Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

45 results found

  1. Pre-scheduled messaging

    Allow for any direct or team message to be scheduled to send at a specific time and date.

    2 votes
    1 comment  ·  Developer Console  ·  Admin →
    How important is this to you?

  2. Ringcentral voice announcing for outbound calls!!

    Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user makes an outbound call the voice recording of the user could say, Hello, this is ______________ from XYZ company on a recorded line.... then the user would just take over the call seamlessly. Your current way of announcing causes everyone to hang up! This is super important in Florida as we are a two party consent state for call recording. This is critical, I basically won't allow outbound callers in my company to…

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  3. Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user m

    Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user makes an outbound call the voice recording of the user could say, Hello, this is ______________ from XYZ company on a recorded line.... then the user would just take over the call seamlessly. Your current way of announcing causes everyone to hang up! This is super important in Florida as we are a two party consent state for call recording. This is critical, I basically won't allow outbound callers in my company to…

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  4. Audit Trail search on how the user logged in? Was it SSO or native credentials?

    Within the Audit Trail we would like additional login information on how the user logged in. Whether it was by SSO or native credentials.

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  5. For Engage Digital - Add action to perform another check so it will not pushed to that agent who then has to transfer

    For Engage Digital Issue: email is pushed to the agent, but they can not respond as they no longer have access to the channel.

    • Add an action to perform another check so it will not be pushed to that agent, who then has to transfer
    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  6. Integrated Company Directory Should Be Automatically Synced with Deskphones's Directory

    10 votes
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  7. Project management and time tracker

    Project management- better functionality to track users tasks and workflows - look at Monday.com clickup or Trello as examples Need a time tracking feature to manage tasks of staff

    2 votes
    New  ·  1 comment  ·  Developer Console  ·  Admin →
    How important is this to you?

  8. Updating the RingCentral App of all users at once Using the auto-update MSI feature for the RingCentral Windows desktop app

    Description:

    We would like to request a feature enhancement for the RingCentral Desktop App MSI installation process.
    Currently, IT administrators must manage updates on a per-user basis, which is time-consuming and inefficient in a server or multi-user environment.

    Requested Feature:
    Enable a centralized auto-update mechanism that allows IT to push updates across all users from the server, without requiring manual intervention for each user individually.

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  9. Add, remove, or cancel services without needing to talk to Retention

    Customers should be able to add, remove, or cancel service completely without needing to call "Retention". I understand that security is a concern but if you are validating admins that login then allow them to make changes without having to jump through hoops or dark patterns to make changes.

    2 votes
    New  ·  1 comment  ·  Developer Console  ·  Admin →
    How important is this to you?

  10. Show HUD subtab after call ends

    I have the HUD subtab when I'm in the Phone tab of the RC app. Previously, before an update a few months ago, the RC app would remember the last selected subtab after a call ended, which was almost always HUD. Now, it always returns me to the Keypad subtab after a call.

    2 votes
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  11. Upload bulk Contacts on RC Admin Portal

    Upload bulk contacts on RC admin portal with less restrictions or offer more flexibility on the requirements. Allow special characters such as parenthesis or dashes to avoid tedious modifications on the file.
    Additionally, please improve the upload time as well

    2 votes
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  12. Task Tab on the Desktop App -

    I would like to see my tasks on the sidebar like I can see my text messages.
    Now, I must remember that I assigned a task, so go to the individual name and click tasks.
    It is very labor-intensive

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  13. Yardi CRM

    We are implementing Yardi CRM IQ and they are having issues with call routing. Here is the note from Yardi support. "When we call any third-party number, we need a response of 180Ring, indicating the phone is in fact waiting for someone to answer. Instead, with Ring Central, they provide us a SIP response of 200 OK, which means the call has been answered even when it really hasn't been. That is why we can't pull the call back to any secondary route and all calls will show as call instead of voicemail. Because of that there is nothing we…

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  14. Ability to generate reports to show purchased calling credit charges for the entire year

    • can i get a report of call credits being used
    • can i get logs going back 12 months with the calling credit used
    • looking for total usage that takes up the call credits
    • essentially when we are invoiced for another call credit package at $20 we need to know what sites used the credits to bill them accordingly
    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  15. No pop-up recommendation to send an invite to download and use RingCentral to Contacts that are non-RingCentral users

    When RingCentral App detects that a Contact is not using RingCentral App, the customer doesn't want any pop-up recommendation to send an invite to the Contact to download and use RingCentral.

    6 votes
    1 comment  ·  Developer Console  ·  Admin →
    How important is this to you?

  16. Face ID instead of Passcode on InTune RC app

    So that I don’t have to enter my passcode every time I open the app, it would be nicer if it could do Face ID like other apps on iOS..

    2 votes
    New  ·  1 comment  ·  Developer Console  ·  Admin →
    How important is this to you?

  17. the issue with the attachments of the failed faxes (they can't be retrieved)

    the issue with the attachments of the failed faxes (they can't be retrieved)

    1 vote
    New  ·  1 comment  ·  Developer Console  ·  Admin →
    How important is this to you?

  18. disable glip

    I wanted to propose a feature enhancement for the RingCentral Apps. It would be beneficial if we could have an option in the Admin Portal to enable or disable the Glip messaging feature. This control could be restricted to Super Admins, ensuring that access to toggle this feature on or off is limited to those with the highest privileges.

    I believe this addition would provide greater flexibility and control over messaging capabilities within our organization.

    2 votes
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  19. Remove Log-in Limit for RingCentral Phone app

    Customer has done de-authorizing their phone app multiple times and when they are logging in to the same device, it is giving them 'Limit Reached'. They wanted to have this removed as for the limit so they can use the phone app without any issues.

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  20. Pilot users

    5 users to receive the newest update first before it goes to each and everyone on his office, so just incase theres a problem on that update, the pilot team will experience it first and not everybody

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?
← Previous 1 3
  • Don't see your idea?