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256 results found

  1. Details of Refused calls in Analytics report

    33 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Janice supported this idea  · 

  2. blocked outbound caller ID being tagged as spam

    17 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  3. Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  4. Add resend button to fax process

    5 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Janice supported this idea  · 

  5. dashboards data refresh time

    68 votes

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    Planned  ·  5 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Janice supported this idea  · 

  6. Deailed Call log in RingEX for Transferred Calls from Contact Center

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Janice supported this idea  · 

  7. Longest Idle Call Queue Fix

    62 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. "No Change" Option for Customizing MS Teams "Offline" Call Presence Sync

    52 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Janice supported this idea  · 

  9. Add functionality in the Admin Portal to generate and download a report listing all phones along with their associated E911 details.

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  10. Post call status to remain the same as the pre-call status for the agents/supervisors

    9 votes

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    Planned  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Janice supported this idea  · 

  11. Backup

    7 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  12. Retrieve SMS content for a deleted user

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  13. Download Call Log for a Site Manager Assigned to a Custom Role

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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    Janice supported this idea  · 

  14. Set up Microsoft dynamics 365 to RingCentral mobile app

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Janice supported this idea  · 

  15. Feature Enhancement Request: Reduce AI Disposition Display Delay in Disposition Window

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Janice supported this idea  · 

  16. Looking to arrange HUD by Dept/group

    100 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Janice supported this idea  · 

  17. Grouping & Organizing Contacts in "Favorite Contacts" and the "HUD"

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  18. Ability to Initiate Conference Calls from the RingCentral App to a MAX Agent

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Admin →
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  19. Improvement for Pausing and Stopping Automatic Call Recordings

    53 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Other  ·  Admin →
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  20. KPI - Average wait time Abandoned calls and Average wait time Answered calls

    14 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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