← RingCentral Ideas

Settings and activity

173 results found

  1. 2 way presence sync on NICE InContact and Engage Digital platforms

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Janice shared this idea  · 

  2. SMS Text notification ATT

    7 votes
    New  ·  0 comments  ·  Events & Video » Other  ·  Admin →
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    Janice supported this idea  · 

  3. message data export

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Janice supported this idea  · 

  4. Expansion Module Multi-page Presence

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Janice supported this idea  · 

  5. access and review video call recordings in Analytics

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Janice supported this idea  · 

  6. Click to dial to route to mobile app

    6 votes
    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Janice supported this idea  · 

  7. Mobile app as endpoint of RingCX

    18 votes
    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Janice supported this idea  · 

  8. Call recording auto pause when sharing sensitive inform for PCI compliance

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice supported this idea  · 

  9. Quality of Service (QoS) Portal for RingCX Calls

    11 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Janice shared this idea  · 

  10. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Janice supported this idea  · 

  11. Allow agents to block number in RingCX

    6 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Janice supported this idea  · 

  12. Allow public URL shorteners to be used with SMS/MMS messages.

    13 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Janice supported this idea  · 

  13. Spam and Robo Calls

    31 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Janice supported this idea  · 

  14. Bulk Update for Emergency Response Locations

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice supported this idea  · 

  15. Sync RingCentral Desktop Application With RingCX

    232 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Janice supported this idea  · 

  16. Change the Pre-chat form title heading from H1 to a regular span, or a lower heading level such as H3 or H4

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Janice supported this idea  · 

  17. ability to delete the main Super Admin extension from the Admin portal

    31 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice supported this idea  · 

  18. RingCX allows you to pick up calls on the dashboard manually

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Janice supported this idea  · 

  19. AI follow-up emails in RingSense CX

    8 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Janice supported this idea  · 

  20. Rejected calls should not return on the same member on call queue

    22 votes
    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice supported this idea  · 
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