Settings and activity

226 results found

1. Add robocall blocking to user templates

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Oct 20, 2025

2. Uninstall from all user profiles

   7 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Oct 20, 2025

3. Lowering the computer memory for the RingCentral Desktop App

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Oct 19, 2025

4. Delete company contact from RingCentral app

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Oct 16, 2025

5. Disabling App Messaging for Certain Users

   14 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Oct 15, 2025

6. International Calling Blocked by RC

   13 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Oct 14, 2025

7. Abandoned Calls details in Analytics Portal

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Oct 13, 2025

8. base state

   8 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Oct 1, 2025

9. Email triggered for Abandoned calls

   5 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Sep 30, 2025

10. Manually assign call back request to agents

    10 votes

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    New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Sep 29, 2025

11. Remove or hide the CC Voice Connection pop-up

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    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Sep 28, 2025

12. Extend the duration of on demand call recording and automatic call recording in server.

    12 votes

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    New  ·  2 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Sep 25, 2025

13. Analytics access for Supervisor

    15 votes

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    New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice commented  ·  Sep 25, 2025  ·  Edit…  ·  Delete…

    To also allow users with a Supervisor role to access the Identities functionality under the Digital tab in the RingCX Admin.

    Business Impact / Justification:
    Currently, only specific roles have visibility and access to the Identities functionality. This limitation prevents Supervisors from effectively managing or reviewing digital identities, which can slow down operations and increase dependency on Admin users. Granting Supervisors this access will:

    Improve efficiency by reducing bottlenecks.

    Empower Supervisors to manage day-to-day identity needs without escalating to Admins.

    Enhance flexibility in managing digital workflows.

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    Janice supported this idea  ·  Sep 25, 2025

14. Ability to change voice mail email notifications

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Sep 25, 2025

15. Custom Agent State

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Sep 25, 2025

16. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

    8 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Sep 25, 2025

17. Call waiting audio option in Admin portal settings

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Sep 25, 2025

18. Spam Risk Caller ID to be removed

    94 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice commented  ·  Sep 23, 2025  ·  Edit…  ·  Delete…

    Please also remove the flag from the numbers that indicates they are telemarketers.

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    Janice supported this idea  ·  Jul 17, 2025

19. RingCX Voice Queue Call Distribution

    14 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Sep 23, 2025

20. Performance report refresh rate

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    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Sep 23, 2025