← RingCentral Ideas

Settings and activity

19 results found

  1. Call Recording Filenames RC App vs Admin Portal

    2 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Shane supported this idea  · 

  2. customize downloading call log reports

    2 votes
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Shane supported this idea  · 

  3. Remove abandoned calls where someone hangs up at 8 sec or less

    10 votes
    New  ·  4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Shane supported this idea  · 
    An error occurred while saving the comment
    Shane commented  · 

    instead of 8 secs should be value the user can enter.

  4. Outbound Caller ID Name on Call Queue

    15 votes
    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Shane supported this idea  · 

  5. Call Queue Wait Settings - wait time

    42 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Shane supported this idea  · 

  6. Remove WebSite Chat on Admin portal

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Shane supported this idea  · 

  7. Turn off in-call notification

    21 votes
    0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Shane supported this idea  · 

  8. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    85 votes
    Planned  ·  16 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Shane commented  · 

    Should be done already. Main reason we cant use it.

    Shane supported this idea  · 

  9. Access All Call Recordings from the 'Recordings' Tab

    6 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Shane commented  · 

    Great idea that appears to be ignored

    Shane supported this idea  · 

  10. Adjust how missed calls are categorized for group calls

    474 votes
    61 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Shane supported this idea  · 

  11. It should be visible which people are registered on a call queue

    17 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Shane supported this idea  · 

  12. Longest Idle Call Queue Fix

    50 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Shane supported this idea  · 

  13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    584 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Shane supported this idea  · 

  14. Show total calls

    3 votes
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Shane shared this idea  · 

  15. Search recordings by not only Date range but also include a time range

    3 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Shane shared this idea  · 

  16. RingEx Call recordings

    5 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Shane supported this idea  · 

  17. Increase Number of Allowed Recordings

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Shane supported this idea  · 

  18. give option a user to access call logs for particular users

    5 votes
    1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Shane supported this idea  · 

  19. I would like to be able to see the total time a user is toggled on to accept calls

    61 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Shane supported this idea  ·