Settings and activity

113 results found

1. Call Monitoring should show agents on the HUD without adding to Presence

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Jan 17, 2025

2. Feature Request: Enable Call Recording on External Transfers to RingCX

   3 votes

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   Janice supported this idea  ·  Jan 17, 2025

3. Customer wants 2 user ext to receive fax from main fax line

   9 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 16, 2025

4. MSI installer with Auto-Install Print to Fax

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 16, 2025

5. Transcripts for Meetings >2 hours

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   New  ·  0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 13, 2025

6. RC for Salesforce - Call Tasks

   3 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Janice commented  ·  Jan 9, 2025  ·  Edit…  ·  Delete…

   Howard Ankin Law company would like to know if is possible to save the Call Duration and Call date and time on the task record for the call log.

   Save Submitting...

7. Ability to whitelist a single or multiple numbers in a blocked country.

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Jan 9, 2025

8. Show the entire message and not strip away an email thread and only leave the newest message

   3 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Jan 7, 2025

9. AI generated call notes/summary be sent to the ZOHO contact record that was called

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   New  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Dec 30, 2024

10. Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 24, 2024

11. Option to Bulk Download Recording

    19 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 23, 2024

12. Feature Request: Default Site Setup Templates

    4 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 19, 2024

13. Would like to have an option to just end the call if no one answers

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Dec 17, 2024

14. Use Virtual number/Substitute Caller ID number for call forwarding

    3 votes

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    Janice supported this idea  ·  Dec 17, 2024

15. RingCX - Survey report

    26 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 11, 2024

16. Adding Guam phone number

    5 votes

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    Janice supported this idea  ·  Dec 4, 2024

17. reporting to show who is the manager of all call queues

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Dec 4, 2024

18. Increase Received Faxes Limit for more than 200

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Nov 26, 2024

19. Disable "AI is taking notes" when on call

    55 votes

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    18 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, we hear your feedback and understand this is a pain point. Our product team is currently exploring options to get this addressed. Thank you!

    Janice supported this idea  ·  Nov 26, 2024

20. Missed call should show on extensions that does not answer call in ring group or call queue

    17 votes

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    Janice supported this idea  ·  Nov 21, 2024