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32 results found

  1. User Role Permission: Access to User List only

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Peter supported this idea  · 

  2. Longest Idle Call Queue Fix

    26 votes

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    2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Peter supported this idea  · 

  3. Delegate user access to call logs of users they are monitoring

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Peter supported this idea  · 

  4. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

    2 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Peter supported this idea  · 

  5. call log & session logs show missed call, even when a 404 from ICP or 486 from TEL is received

    1 vote

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Peter shared this idea  · 

  6. To play and show recordings in the performance reports and show who a call was transferred to in the call log as well as that call and i...

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Peter shared this idea  · 

  7. Have the ability to set call handling for system assigned numbers on hotdesk phones or softphones in service web

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Peter shared this idea  · 

  8. Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory

    9 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Peter shared this idea  · 

  9. Caller ID and Call Queue name not showing when answering on MS teams

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. External contacts in company directory

    24 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Automatic Fax forwarding to a number

    10 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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  12. Allow Import/Export of Analytics Live Reports Dashboards or Assign View Permission Per Dashboard.

    8 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  13. Call Screening and Play Announcement

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Add Speed of Answer to Performance Reports for Calls

    5 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  15. You need to add a blocking feature for calls that come through to phone numbers assigned to hot desking phones.

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. display queue name for internal numbers in RC app missed call history

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  17. Call waiting for queue calls

    126 votes

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    35 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US

  18. Ability to Remove Tabs/Feature in the RC App Desktop View

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. Company name integration with RC dialer

    5 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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  20. Reduction of RC App-Cloud interface complexity

    96 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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