Settings and activity
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4 votes
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227 votes
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
Peter
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8 votesPeter
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23 votesPeter
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82 votes
An error occurred while saving the comment Peter
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49 votesNew · 6 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant) · Admin →Peter
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10 votesPeter
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56 votesPeter
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40 votesPeter
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6 votesPeter
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4 votesPeter
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70 votesPeter
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67 votes
We have this problem in performance reports, but this is no more a problem in Business Analytics since Jan 2026.
In Business Analytics, we have a separate Call Result for Abandoned, Missed with VoiceMail, Missed without Voicemail, and Answered Elsewhere (for simultaneous ringing) w.r.t user dimension.
We have a BA dictionary explaining this -https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US
and soon in a couple of weeks we will publish a detailed knowledge base article on how to check metrics in business analytics and filter "answered elsewhere" calls.
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12 votesPeter
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11 votesPeter
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19 votesPeter
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8 votesPeter
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8 votesPeter
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46 votesPeter
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4 votesPeter
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this is extremely important. very many of the support cases are for quality issues and this type of feature would greatly help troubleshooting customer cases and enable customer IT admins to troubleshoot issues as well