The QoS portal on the EX side is excellent and having access to that type of simplified data platform would make take my time to troubleshoot from several minutes to a few seconds for these types of requests.

Having the ability to determine whether the issue is on the callers side or ours if very important. It's a feature that's available on the RingEX platform, but 80% of our calls run thru the RingCX side.

This is something that many customers ask for. This function would expedite identifying and isolating QoS issues.

This will make troubleshooting local network issues vastly more efficient!

This would make everyone's life so much easier if this information was available to anyone who needed it

From effective and efficient use in all Call-Quality related cases, this helps us in Support tremendously. A similar feature/tool is available in the EX environment. Support Teams use it daily... I use it (in one form or another) in ALL my escalation cases the past 11years here at RingCentral. It is of value no doubt.

this is extremely important. very many of the support cases are for quality issues and this type of feature would greatly help troubleshooting customer cases and enable customer IT admins to troubleshoot issues as well

This is a big help! Thanks!

This would be very helpful!

This would help so much! Thanks, Janice!!!