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RingSense & AI

RingSense & AI

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113 results found

  1. Request to have integration between RingSense and MS Teams (ability to import recordings into RingSense for Sales). This could open up a huge SAM since we have a lot of customers using the Embedded App.

    4 votes

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  2. Now that we have the ability to create or update the deal link on the individual call it would be fantastic if we could be able to quickly edit call names or link to deals from call lists. Save us many clicks to get into the call for each update.

    I find a lot of the time I am spending searching looking for calls post sales and want to tie everything together to get those powerful insights. If I put together a good search that I can see several calls I'd like to be able to quickly link them to…

    2 votes

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  3. Many times, there is a small portion of a meeting that is an excellent example of how to sell the product. Rather than having to save an entire recording, it would be helpful to highlight just the portion that you want others to review. It would save a lot of time for people to review the key portion.

    5 votes

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  4. Ability to integrate with RingCentral MVP SMS/MMS and RingCx SMS/MMS. Would like to be able to match SMS interactions to deals and track concepts/contexts and keywords like we can with calls.

    5 votes

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  5. When sharing calls outside of RingSense, the information is limited to the call/video recording, summary, and transcript of the call. Would like the added functionality to share the comments and feedback from the call.

    5 votes

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  6. When attempting to share a call externally, the platform currently requires the end user to type in an email address + a comma or to press "Enter" for the Share button to appear. It would be much for intuitive for the UI to automatically recognize an email address has been added and highlight the "Share" button to send.

    5 votes

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  7. Provide the ability to use Trackers/AI to assign scorecards to interactions based on trackers being assigned to the scorecards. In other words create a scorecard, attach specific trackers. Then when trackers are found in interactions add the relevant scorecards to the interaction

    4 votes

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  8. When filtering Deals, one of the available filters is Revenue. Unfortunately, the smallest available value is $0-$50k. Some organizations have much smaller deal sizes and would like the ability to select a smaller value, or ideally, manually enter the Revenue range they would like to filter by.

    1 vote

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  9. Support for Japanese transcriptions and full platform localization.

    1 vote

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  10. If we are not satisfied with the first analysis, or we think it is wrong/inadequate. There should be a simple one-click button that would initiate a repeated analysis of that call.

    1 vote

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  11. Ideally, I would like to choose between average time by minutes, or % of the call with Filler words, or number of times the filler words have been spoken.
    If I click on this number, it should offer to show spot (either in the talk track or in the transcript where and what filler words were spoken).

    1 vote

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  12. There is already an idea in for RingSense for Sales, but this is critical for RingCX as well. If a supervisor disagrees on something like negative sentiment, they should be able to modify.

    In addition, it would be nice to modify the thresholds of metrics like talk-to-listen ratio and what counts as a "negative" ratio.

    Link to other idea for RS4S: https://ideas.ringcentral.com/forums/958502-ringsense-ai/suggestions/48113318-the-ability-to-change-the-ai-score

    1 vote

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  13. In RingSense for RingCX, we cannot modify the automatic scores on things like Sentiment.
    If a supervisor does not agree that the call was overall negative, they would like to override and change it to positive.

    1 vote

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  14. Transcripts should be available in real-time. And be available for copy and pasting into CRM notes.

    3 votes

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  15. When a manager wants to give feedback, he goes and @mention his direct report and starts typing coaching advice, RingSense should give them recommendations. "Here is a Tedtalk video/article/podcast suggestion."

    4 votes

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  16. It would bring a lot of value to update the manager about the summary of Sales criteria that members of the team have. Ex: 70% of your team close the meeting well but 15% of your team has no action plan/next steps agreed on after the end of the meeting. This could give a lot of insight from the manager to the CRO level to define what the next soft skills training should be.

    4 votes

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  17. Customers are looking for macro trends that can help them improve their sales. Ex: Callers asking about home generators have increased by 40% in the past week in California. Ex: 60% of your sales team failed to mention your new RingCentral Events product to customers.

    4 votes

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  18. When the manager gives feedback, it is important that RingSense update the manager (to save him/her time) if the coaching works but also to track if the individual falls back into his/her bad habits over time. Example: Someone uses a lot of filler words, the manager can coach on the “Hum”, “like”, “you know what I am mean”, etc.
    AI sends an email on a frequency defined by the Manager and once the behavior is corrected, no more email notification unless if the AI detects the behavior has returned.

    4 votes

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  19. Many times, there are others in the meeting other than just Sales People. For example, there may be PreSales individuals in the meeting. The feedback from AI needs to take into account the type of engagement (Corporate intro/first touch, PoC, Discovery, Demo, Architecture, Legal, Negotiation, Security, Closing). Example: a SE will demo and will have a different level of interaction (more a push interaction than a conversation). There are similar qualities between sales and SE but there are some differences (technical skills, longer pitch from the SE point of view)I would love the AI to flag the fact that the…

    4 votes

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  20. When a manager provides coaching (or it is done via AI), would like the ability for both manager and individual to vote on the coaching given.

    4 votes

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