Settings and activity

19 results found

1. Call Recording Filenames RC App vs Admin Portal

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Oct 6, 2024

2. customize downloading call log reports

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Oct 6, 2024

3. Remove abandoned calls where someone hangs up at 8 sec or less

   12 votes

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   New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Oct 6, 2024
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   Shane commented  ·  Oct 6, 2024  ·  Edit…  ·  Delete…

   instead of 8 secs should be value the user can enter.

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4. Outbound Caller ID Name on Call Queue

   17 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Sep 17, 2024

5. Call Queue Wait Settings - wait time

   47 votes

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   New  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Sep 17, 2024

6. Remove WebSite Chat on Admin portal

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Sep 17, 2024

7. Turn off in-call notification

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Shane supported this idea  ·  Sep 17, 2024

8. Mute In-Call Voice Notifications for Call Recording & Transcripts On

   86 votes

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   Planned  ·  16 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Shane commented  ·  Sep 17, 2024  ·  Edit…  ·  Delete…

   Should be done already. Main reason we cant use it.

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   Shane supported this idea  ·  Sep 17, 2024

9. Access All Call Recordings from the 'Recordings' Tab

   6 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Shane commented  ·  Sep 8, 2024  ·  Edit…  ·  Delete…

   Great idea that appears to be ignored

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   Shane supported this idea  ·  Jun 16, 2024

10. Adjust how missed calls are categorized for group calls

    478 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

    Shane supported this idea  ·  Jun 17, 2024

11. It should be visible which people are registered on a call queue

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Shane supported this idea  ·  Jun 17, 2024

12. Longest Idle Call Queue Fix

    56 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Jun 17, 2024

13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    661 votes

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    Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Jun 17, 2024

14. Show total calls

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Shane shared this idea  ·  Jun 16, 2024

15. Search recordings by not only Date range but also include a time range

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Shane shared this idea  ·  Jun 16, 2024

16. RingEx Call recordings

    5 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Jun 16, 2024

17. Increase Number of Allowed Recordings

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Jun 16, 2024

18. give option a user to access call logs for particular users

    6 votes

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    1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Jun 12, 2024

19. I would like to be able to see the total time a user is toggled on to accept calls

    69 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Shane supported this idea  ·  Jun 12, 2024