← RingCentral Ideas

Settings and activity

144 results found

  1. Outbound Calls Tagged as Robocall | RingCentral

    52 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  2. Historical Reporting handle count for digital channels in RingCX

    5 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  3. Ability to remove the deleted users from the performance report

    22 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  4. Block incoming calls to the meeting room

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Janice shared this idea  · 

  5. Report Tool for AI Notes

    8 votes
    New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  6. Option to remove main company number for outbound caller ID settings

    42 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  7. Ability to Disable RingCX button inside the Glip while keeping RingAgent

    8 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  8. Swipe option to leave a VM or send an Automatic mesasge

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  9. Agent States Transition

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Janice shared this idea  · 

  10. Engage Digital - Allow multiple routing strategies for different email channels

    15 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  11. RCX - Feature Request - Chat waiting in queue / Agents visibility on waiting chats

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Janice shared this idea  · 

  12. This account requires the capability to filter interactions based on the age of the interaction in both reporting and inboxes. The current f

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Janice shared this idea  · 

  13. Ability to create a template to modify messaging notifications.

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice shared this idea  · 

  14. Feature Request – Customizable User Manager Permissions for User Groups

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice supported this idea  · 

  15. Reporting on Numbers Associated with a TCR Campaign

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  16. Include LEVN Wireless Headsets as a recommended headset option.

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Janice shared this idea  · 

  17. Allow more than 10 people on a group SMS

    47 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  18. Call Queue: Simultaneous | Add more than 50 members

    34 votes
    Under Review  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  19. Allow Option For RingCentral App to Not Ring if There is a Scheduled Meeting on the Calendar

    5 votes
    New  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  20. SMS Retention

    21 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 
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