179 results found
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AI Smart Notes via Physical Phone Handset
Ability to use AI Smart Notes via App when speaking to a customer using your physical phone handset.
2 votes -
Live call listening
Should have a live call listening to shadow.
1 vote -
Allow to set review and coaching goals for managers
Is there any way to set coaching goals in RingSense for Sales? As part of the internal adoption motion we're asking managers hit the goal below weekly -
Managers Goal:
provided coaching on at least 3 calls (per week)
coaching activities calculated by the sum of:
* of comments given
* of feedbacks given
* of calls listened to
* of scorecards given2 votes -
overview Insights in progress too slow
Load time is too slow and takes over an hr. Have it let us access the raw transcripts immediately while the system does its thing with the other ai stuff?
1 vote -
Caller Id showing Company Name
When using Ring Central for business [multiple lines], it should have the ability to show the Company name as the Caller Id when contacting customers. Most people will not answer the phone when they see a number they do not know, as well as often delete texts before reading it.
If the person we call can see it is from our company, they will likely answer.1 vote -
The ability to change the AI score
Ability for a manager to change the AI score if they disagree with it.
9 votes -
Please include Jobber CRM integration
Include Jobber CRM integration
1 vote -
Add @mention into RingSense for feedback/Comment
This is an important way to help drive user adoption with RingSense (for Sales but the ask is for all RingSense).
12 votes -
Add average AI generated score and rename columns on the Scorecards tab within the Coaching tab
On the Leaderboard within Coaching > Scorecards, add in "Average AI Score" as a column and change "Average Score" to "Average Human Score." Placement should be to the right of "Average Human Score" on Leaderboard. On the table below, add in "Average Human Score" to the right of Scored ("Scored" could be changed to scored by human)
10 votes -
Integration with Zendesk
CRM Integration with Zendesk. This will be key for both RingSense for Sales and RingSense for RingCx. Zendesk is currently 1/2 CRM integrations we have for RingCx. Very popular integration for MVP and CC accounts.
10 votes -
"IVR Callback Option with Automated Contact Information Delivery"
*The customer has an idea : Is it possible to set up an IVR where their customers have the option to press 1 for a callback and receive a link to chat? Alternatively, can the system automatically send their information for contact purposes?"
2 votes -
2 votes
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Add support for RCV into RingSense EX
Currently, in order to get next steps and Q&A from RCV, you need to have RingSense for Sales. Customers are asking for this to be part of the RingSense EX as they don't want all the extra features from RingSense for Sales.
2 votes -
When making or receiving incoming call. Switch the call to another device by pressing any key on the dialer
It will be more easier if we make an outgoing call, we can easily switch the call to mobile app even still the number is ringing by just dialing any key from the dialer
2 votes -
Automated/Scheduled Reporting
Ability to set up predefined reports and schedule for email delivery.
1 vote -
Recording Internal Video Meetings
We have many large internal meetings where the transcripts from RingSense would be very beneficial.
1 vote -
Ability to associate trackers to teams
Our company has multiple departments, all with different roles. We need the ability to associate specific trackers to these teams. Our Admissions team takes a different type of call than our technical support team.
1 vote -
Ability to report and print completed evaluations.
Ability to print / report on completed evaluation forms for agents.
1 vote -
disable video meeting
Customer want to turn off or turn on video meeting from users extension , or for standard Roles.
1 vote -
Assigning RingSense to Shared Lines
Need to be able to assign a RingSense for Sales license to a shared line extension.
2 votes
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