← RingCentral Ideas

Settings and activity

164 results found

  1. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Janice supported this idea  · 

  2. Allow agents to block number in RingCX

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Janice supported this idea  · 

  3. Allow public URL shorteners to be used with SMS/MMS messages.

    13 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Janice supported this idea  · 

  4. Spam and Robo Calls

    29 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Janice supported this idea  · 

  5. Bulk Update for Emergency Response Locations

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  6. Sync RingCentral Desktop Application With RingCX

    227 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Janice supported this idea  · 

  7. Change the Pre-chat form title heading from H1 to a regular span, or a lower heading level such as H3 or H4

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  8. ability to delete the main Super Admin extension from the Admin portal

    29 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  9. RingCX allows you to pick up calls on the dashboard manually

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  10. AI follow-up emails in RingSense CX

    8 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Janice supported this idea  · 

  11. Rejected calls should not return on the same member on call queue

    22 votes
    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice supported this idea  · 

  12. User List Incoming Call Set up Report

    7 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Janice supported this idea  · 

  13. call offers for the longest wait time

    166 votes
    New  ·  12 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Janice supported this idea  · 

  14. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    24 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Janice supported this idea  · 

  15. Allow Blocking Outbound Calls by Number

    153 votes
    Under Review  ·  27 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Janice supported this idea  · 

  16. Configure Avaya J179 for more than 3-way conference calling.

    18 votes
    New  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Janice supported this idea  · 

  17. Sending audio and video recordings using messages in the RingCentral app

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  18. Inbound Fax Ringing RC App

    6 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 

  19. Automatically unhold the call on the Agent Leg (RC App) after making a consultation call using the Agent Leg (RC App).

    23 votes
    New  ·  6 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Janice shared this idea  · 

  20. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    15 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Janice supported this idea  · 
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