184 results found
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filter
Ability to filter to only inbound calls. And also only calls over a certain time threshold such as 30 or 60 seconds.
1 vote -
Service Titan CRM Integration
CRM integration with a very popular HVAC/Field Services software, Service Titan - https://www.servicetitan.com
8 votes -
Ability to create Scorecard then attach trackers
Provide the ability to use Trackers/AI to assign scorecards to interactions based on trackers being assigned to the scorecards. In other words create a scorecard, attach specific trackers. Then when trackers are found in interactions add the relevant scorecards to the interaction
7 votes -
Improve/Increase documentation
Request is for increased/improved documentation for RingCX/RS4S/RS4RCX,
6 votes -
Allow Comments and Feedback anywhere I listen to a call
Currently in both RingSense for Sales and RingSense for RingCX, the only place you can add Comments or Feedback is from the Call Details page. If playing a call from the Summary tab, would be good to expose option for additional functions (ie: Feedback) via a right-click, or adding a header bar above the Playback controls.
1 vote -
Texting
Have summaries and transcripts for texting as well
2 votes -
log transcripts read the same as calls listened
There's currently no way to track which calls i've read the transcripts on, or how many transcripts I've read. Would love to see those metrics.
1 vote -
Rotating through Filtered calls
Filtering calls by host and participant > Once you have one open, be able to click next or back to stay within those calls rather than having to refilter them.
Generic report with all interactions within that filter.
1 vote -
Admin Settings for Call Transcriptions following completed calls
Give admins the ability following a completed call to have the transcript of a completed call to be sent to the customer in different formats - pdf, or text file, or similar to voicemail, "text to voicemail." The issue is about capturing the "event" or the conversation from a "compliance" standpoint, which I suspect will be more important when RingSense for Service comes about.
6 votes -
Suggest calls to a deal
Sometimes people dial in, use a different name / email, etc when joining a meeting. Currently deal linking is tied to those contacts on opportunities.
If it could also suggest calls to link to a deal based upon title, similar participants, topics discussed, embedding scores.
Have these show up faded out in the calls, with a quick action to add or remove these from the deal. (If Calls in Deals get searches it would be awesome for these to be included). Potentially notify / ask the call host, deal owner, and / or specific users to be able to confirm…
2 votes -
Search Calls in a Deal
When reviewing a deal, I'd like to be able to search across calls in the deal for the same kind of keywords and filters. There's a real power being able to quickly search / see participants, where particular phrases and such are mentioned in the transcript across all of the calls knowing which calls and their portions I want to look at / listen to.
Similarly add deals as a filter in the calls.
2 votes -
Filter by Scorecard completed
- Add an option to filter by Scorecard completed, similar to the feedback filter.
- Ability to filter further by scorecard completed by selected manager or admin would also be helpful.
7 votes -
Show percentage of calls per agent on trackers tab heatmap
Instead of a number of calls per agent, per tracker, it would be helpful to have a percentage of calls per rep/tracker.
7 votes -
Voice prompts to direct calls, ex "Press 1 or say billing"
Create Voice prompts to direct calls
Ex An inbound caller hears the Company greeting, "Press 1 or say billing".
The callers speaks "billing".
Ai recognizes the vocal prompt and treats it as if the caller had dialed 1.
OpenPhone competitor does this.
1 vote -
My review list, configured to find a call per team member instead of just 10 generic calls.
I have a team of people with calls to review and I would like the system to give me 2 calls per agent per week to review, not just 10 calls which could all be with the same person.
1 vote -
Daily Coaching Summaries
It would be great to provide a daily summary to an agent with a cumulative set of AI feedback, composite score and ranges on sentiment, patience, engaging questions, etc.
4 votes -
Archiving System for Call Recordings to be stored
Archiving System for Call Recordings to be stored
1 vote -
7 votes
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RingSense: Allow for if/then questions on scorecards or optional questions.
For both RingSense for Sales and RingSense for RingCx.
Not every call will follow the exact same flow, thus there needs to be if/then logic that allows for additional questions IF they apply. AND/OR as a different option, it would be nice to add ‘not applicable’ as an additional response option within the "Yes/No" response type. As it stands today, the only options are yes or no.
2 votes -
Clean up and shorten the document formatting of the downloadable transcription in RingSense
Some customers are using RingSense to capture call transcriptions of calls. The RingSense transcript download file (PDF) is formatted beautifully, however it is very inefficient from a document space management standpoint. with calls between 60 and 90 minutes, call transcript downloads are close to 50-60 pages in the PDF.
4 votes
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