Settings and activity
58 results found
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16 votes
An error occurred while saving the comment 
Peter
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4 votes
An error occurred while saving the comment Peter
commented
for me the reset and assign feature is nice but it would be great if we could also just reset the extension should there be some corruption on the RC side that is causing an issue with voicemail greeting names, E911 or billing for examples
Peter
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2 votesPeter
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2 votesPeter
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12 votes
An error occurred while saving the comment Peter
commented
Please note that this did look like a bug as noted by the product team; however, our SEs verified that this is working as designed based off of JIRA UIA-264168
An error occurred while saving the comment Peter
commented
as the customer noted and I believe to be logical, if a call queue manager has full access, they should see any and all call queue managers for the specific queue regardless if they are set to the same or different "site"
An error occurred while saving the comment Peter
commented
Adding to this though a call queue manager can not see other managers of the queue that they manage with full permissions granted for the call queue. They need to have phone system group permissions to see and edit other managers of the call queue they manage though is an issue as some customer do not want a call queue manager to see and manage all call queues as well. The call queue full permission should allow them to do this or there should be another option below full access that does not allow them to do and see the other call queue managers but full access should.
Peter
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13 votesPeter
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5 votesPeter
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2 votes
An error occurred while saving the comment Peter
commented
a customer noted this is now working for them
Peter
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2 votes
An error occurred while saving the comment Peter
commented
please see Salesforce case 25684280 and it's SE child case 25766160 which shows this works unless list performance optimization is turned on which is needed for larger accounts
Peter
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5 votesPeter
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3 votesPeter
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3 votesPeter
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3 votesPeter
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15 votesPeter
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2 votesPeter
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488 votesPeter
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179 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Planned for November 2024!
Peter
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2 votesPeter
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4 votesPeter
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5 votesPeter
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Please note this is observed when forwarding from one RingCentral account to another. If the customer is the owner or admin of both RingCentral accounts they should have the option to choose where a voicemail is saved, where understandably being off the RingCentral system this would not be as easy or may not be possible.