Settings and activity

44 results found

1. Quality of Service (QoS) Portal for RingCX Calls

   46 votes

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   New  ·  8 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Zach commented  ·  Aug 29, 2025  ·  Edit…  ·  Delete…

   This would make everyone's life so much easier if this information was available to anyone who needed it

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   Zach supported this idea  ·  Aug 29, 2025

2. The ability modify queue events in RingCx priority in a single queue event.

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Aug 28, 2025

3. Show Original callers number when Transferring calls to Contact Centre

   23 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Aug 12, 2025

4. Show Original Callers Number in Caller ID when Transferring calls to External numbers

   64 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Aug 12, 2025

5. Sync Real-Time Dashboard Edits After Sharing

   18 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Jul 23, 2025

6. Timezone option for Engage Voice Historical Reports

   8 votes

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   Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Jul 7, 2025

7. International Calls Report please

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   Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Jul 3, 2025

8. Add a notes/description field to each user extension visable to only admins

   12 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Zach commented  ·  Jun 17, 2025  ·  Edit…  ·  Delete…

   It would also be helpful to add something in the customizable columns to add other notes/information on users such as user IDs/student IDs, or other customizable information that would be helpful to admins to know and have centralized in one area.

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   Zach supported this idea  ·  Jun 17, 2025

9. customize column when downloading user list

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   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Jun 17, 2025

10. All Messages Conversation Search Enhancement

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    19 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Jun 5, 2025

11. Unable to fast forward or rewind while listening to call recordings

    8 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  May 19, 2025

12. RingCX Call Details "Call Termination by Agent or Caller"

    54 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  May 2, 2025

13. Disable internal calls for some users

    11 votes

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    Needs More Information  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Zach commented  ·  Apr 24, 2025  ·  Edit…  ·  Delete…

    internal calls are not able to be unchecked under the roles

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    Zach supported this idea  ·  Apr 24, 2025

14. Restrict users from changing the profile picture

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Apr 8, 2025

15. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

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    Needs More Information  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Apr 8, 2025

16. We need to be able to separate CIDS in Outbound caller ID by client so we can have agents working for one client not see or be able to pick

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Apr 1, 2025

17. Download user info should include the call forwarding numbers

    22 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Oct 28, 2024

18. SMS Logs Filter by Department

    4 votes

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    1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Oct 23, 2024

19. Sync RingCentral Desktop Application With RingCX

    245 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Oct 16, 2024

20. Calls should return with specific reasons such as invalid, rejected, blocked, and declined

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Zach shared this idea  ·  Oct 11, 2024