Settings and activity

242 results found

1. Feature Enhancement Request: Reduce AI Disposition Display Delay in Disposition Window

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 27, 2026

2. Looking to arrange HUD by Dept/group

   100 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 26, 2026

3. Grouping & Organizing Contacts in "Favorite Contacts" and the "HUD"

   7 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 26, 2026

4. Ability to Initiate Conference Calls from the RingCentral App to a MAX Agent

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   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Jan 25, 2026

5. Improvement for Pausing and Stopping Automatic Call Recordings

   50 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 21, 2026

6. KPI - Average wait time Abandoned calls and Average wait time Answered calls

   13 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 15, 2026

7. Automatic Emergency Response Locations for limited extensions

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Jan 11, 2026

8. Feature Request: Configurable Extended Session Persistence Across RingCentral Web Domains

   6 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Dec 24, 2025

9. Allow administrators to remove a user’s ability to create new users while keeping User Management access enabled.

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Dec 17, 2025

10. Ring CX agents Simultaneous in a que

    7 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 9, 2025

11. AI Receptionist number as outbound caller ID

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 8, 2025

12. Ringtone and notification source on RingCX for Salesforce

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 3, 2025

13. to have a back up ACR once ACR is enabled on the acct

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Nov 30, 2025

14. Retrieve Call Recording When Smart ACR Is Enabled

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Nov 30, 2025

15. Allow multiple SMS recipients for E911 notification.

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Nov 26, 2025

16. RingCX Agent voicemail greeting

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    6 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Nov 25, 2025

17. Call Recording Capacity Report

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Nov 12, 2025

18. Add robocall blocking to user templates

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Oct 20, 2025

19. Uninstall from all user profiles

    7 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Oct 20, 2025

20. Lowering the computer memory for the RingCentral Desktop App

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Oct 19, 2025