Settings and activity

49 results found

1. RingCX Feature Request: Historical HAR and Console Log Capture for Intermittent Issue Troubleshooting

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Mar 9, 2026

2. Timezone option for Historical Reports

   7 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Feb 26, 2026

3. Enhancement Request to show all extensions in the Corporate Directory

   17 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Feb 4, 2026

4. phonebook role

   8 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Jan 16, 2026

5. When trying to requeue a call, it is impossible to cancel the requeue without hanging up the call.

   40 votes

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   New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Sep 22, 2025

6. Recordings Delivery Audio Format

   11 votes

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   New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Sep 11, 2025

7. Quality of Service (QoS) Portal for RingCX Calls

   68 votes

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   New  ·  12 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Zach commented  ·  Aug 29, 2025  ·  Edit…  ·  Delete…

   This would make everyone's life so much easier if this information was available to anyone who needed it

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   Zach supported this idea  ·  Aug 29, 2025

8. The ability modify queue events in RingCx priority in a single queue event.

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   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Aug 28, 2025

9. Show Original callers number when Transferring calls to Contact Centre

   23 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Zach supported this idea  ·  Aug 12, 2025

10. Show Original Callers Number in Caller ID when Transferring calls to External numbers

    79 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Aug 12, 2025

11. Sync Real-Time Dashboard Edits After Sharing

    31 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Jul 23, 2025

12. Timezone option for Engage Voice Historical Reports

    8 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Jul 7, 2025

13. International Calls Report please

    25 votes

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    Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Jul 3, 2025

14. Add a notes/description field to each user extension visable to only admins

    12 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Zach commented  ·  Jun 17, 2025  ·  Edit…  ·  Delete…

    It would also be helpful to add something in the customizable columns to add other notes/information on users such as user IDs/student IDs, or other customizable information that would be helpful to admins to know and have centralized in one area.

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    Zach supported this idea  ·  Jun 17, 2025

15. customize column when downloading user list

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    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Jun 17, 2025

16. All Messages Conversation Search Enhancement

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    21 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Jun 5, 2025

17. Unable to fast forward or rewind while listening to call recordings

    10 votes

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    Needs More Information  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  May 19, 2025

18. RingCX Call Details "Call Termination by Agent or Caller"

    56 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  May 2, 2025

19. Disable internal calls for some users

    11 votes

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    Needs More Information  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Zach commented  ·  Apr 24, 2025  ·  Edit…  ·  Delete…

    internal calls are not able to be unchecked under the roles

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    Zach supported this idea  ·  Apr 24, 2025

20. Restrict users from changing the profile picture

    13 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Zach supported this idea  ·  Apr 8, 2025