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  1. 4 votes

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    Peter supported this idea  · 
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    Peter commented  · 

    Also on at least Polycom VVX 500 some carriers support showing a number overlayed over the voicemail / envelope icon on screen in addition to the WMI (message waiting indicator).

  2. 1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Peter shared this idea  · 
  3. 16 votes

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    Peter commented  · 

    Please note this is observed when forwarding from one RingCentral account to another. If the customer is the owner or admin of both RingCentral accounts they should have the option to choose where a voicemail is saved, where understandably being off the RingCentral system this would not be as easy or may not be possible.

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  4. 4 votes

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    Peter commented  · 

    for me the reset and assign feature is nice but it would be great if we could also just reset the extension should there be some corruption on the RC side that is causing an issue with voicemail greeting names, E911 or billing for examples

    https://support.ringcentral.com/article-v2/Reset-a-User-Extension-RingCentral.html?brand=RC_US&product=RingEX&language=en_US

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  5. 3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Peter supported this idea  · 
  6. 2 votes

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  7. 12 votes

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    Peter commented  · 

    Please note that this did look like a bug as noted by the product team; however, our SEs verified that this is working as designed based off of JIRA UIA-264168

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    Peter commented  · 

    as the customer noted and I believe to be logical, if a call queue manager has full access, they should see any and all call queue managers for the specific queue regardless if they are set to the same or different "site"

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    Peter commented  · 

    Adding to this though a call queue manager can not see other managers of the queue that they manage with full permissions granted for the call queue. They need to have phone system group permissions to see and edit other managers of the call queue they manage though is an issue as some customer do not want a call queue manager to see and manage all call queues as well. The call queue full permission should allow them to do this or there should be another option below full access that does not allow them to do and see the other call queue managers but full access should.

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  8. 14 votes

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  9. 5 votes

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  10. 2 votes

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    Peter commented  · 

    a customer noted this is now working for them

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  11. 2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Peter commented  · 

    please see Salesforce case 25684280 and it's SE child case 25766160 which shows this works unless list performance optimization is turned on which is needed for larger accounts

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  12. 5 votes

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  13. 4 votes

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  14. 3 votes

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  15. 3 votes

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  16. 17 votes

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  17. 2 votes

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  18. 520 votes

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  19. 181 votes

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  20. 2 votes

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