768 results found
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Expanded Analytics for Unresolved Calls in AIR (AI Receptionist)
Summary
Enhance AIR Analytics to provide comprehensive visibility into Unresolved Calls, including categorization, metrics, and actionable insights across all failure types: Abandoned Calls, Dropped Calls, Lost Calls, Out-of-Scope Intent, Multilingual/Dialect Failure, and other system-level or user-level breakdowns.
Problem / Opportunity
Currently, AIR Analytics offers limited insight into why certain calls go unresolved. Without detailed categorization and metrics, users cannot accurately diagnose performance issues, optimize call flows, or understand where the AI receptionist is failing. This diminishes the ability to improve customer experience and reduces confidence in the system’s accuracy and coverage.
Proposed Solution
Introduce a dedicated Unresolved Calls Analytics Module…
3 votes -
Enable live transcription for a specific extension/number during meetings, even if they are not the host or moderator.
Current Limitation:
Non-host/non-moderator extensions cannot independently generate transcripts; only hosts or moderators can enable transcription.Suggested Improvement:
Add per-extension transcription control, allowing admins to selectively enable transcripts and manage visibility/download permissions.Benefit:
Allows targeted team members to access transcripts without hosting or moderating, improving efficiency and record-keeping.5 votes -
Assign managers to agents in bulk
We would like to have an option to assign agents to managers in bulk. Currently, we have to go to each agent and assign multiple managers manually. We would like to suggest having an option to select all managers in the list for a much quicker process.
10 votesThis feature is now available in your admin settings. You can bulk edit (upto 100 users) and assign them a specific role, manager, additional manager etc. You can find additional details in the attached gif
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Update the AI Receptionist "Call History" export to align with the account’s configured regional settings (GMT -07:00).
There is a confirmed 10-hour discrepancy between the portal and the exported reports. While the web dashboard correctly reflects the customer’s local time (MST), the exported CSV files are shifting timestamps by +10 hours.
Confirmed Details:
Customer/Site Settings: GMT -07:00
Export Behavior: Timestamps are offset by 10 hours (Confirmed by SME/SE).
Impact: This behavior makes the data unusable for daily reporting as calls are shifted into the wrong business day. SME confirmed this is currently "working as designed," so a feature update is required to allow exports to inherit local regional settings.
2 votes -
AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls Significance: To be able to notate calls on AI for these features:
AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls
Significance: To be able to notate calls on AI for these features:
- Multiple picked-up calls in one instance. (First call when second call is picked up should still be included in the AI Notes)
- Calls placed on park and picked right back up should still be included in AI Notes.
- Conference calls or calls with multiple parties should also be picked up by AI Notes.5 votes -
Make the Team Coaching insight printable or into a document I can share with other leaders of my org.
Make the Team Development Plan/Coaching insight printable or into a document I can share with other leaders of my org.
1 vote -
verification of staff online
I need better access/data capture to understand when my staff is logged in.
1 vote -
Configurable Data Retention Period for all AI tool
Allow administrators to set and manage the data retention period for all AI tools
Organizations may have different compliance or data governance policies. The ability to configure how long AI data are retained helps meet internal data lifecycle requirements or external regulatory obligations.
Set custom retention period (e.g., 30/60/90 days or custom date).
5 votes -
AI Notes in Microsoft Teams Embedded RC App
AI Notes in Microsoft Teams Embedded RC App where user can take notes during meetings or call.
6 votes -
AI receptioninst to have the ability for callback
For AI receptionists to have the ability to callback whenever the cx leave a voicemail and requests a callback, or if there is a missed call.
1 vote -
RingSense pages
"RingSense sub pages default to 10 rows. When this is changed to 50 rows, it works but is not remembered for the next view of that page. It goes back to 10."
It is suggested to implement a lock option for the pages. For instance, if an admin updates the display to 50 rows, the system should show and remember this setting of 50 rows.
4 votes -
Training and Custom Logic
There ought to be more functionality for teams to inject custom logic and training.
Examples:
- Never Say...
- Talk About...
- When asked about (enter context, keywords, just like transfer by context)... Respond with...
- Be more specific about whether employee names should be stated specifically in the call or avoided altogether
5 votes -
Score card Comment
for every questions in the "Scorecard" tab that's answerable by Yes or No should allow users(auditors) to place comments or supporting information on the particular question.
1 vote -
Call Notes / Transcriptions for a call that was picked up from a Parked Location
When a client calls in and the phone is answered by a receptionist, Parked and subsequently picked up by the legal team their are no call notes. This is a huge benefit to using this software - Call Notes. I would like to see this to be made possible in the near future.
1 vote -
Alex is not a male
Alex is not a male
1 vote -
AI Agents Retry Logic for Rule-Based Actions
We would like to request the ability to implement retry logic within AI Agent rule-based actions. Currently, when a rule fails to execute successfully (e.g., input not recognized, transfer failure, or timeout), the system does not consistently retry or provide configurable fallback handling.
This feature would allow administrators to:
Configure the number of retry attempts for each rule
Define retry conditions (e.g., no input detected, failed transfer, invalid response)
Customize retry prompts or messages
Set fallback actions after retry attempts are exhaustedAdding retry logic would improve reliability, reduce failed interactions, and enhance the overall user experience when using AI-driven…
1 vote -
AI receptionist Calendar
Enable Calendar on AI receptionist
6 votes -
AIR backup Ext
AI Receptionist: Allow call queue extension to be use as backup extension
as per Engineering Team
AIR does not support this feature for now, only user extensions can be used as backup ext.
6 votes -
Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature
My company would like to test AI but turning it on in the backend meant it was enable for all 6,000+ users by deafult. We found inconsistency when AI is turned on the backend, “AI Assistant” is ON by default but “Ask RingSense AI” is OFF by default (see attach screenshot).
As it stand if testing looks good in DEV lab tenant, we would NOT be able to have a select group of users in PROD to help us test since turning it on in the backend will enable everyone by default and trying to use your bulk update to…
21 votes -
integrating gohighlevel to ai receptionist
Please make the ai receptionist able to integrate gohighlevel crm so we can use the lead capture feature and automatically send the lead information to the gohighlevel crm and create an opportunity.
1 vote
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