Settings and activity

250 results found

1. Longest Idle Call Queue Fix

   60 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 16, 2026

2. "No Change" Option for Customizing MS Teams "Offline" Call Presence Sync

   50 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 11, 2026

3. Add functionality in the Admin Portal to generate and download a report listing all phones along with their associated E911 details.

   3 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 11, 2026

4. Post call status to remain the same as the pre-call status for the agents/supervisors

   7 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 11, 2026

5. Backup

   7 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 3, 2026

6. Retrieve SMS content for a deleted user

   15 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 2, 2026

7. Download Call Log for a Site Manager Assigned to a Custom Role

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 2, 2026

8. Set up Microsoft dynamics 365 to RingCentral mobile app

   3 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Feb 2, 2026

9. Feature Enhancement Request: Reduce AI Disposition Display Delay in Disposition Window

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 27, 2026

10. Looking to arrange HUD by Dept/group

    100 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 26, 2026

11. Grouping & Organizing Contacts in "Favorite Contacts" and the "HUD"

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 26, 2026

12. Ability to Initiate Conference Calls from the RingCentral App to a MAX Agent

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    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Accessibility  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jan 25, 2026

13. Improvement for Pausing and Stopping Automatic Call Recordings

    51 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 21, 2026

14. KPI - Average wait time Abandoned calls and Average wait time Answered calls

    14 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jan 15, 2026

15. Automatic Emergency Response Locations for limited extensions

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jan 11, 2026

16. Feature Request: Configurable Extended Session Persistence Across RingCentral Web Domains

    6 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 24, 2025

17. Allow administrators to remove a user’s ability to create new users while keeping User Management access enabled.

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 17, 2025

18. Ring CX agents Simultaneous in a que

    7 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 9, 2025

19. AI Receptionist number as outbound caller ID

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 8, 2025

20. Ringtone and notification source on RingCX for Salesforce

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 3, 2025