← RingCentral Ideas

Settings and activity

31 results found

  1. Restrict users from changing the profile picture

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Zach supported this idea  · 

  2. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    12 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Zach supported this idea  · 

  3. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

    7 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Zach supported this idea  · 

  4. Download user info should include the call forwarding numbers

    20 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Zach supported this idea  · 

  5. SMS Logs Filter by Department

    3 votes
    1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Zach supported this idea  · 

  6. Sync RingCentral Desktop Application With RingCX

    177 votes
    Under Review  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Zach supported this idea  · 

  7. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Zach shared this idea  · 

  8. SMS Templates - Need to be able to order the messages so its easier to find the one you want. Alphabetically or Categorically.

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Zach supported this idea  · 

  9. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful

    14 votes
    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Zach supported this idea  · 

  10. Business Analytics Dark Mode

    12 votes
    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Zach supported this idea  · 

  11. Warm Transfer to CCRN's

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Zach supported this idea  · 

  12. Disable option for call recording for internal calls or extension to extension calls.

    10 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Zach supported this idea  · 

  13. Admin role to have ability to log out agents

    7 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Zach supported this idea  · 

  14. Allow all extensions to send SMS from main Company extension

    161 votes
    Under Review  ·  38 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Zach supported this idea  · 

  15. Avoid pressing 1 when a que call is forwarded to a mobile number

    16 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Zach supported this idea  · 

  16. clone

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Ready PENDING-ERR leads

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  18. Transfer call queue voicemails to external number during business hours

    23 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    184 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  20. Have 2 options for voice message, One for daily use, and 2nd to change to holiday, out of office etc.

    6 votes
    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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