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← RingCentral Ideas

Settings and activity

259 results found

  1. Enable AI transcription on Desk phone

    274 votes

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    Planned  ·  75 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Janice supported this idea  · 

  2. Ability to download received faxes all at once & delete some of the pages in a fax before downloading

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  3. Archiver Bulk upload messages, fax and voicemail.

    8 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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  4. Details of Refused calls in Analytics report

    34 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  5. blocked outbound caller ID being tagged as spam

    17 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  6. Requesting the ability to generate a report that shows how many times a specific customer has called regarding a particular issue.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  7. Add resend button to fax process

    5 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. dashboards data refresh time

    68 votes

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    Planned  ·  5 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  9. Deailed Call log in RingEX for Transferred Calls from Contact Center

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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  10. Longest Idle Call Queue Fix

    62 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
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  11. "No Change" Option for Customizing MS Teams "Offline" Call Presence Sync

    53 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Janice supported this idea  · 

  12. Add functionality in the Admin Portal to generate and download a report listing all phones along with their associated E911 details.

    3 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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  13. Post call status to remain the same as the pre-call status for the agents/supervisors

    9 votes

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    Planned  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  14. Backup

    7 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  15. Retrieve SMS content for a deleted user

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  16. Download Call Log for a Site Manager Assigned to a Custom Role

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Admin →
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  17. Set up Microsoft dynamics 365 to RingCentral mobile app

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Janice supported this idea  · 

  18. Feature Enhancement Request: Reduce AI Disposition Display Delay in Disposition Window

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  19. Looking to arrange HUD by Dept/group

    100 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  20. Grouping & Organizing Contacts in "Favorite Contacts" and the "HUD"

    7 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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