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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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  1. Most, if not all Communications systems have the ability to set a zero destination for physical phones. This is a critical need in the Hospitality, Healthcare, and SLED space. Example: A guest is in their hotel room and would like to speak to the front desk. Invariably, zero is pushed, It is engrained behavior. Hospital Rooms have the same need.In SLED, many common area phones provide the same function. Dial zero for assistance or information.Our inability to perform this basic task is causing our team(s) to have to sell around and/or creatively solve for this need.

    10 votes

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  2. ...for the purpose of sending inbound PSTN calls to the 3rd Party CC/IVR and receiving Agent leg calls to RC user devices. Basically mirroring our own integration with NiC/InContact with vendors like, Five9, Enghouse, Genesys, Amelia...etc. Currently, CENG fields these requests and builds these connections per customer which ties up CENG,Ops and Engineering resources for each deployment. Product,Engineering and Ops have already setup similar connections with Five9s with plans for others like Enghouse, Genesys and Avaya but these are being setup for one direction/traffic type only....Agent Leg to RC users. The concern for providing "inbound PSTN to 3rd party CC/IVR"…

    6 votes

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  3. When RingCentral App detects that a Contact is not using RingCentral App, the customer doesn't want any pop-up recommendation to send an invite to the Contact to download and use RingCentral.

    5 votes

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  4. It would be great if we had an option to use RingCentral Central for Hubspot, just like with Salesforce. https://www.ringcentral.com/apps/office-at-hand/ringcentral-webinar-for-salesforce

    4 votes

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  5. Currently, it only shows the caller's name and number for incoming calls on RingCentral for Hubspot or any integrated applications.

    It would be great if we have an option to also display the dialed number/callee number if there's an incoming call to determine which phone number the customer is trying to reach if they have multiple numbers in the account.

    4 votes

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  6. Hello,

    As of the moment based on the test we did - T54W with an expansion module is not compatible with Shared Lines.

    The phone of the customer has an expansion module they would like to request to also add Yealink T54W with expansion as a compatible phone for shared lines

    3 votes

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  7. The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.

    Currently, we don't have the ability to configure or modify the dashboards and results.

    It would be great if we have an option to edit it to include or remove results from the reports dashboard.

    2 votes

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  8. Currently, the screen pop settings in RingCentral for Salesforce in lightning mode has the same behavior (Existing browser window).

    It would be great if had an option for 'New browser window or tab' to work on Lightning mode.

    This way, the screen pop will appear on a new window or tab whenever there's an incoming call.

    2 votes

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  9. It would be great if we had the option to send mass text in RC for Salesforce integration

    Currently, we only have https://www.ringcentral.com/apps/high-volume-sms for high-volume SMS

    2 votes

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  10. Currently, Salesforce creates multiple tasks if the call is from a call queue. It would be great if we had the option to filter those calls and only create a task for the answered calls. This way, it will be easier to understand the created tasks.

    2 votes

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  11. Currently, we can only use the 'Picklist' data type when creating tasks or dispositions when logging a call.

    It would be great if we also had the option to use the 'Picklist (Multi-select)' data type just like with other carriers such as Tenfold.

    2 votes

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  12. The EA is a telephony-focused app that uses our platform presence status. However, the RingCentral App has another messaging focused status that is also being used. This extra status used in RingCentral app causes the 2 HUD displays to show different results.

    Presence statuses in RC: https://developers.ringcentral.com/api-reference/Presence/readUserPresenceStatus

    The usage of this presence status in different apps may vary.

    It would be great if the status in RingCentral and MS Teams Embedded App is synced or unified which is the main purpose of the Presence sync feature.

    2 votes

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  13. It would be great if we had the option to increase the size of the CTI dialer using RingCentral for Salesforce. This way, we will be able to complete the notes while logging the call without scrolling up or down.

    It's very convenient if we can increase at least the height of the dialer.

    2 votes

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  14. The customer is attempting to integrate LeadSquared with RingCentral, but it appears that they need to contact the developer to set it up, as indicated on the App Gallery's "contact us" section. Is it possible to add a setup option for integrating LeadSquared with RingCentral on the App Gallery?

    1 vote

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  15. It would be great if we had the option to use RingCentral's conference feature in MS Teams (Conference, participant, and access codes)

    Currently, we only support Phone, SMS, and Fax in MS Teams Embedded App.

    1 vote

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  16. Add Specific Paging Groups as a button. Configure a button to page a specific paging group created in Ring Central Admin portal.

    1 vote

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  17. Create a button in both the PC app and mobile phone app to easily flip calls between devices that are both signed into the same Ringcentral account

    1 vote

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  18. Admins should have capability to make default company settings in Glip such as turn off all sound, email, direct message notifications, etc.

    1 vote

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  19. As your platform is used in many different countries would it be possible to have an option to change the date from month/day/year to day/month/year. When pulling off reports from the portal this makes things confusing and takes additional time to correct and sort the date

    1 vote

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  20. Have the option on the hold music to inform customer about their queue number while on hold

    1 vote

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