Settings and activity

200 results found

1. The name of the Main Super Admin is displayed on all numbers assigned to the Company Site.

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Sep 5, 2025

2. Automated Blind Transfer Rule in Studio Script

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Sep 4, 2025

3. To show all numbers in Analytics

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Sep 4, 2025

4. Ability to export international calling list from the Admin Portal

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Sep 4, 2025

5. Grant RingCX customers access to enable/disable countries for international calling.

   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 28, 2025

6. Simplify login for SSO/enterprise users

   17 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 21, 2025

7. RingSense License Reassignment

   6 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Aug 18, 2025

8. Add two more drop-down menus in RingCX Digital Disposition (for a total of three) alongside the existing “Notes” text field.

   9 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Janice shared this idea  ·  Aug 15, 2025

9. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

   4 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Janice supported this idea  ·  Aug 15, 2025

10. 911 through RingCentral

    6 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 15, 2025

11. Local bucket/connect based RingCX analytics report

    7 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 12, 2025

12. Stop others from spoofing our number

    45 votes

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    Planned  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 8, 2025

13. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    94 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Aug 5, 2025

14. There is no elegant way to transfer to RC Office extensions through the MAX agent

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 29, 2025

15. Extracting more RingSense Data via Reports or API

    6 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Janice shared this idea  ·  Jul 29, 2025

16. Display Both "Engagement" and "Scorecard" in RingSense Interactions View

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 28, 2025

17. Ability to see Logged out agents in RingCX Real time Dashboard

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 28, 2025

18. sms performance report

    62 votes

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    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 28, 2025

19. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

    7 votes

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    New  ·  0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 25, 2025

20. Add Robocall filter

    4 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Janice supported this idea  ·  Jul 25, 2025