Settings and activity

277 results found

1. Outbound Caller ID: Separate Queue numbers and IVR numbers

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Oct 8, 2026

2. Display Agent Status Duration in Live Reports Collapsed Mode

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   7 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Oct 8, 2026

3. Performance Reports to Sync with Business Analytics Report

   35 votes

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   Under Review  ·  8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Sep 24, 2026

4. RingCentral Chat report

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Sep 14, 2026

5. New Reporting Metric: Chat Widget Uptime & Hourly Available Gap Analysis

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Sep 14, 2026

6. Allow owners to share live CX dashboards with any user, role, or department across the entire organization, regardless of hierarchy.

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 30, 2026

7. Option to Enable "Missed Call" Notifications for Queue Agents When Calls Overflow to an External Number

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 25, 2026

8. Ability to **respond** to short code SMS messages.

   195 votes

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   Under Review  ·  36 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 17, 2026

9. Disable DTMF Input After Voicemail Greeting Begins

   7 votes

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   New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 10, 2026

10. Ability to Remove Users from Default Teams

    5 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 20, 2026

11. Increase data retention for call logs more than 2 years

    40 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 15, 2026

12. Cisco SPA192 for multi- user devices

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 7, 2026

13. Ability to pause recording on transfer to queues that have call recording disabled

    8 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 9, 2026

14. Manager with lower priority in the queue

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jun 5, 2026

15. analytic unanswered calls

    7 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jun 5, 2026

16. 2 factor authentication whatsapp

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    19 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 28, 2026

17. Forward voicemail messages only to a 3rd party phone number.

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 12, 2026

18. Additional option for call queue waiting time to let the call route to 3rd party number

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  May 12, 2026

19. Enable AI transcription on Desk phone

    299 votes

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    Planned  ·  84 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 19, 2026

20. Ability to download received faxes all at once & delete some of the pages in a fax before downloading

    10 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Apr 8, 2026