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RingSense & AI

RingSense & AI

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  1. If you are automatically recording a phone call, then go to toggle on SmartNotes you will receive two voice notifications if a customer calls in.

    The initial where you hear "This call is being recorded" then an additional voice notification, "Transcript turned on".

    There really should be an option to disable the transcript turned on message as it already notified that this message is being recorded.

    Two voice notifications back to back only confuses the client calling in.

    21 votes

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  2. Ability to have the option to remove the verbal prompt or whisper when it records and transcribes the phone calls. In New York, the law does not require that both people on the call have to be aware that it is being recorded. I don't want them to hear the whisper as it might make them feel uncomfortable.

    I would also like the option to use this function on my physical desk phone, if possible.

    4 votes

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  3. The ability to turn off the in-call notification that alerts that all calls are being transcribed. Call recordings are enough.

    4 votes

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  4. Customer feedback: Have an API that sends the transcript to Salesforce. RingSense to send call transcripts to Salesforce.

    Significance: Once the call has successfully been transcripted by RingSense the entry should be sent or integrated with Salesforce.

    4 votes

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  5. Customer Feedback from a RS demo ---

    (RingSense) needs an "ask me anything" chat-like feature for post-call action items
    - ex: can ask ringsense "what closing questions could I have asked to win that deal?", "write me a follow-up email with next steps and a recap"

    3 votes

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  6. Ideally, I would like to choose between average time by minutes, or % of the call with Filler words, or number of times the filler words have been spoken.
    If I click on this number, it should offer to show spot (either in the talk track or in the transcript where and what filler words were spoken).

    1 vote

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  7. Similar to how RingSense AI for Sales has Deals (or in combination with). It would be amazing to add insights from messaging / chats into RingSense.

    If it's tied to a deal as well it could allow for everyone to be on the same page.
    On large complex projects there may be many groups working on it and side conversations. If a project manager and an implementation manager had a side conversation about progress update and timelines, in one of the groups a concern is escalating up, or a particular person is going to be out / who their backup…

    1 vote

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