431 results found
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RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce
Currently, the Summary, transcripts, notes and data fetched based on the recordings are are showing a logs on the Salesforce, customer wants to also have these data posting in the Notes section of the Salesforce.
2 votes -
call monitoring
Toggle permissions within Call Monitoring.
For example, I would like to allow all users to Whisper and barge on calls, but not have the ability to Silently Monitor calls. Additionally, it would be an ideal option to not allow internal calls to be silently listened to.
As a 'barger' when taking notes the other two extensions are merged into one. Separating them would help when reviewing notes. It would also be helpful if the original caller's notes added the barger. Their notes do not appear to reflect the addition of the barger.
Finally, when having a conference call, it does…
2 votes -
Ability to Delete Calls for Privacy Concerns
There are instances when a call may have been recorded that shouldn't have or an internal calls gets processed because a user called from an external number, etc. Admins need to be able to delete these calls to ensure privacy is maintained in the platform.
6 votes -
RingSense: Payment/Plan Option to extend 1yr Call Retention
The suggestion is to be able to have a payment option for customers to be able to retain the calls in RingSense for a longer period of time. Many customers need this for compliance purposes. A related request would be to be able to extend the retention based on factors like call duration, call queue and extension.
32 votes -
Having the capability to add AI chatbox to our website if we have AI receptionist
Having the capability to add AI chatbox to our website if we have AI receptionist since we already put in our FAQs and would like it to be the same sound/face of who they talk to on the phone when they call us
1 vote -
Aggregate Reports for Call Metrics
Option to have an overall aggregated reports for call metrics (Sentiment, Talk to Listen Ratio, Talking Energy and Speed, Interruptions , etc.)
For example , call metrics from ~50 calls from last month, etc.
5 votes -
Multiple Language support for AI Live Transcription (Portuguese)
Customer wants the AI Live Transcription to have Portuguese support. Currently, Live Transcription can only transcribe English.
2 votes -
RingSense QM Report - Interaction Arrival AI Analytics
Provide QM Reporting on RS4RCX that provides details of incoming Interactions, compiled with API Data from RingCX on Abandoned Calls and marry the abandoned with Sentiment and the number of available agents in the timeline.
Useful information to have in the report based on Hourly (with a date/range selected), daily, weekly and monthly.
The number of interactions could show peaks and valleys, when abandoned interactions occurred, what the average sentiment was of the handled interactions at the time, average wait time, average handle time, number of agents logged in, number of agents available, number of agents busy and number of…16 votes -
Option to permanently remove access for RingSense on the RC App
An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.
2 votes -
Organize AI Receptionist FAQs by Categories or Topics
The ability to categorize or organize AI Receptionist’s frequently asked questions (FAQs) into topics would make it easier for users to manage responses and improve the overall usability of the feature.
1 vote -
Imprint date, time, and duration in AI Notes.
For those of us who bill clients for telephone conversations, imprinting date, time, and duration information would eliminate the need to sort through a log of calls to pinpoint the billable one(s).
1 vote -
Deley option in releasing comments
Customer wants a feature where they could delay the release of comments in "Call details" of a call log, as they would prefer for the caller being monitored to not be able to read the Manager's comment immediately.
1 vote -
Allow AIR to be an option for an incoming call queue group.
Allow AIR to be an option for an incoming call queue group. When an incoming call sequeces past live operators, AIR will answer.
1 vote -
Integration with Brivity CRM
Can you please setup an integration with Brivity CRM? It would make our use of RingSense dramatically more efficient.
1 vote -
RingSense Trackers and Tags being customized per department/team or user.
Need the ability to have different trackers per user/teams. As the customer service team does not care about the same trackers as the sales team.
4 votes -
Turn off call recording disclaimer for specific users
The ability to turn off the call recording disclaimer for specific numbers while still recording all calls. This would be for departments like a telemarketing department which might get hung up on if they hear an automatic disclaimer versus a human saying "Hi this is Jane on a recorded line." But would still keep the automatic disclaimer for other customer-facing departments like Finance who don't get many calls and might forget to say "Hi this is Jane on a recorded line."
1 vote -
brivity
Can we please have and integration for "Brivity" our real estate CRM? Brivity.com
1 vote -
Free call transcription for more than 30 minutes.
A request to have more time for free transcription for recorded calls. At the moment, it has 30 minutes limitation, and another subscription is needed to get more time for the call transcription.
2 votes -
turn on ringsense ai
Enable Ringsense AI - enable captioning and or live transcriptions for phone calls
4 votes -
RingSense agent performance report
have an agent performance report in portal where you can view per agent to see who is performing well ex. which agent has the most number of 9s or 8s scores
1 vote
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