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259 results found

  1. Report Summary could have sentences with links to full messages for possibility to read details.
    Problem: I see summary but how can I read details? How to find right message or place in chat history ?

    2 votes

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  2. 2 votes

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  3. Make it so Ring Sense will allow for custom scorecards to be added. Your current scorecard doesn't consider any of the regulatory compliance our firm needs in consideration for collections on behalf of original credit card issuers from the big banks.

    4 votes

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  4. Currently, the system is designed to display scorecards based on the call category.
    It would help if the system has the ability or option to show all scorecards for every call, regardless of the call category.

    2 votes

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  5. Customer wants the AI Live Transcription to have Portuguese support. Currently, Live Transcription can only transcribe English.

    1 vote

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  6. Ability to have the option to remove the verbal prompt or whisper when it records and transcribes the phone calls. In New York, the law does not require that both people on the call have to be aware that it is being recorded. I don't want them to hear the whisper as it might make them feel uncomfortable.

    I would also like the option to use this function on my physical desk phone, if possible.

    9 votes

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  7. Integrate AI-powered note-taking capabilities on the softphone, even when calls are conducted on a linked desk phone. Since desk phones can be linked with softphones, implementing AI to automatically record and summarize call notes on the softphone would enhance user productivity and ensure seamless documentation regardless of the device used for the call.

    2 votes

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  8. Requesting to be able to integrate lawmatics crm to ringsense

    2 votes

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  9. QA On Digital Interactions

    10 votes

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  10. Not looking for AI feature but want to have ability to add notes as a user from the call recording.
    -something where he can type in notes next to the call recording - not AI generated. something that can add the columns, date time, duration.
    can add columns to it manually or that he can plug in himself or edit/add the notes for the call that is already recorded.

    2 votes

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  11. This is for a 50 User Opp Champro Sports for their Field Sales and Marketing Team. They are planning a move to Oracle in early 2025 and they loved the RS4S Demo yesterday.

    2 votes

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  12. Currently, the Summary, transcripts, notes and data fetched based on the recordings are are showing a logs on the Salesforce, customer wants to also have these data posting in the Notes section of the Salesforce.

    1 vote

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  13. Toggle permissions within Call Monitoring.

    For example, I would like to allow all users to Whisper and barge on calls, but not have the ability to Silently Monitor calls. Additionally, it would be an ideal option to not allow internal calls to be silently listened to.

    As a 'barger' when taking notes the other two extensions are merged into one. Separating them would help when reviewing notes. It would also be helpful if the original caller's notes added the barger. Their notes do not appear to reflect the addition of the barger.

    Finally, when having a conference call, it does…

    1 vote

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  14. Have the ability for the Admin to generate more reports dashboard-style and be able to export it other than the utilization and the Trackers dashboard. Being able to filter through and run different reports will help us have a better understanding of the things that matter to us the most.

    10 votes

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  15. Ability to have newly added trackers to the system run against existing call recordings (as opposed to just call recordings moving forward).

    22 votes

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    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
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  16. Ability to print / report on completed evaluation forms for agents.

    3 votes

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  17. Hey All, I have a customer using RIngSense for scoring calls and they were wondering if an Admin has the ability to control their users notifications settings.

    This article was all I coudl find and through my own exploring I could not find a way for admins to adjust this for their users.

    Use case - The managers want to be able to score these calls but not have their users be aware that the calls have been scored.

    This is for Better Business Bureau who has around 100 users today but looking to expand in future.

    3 votes

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  18. Add the ability to enable/disable the AI Notes feature on transferred calls.

    1 vote

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  19. Customer is looking to be able to analyze Google Meets meetings in RingSense for Sales

    3 votes

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  20. Suggestion is to customize the duration of the calls that get pulled into RingSense.
    Ex: Pulling in calls of only 5 min or more. Alternatively, to be able to specify what calls get graded based on the duration of the call. This will help remove small/diluted calls not needing to be graded.

    21 votes

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