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80 results found

  1. To have the ability or option to transcribe an existing call Recording

    We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.

    8 votes
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  2. Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    5 votes
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  3. RingCentral - Granular AI Assistance

    Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.

    5 votes
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  4. Automatic call notes-make avaiable in the google chrome extension

    The automatic call notes are great, but unfortunately it does not work when the call is handled in the google chrome extension, even when a user had the option to automatically transcribe all calls and generate notes turned on. Many of our staff like the simplicity of the extension and we want them to be able to utilize the notes feature as well.

    https://chromewebstore.google.com/detail/ringcentral-for-google/fddhonoimfhgiopglkiokmofecgdiedb

    1 vote
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  5. Automatic sharing of AI Notes to Another User

    Current Functionality:

    The RingCentral AI Assistant currently allows users to manually share AI-generated notes from calls and meetings via:
    1. Email (Outlook and Gmail integration)
    2. Direct Message within the RingCentral App

    Requested Functionality:
    Implement an option to automatically share AI Assistant notes with another specified user within the same RingCentral account. This automatic sharing should offer the following delivery methods:
    1. Registered Email Address: Send the AI notes directly to the designated user's email address associated with their RingCentral account.
    2. RingCentral App Direct Message: Send the AI notes as a direct message to the designated user within the…

    2 votes
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  6. AI keyword script recognition

    i would like the ability to be able to upload scripts/key words that the ai would "listen" for and then supply in the notes that it takes during the call. for instance an outline of perhaps 10 items and like a checklist the ai will recognize what they did and did not comply with re asking the various 10 items and the outcomes of those responses.

    2 votes
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  7. Transcribe all calls as Admin

    I would like to bulk transcribe all calls, with CID and Agent identifying data attached to the transcription of each call.

    1 vote
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  8. transcript

    Have Transcript and or summaries emailed to me immediately after the call is over. I have used several other phone services that I used that this is really easy to activate.

    2 votes
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  9. transcript the recorded call into text

    5 votes
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  10. AI transcriptions should be date and time stamped.

    AI transcriptions should be date and time stamped.

    1 vote
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  11. Disable Ring Central Virtual Assistant (powered by Ring Cx) Chat Pop-up Window

    The ability to stop the Ring Central Virtual Assistant (powered by Ring Cx) chat pop-up window in the lower right corner to open automatically each time we log in to listen to phone messages on the Firefox web browser, or every time we refresh the page to load new messages

    2 votes
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  12. Allow download of "transcript" on mobile phone app

    The new transcript idea is great, however I can't download the transcript on my mobile phone app. There is no option to copy or paste it either. It's only available on the Desktop App.
    Can this please be added to the RingCentral phone app.
    Thanks

    1 vote
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  13. Make a few edits to the recap and tasks in AI

    I love the recap and the task list. AI must get better at deciphering/translating some of the terms used in the conversation. However, I'm still very impressed and can just make a few edits to the recap and tasks. This certainly beats trying to manually take notes during a conversation!

    1 vote
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  14. AI note taking after a recorded phone call

    When you get done with a phone call that is being recorded, I would like AI to transcript that phone call to AI notes automatically.

    1 vote
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  15. AI Assistance Notes Archive Feature

    Description:
    Provides administrators with the ability to archive AI-generated notes, ensuring they are preserved and not permanently lost due to retention policies or manual deletion.

    Purpose:
    To safeguard important AI notes by moving them to a secure archive, allowing for future reference or compliance needs, even after they've been removed from the active environment.

    1 vote
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  16. Configurable Data Retention Period for AI Notes

    Description:
    Allow administrators to set and manage the data retention period specifically for AI-generated notes.

    Use Case:
    Organizations may have different compliance or data governance policies. The ability to configure how long AI notes are retained helps meet internal data lifecycle requirements or external regulatory obligations.

    Requested Functionality:

    Set custom retention period (e.g., 30/60/90 days or custom date).

    Option to delete notes manually or automate deletion based on the set period.

    Visibility or logs showing retention status.

    1 vote
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  17. Ads and feature notification should be opt-in only

    Ads and feature notification should be opt-in only. So that the cx will have an option if they want to stop that add or continue to show up. One of the example is the banner about AI assistance

    0 votes
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  18. Turn off in-call notification

    The ability to turn off the in-call notification that alerts that all calls are being transcribed. Call recordings are enough.

    21 votes
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  19. Change AI Pre-recorded Message

    Change AI Pre-recorded message before transcribing

    5 votes
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  20. physical phone ai

    Phone calls answered using a physical phone should be recorded by AI notes. Please give us the option to make this happen.

    2 votes
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