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← RingCentral Ideas

Settings and activity

265 results found

  1. Ability to pause recording on transfer to queues that have call recording disabled

    8 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Janice supported this idea  · 

  2. Manager with lower priority in the queue

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  3. analytic unanswered calls

    6 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  4. 2 factor authentication whatsapp

    19 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  5. Forward voicemail messages only to a 3rd party phone number.

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  6. Additional option for call queue waiting time to let the call route to 3rd party number

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  7. Enable AI transcription on Desk phone

    287 votes

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    Planned  ·  81 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  8. Ability to download received faxes all at once & delete some of the pages in a fax before downloading

    9 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  9. Archiver Bulk upload messages, fax and voicemail.

    8 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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  10. Details of Refused calls in Analytics report

    38 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  11. blocked outbound caller ID being tagged as spam

    17 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  12. Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Add resend button to fax process

    5 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. dashboards data refresh time

    69 votes

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    Planned  ·  6 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  15. Deailed Call log in RingEX for Transferred Calls from Contact Center

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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    Janice supported this idea  · 

  16. Longest Idle Call Queue Fix

    64 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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  17. "No Change" Option for Customizing MS Teams "Offline" Call Presence Sync

    54 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  18. Add functionality in the Admin Portal to generate and download a report listing all phones along with their associated E911 details.

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  19. Post call status to remain the same as the pre-call status for the agents/supervisors

    12 votes

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    Implemented  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  20. Backup

    7 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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