence commented  ·  Sep 8, 2026  ·  Edit…  ·  Delete…

   Our customer (SV-Burton Holdings, LLC dba Clarion Home) would also like to have a report that will show which key presses is selected from their IVR (RingEX).

   We hope to have this feature available in future releases.

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   Mark Laurence supported this idea  ·  Sep 8, 2026

2. Granular Admin Controls for ACE Icon Visibility in RingCentral App

   7 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Mark Laurence supported this idea  ·  Jul 15, 2026

3. AzureAD Sync to VideoPro license

   13 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Mark Laurence supported this idea  ·  Jul 6, 2026

4. Add current business or afterhours call handling as an option to site call handling templates.

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Laurence supported this idea  ·  Jun 12, 2026

5. Additional option for call queue waiting time to let the call route to 3rd party number

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Mark Laurence supported this idea  ·  May 13, 2026

6. Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.

   6 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Mark Laurence supported this idea  ·  Jan 16, 2026

7. Have the ability to remove Voice Interactions under "My Inbox" in RingCX Agent application

   6 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Mark Laurence supported this idea  ·  Nov 21, 2025

8. Feature Request: Display Call Recording Storage Usage in RingCX

   8 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Mark Laurence supported this idea  ·  Nov 4, 2025

9. Super Admin full access to VM and SMS on the Admin Portal

   75 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark Laurence supported this idea  ·  Sep 18, 2025

10. RingCX Report showing Agent Rank in Certain queues

    4 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Laurence supported this idea  ·  Aug 18, 2025

11. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

    9 votes

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    Planned  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Laurence supported this idea  ·  Aug 18, 2025

12. Local bucket/connect based RingCX analytics report

    9 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Mark Laurence shared this idea  ·  Aug 12, 2025

13. Local Bucket creation - RingCX

    2 votes

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Mark Laurence commented  ·  Aug 12, 2025  ·  Edit…  ·  Delete…

    Do we have any updates when this will be added to our system? My customers wanted this feature instead of calling support.

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    Mark Laurence supported this idea  ·  Aug 12, 2025

14. Feature Enhancement Request: Outbound Caller ID Controls for RingEX Users

    9 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Laurence supported this idea  ·  Aug 6, 2025

15. Feature Enhancement Request: Simultaneous Ring Support for Multiple Concurrent Calls

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Laurence supported this idea  ·  Aug 6, 2025

16. Quality of Service (QoS) Portal for RingCX Calls

    85 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Mark Laurence commented  ·  Jul 30, 2025  ·  Edit…  ·  Delete…

    This is a big help! Thanks!

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    Mark Laurence supported this idea  ·  Jul 30, 2025

17. Mobile app as endpoint of RingCX

    40 votes

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    Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Mark Laurence supported this idea  ·  Jul 2, 2025

18. Enhanced Caller ID feature

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    8 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Mark Laurence shared this idea  ·  May 30, 2025

19. Support for Hyperlinked Text in SMS/MMS Messages

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Mark Laurence supported this idea  ·  May 28, 2025

20. Simultaneous Ring option for Call Queues/Skill

    19 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Mark Laurence supported this idea  ·  Apr 18, 2025