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Settings and activity

8 results found

  1. Call Park Ringing | Add option to not ring on everyone's phones when a call is parked

    16 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Dawn supported this idea  · 

  2. Park Locations

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  3. Disable "AI is taking notes" when on call

    135 votes

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    33 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

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    Dawn commented  · 

    Please hurry. What a horrible user experience!

    Dawn supported this idea  · 

  4. Enable AI transcription on Desk phone

    116 votes

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    Planned  ·  32 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  5. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    78 votes

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    Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Dawn commented  · 

    This is a horrible user experience and not required legally in New York.

    Dawn supported this idea  · 

  6. Mute Pause/Resume Call recording announcement

    3 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dawn supported this idea  · 

  7. Option to disable call recording announcement per call queue

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dawn supported this idea  · 

  8. Disable Call recording announcement

    47 votes

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    New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Dawn supported this idea  ·