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Settings and activity

217 results found

  1. Manually assign call back request to agents

    10 votes

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    New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Janice supported this idea  · 

  2. Remove or hide the CC Voice Connection pop-up

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Janice shared this idea  · 

  3. Extend the duration of on demand call recording and automatic call recording in server.

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Janice supported this idea  · 

  4. Analytics access for Supervisor

    15 votes

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    New  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Janice commented  · 

    To also allow users with a Supervisor role to access the Identities functionality under the Digital tab in the RingCX Admin.

    Business Impact / Justification:
    Currently, only specific roles have visibility and access to the Identities functionality. This limitation prevents Supervisors from effectively managing or reviewing digital identities, which can slow down operations and increase dependency on Admin users. Granting Supervisors this access will:

    Improve efficiency by reducing bottlenecks.

    Empower Supervisors to manage day-to-day identity needs without escalating to Admins.

    Enhance flexibility in managing digital workflows.

    Janice supported this idea  · 

  5. Ability to change voice mail email notifications

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Janice supported this idea  · 

  6. Custom Agent State

    2 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Janice shared this idea  · 

  7. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

    7 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Janice supported this idea  · 

  8. Call waiting audio option in Admin portal settings

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Janice supported this idea  · 

  9. Spam Risk Caller ID to be removed

    88 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Janice commented  · 

    Please also remove the flag from the numbers that indicates they are telemarketers.

    Janice supported this idea  · 

  10. RingCX Voice Queue Call Distribution

    14 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Janice supported this idea  · 

  11. Performance report refresh rate

    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Janice supported this idea  · 

  12. Switch Extension Feature

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Janice supported this idea  · 

  13. Allow RingCentral App to Place RingCX Calls on Hold

    6 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Janice commented  · 

    We’re seeing the same behavior on RingCX Web as well, unless the call is muted.

    Janice supported this idea  · 

  14. Option to add External Number into the Call Queues (Group) as Primary Members

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Janice supported this idea  · 

  15. To Have Start and End Time Attributes in RingCX for Salesforce

    6 votes

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Janice shared this idea  · 

  16. Automatic text reply when called is missed

    23 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Janice supported this idea  · 

  17. Access RingCX Voicemails in the RingCentral Chrome Extension

    4 votes

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Admin →
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    Janice shared this idea  · 

  18. RingCX IVR press path report

    16 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Janice supported this idea  · 

  19. The name of the Main Super Admin is displayed on all numbers assigned to the Company Site.

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Janice shared this idea  · 

  20. Automated Blind Transfer Rule in Studio Script

    2 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Janice supported this idea  · 
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