293 results found
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Need APIs to expose license usage details for BI reporting
Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that can be downloaded from Live Report Analytics.APIs are needed to create an automated extract to feed an executive BI dashboard
34 votes -
Read all text throughout Agency.
We as a agency should be able to read all text response from client. Zipwhip allows every producer to read the agency text messages. If a producer is not at work, all of the producers should be able to access the text and respond to a client. This should be a added feature to RC. if Zipwhip can do it, you should be able to as well.
1 vote -
WFM My Zone Intergation with Outlook calendar
Agents/Supervisors should be able to update their outlook calendar and that then be updated in their my zone schedules (and vice versa)
2 votes -
Incorporate call in queues with caller ID on Ringcentral app
We work with the city and help to rep to know to get important calls from Dallas PD for emergency response.
1 vote -
Add Outbound call state in the Telephony.Status object
It's come to our attention that users of our application start ringing when they make an outbound call, so we would appreciate a fix in some way.Currently these states are supported in the users telephony status object: NoCall, Ringing, CallConnected, OnHold, ParkedCallUnfortunately we have no way to see if the user made an outbound call or is receiving an inbound call since both states use the Ringing value. Another solution would be to only switch the outbound calling user to CallConnected when the recipient answers the call, skipping the Ringing state during outbound calling, but allow the recipient to still…
1 vote -
A Site's Custom Answering Rule should have the option to route calls to an External Number
Site has External Afterhours answering service. During Holidays calls to the site need to route externally but there is no option to route calls to an external number. Currently, to do so a User needs to be added to route the call.
10 votes -
Add field to ticket/portal showing current level of Escalation.
Tracking Ticket Progress and Status to keep customer satisfaction.
1 vote -
Create a custom answering rule on Mobile APP
Users should be able to create a custom rule on the mobile up for holidays to forward to a voicemail.
1 vote -
Lightspeed webstore integration to Ring Central
https://www.lightspeedhq.com/thank-you/?id=1e899d05Looking to see how to add Lightspeed store as a part integrating SMS, Email.
2 votes -
RC integrate with IVR (Integrated Voice Response) systems for Pharmacy’s?
My current customer is looking to integrate their phone solution with voice response. The need is for questionnaires and prescription refill.
3 votes -
Realtime dashboard IVR widget
For the IVR widget we can see live calls being in the dashboard but we can not click into the IVR to see the UII and the routing it takes. I think it would be beneficial to see the routing of a call in the IVR widget like how you can see on the other widgets. This way we can see if a call comes in where the call routed to and see where the calls get stuck at and possibly add in at which node.
6 votes -
API token expiration and or failing
Idea: We can get an email or some kind of an alert like 10 days before an API token becomes expired so productivity in calls just dont stop suddenly. I think Cx could benefit from this because it could impact the IVRs and the APIs they have in the nodes. So an alert system or an email stating that the authentication is about to expire is a benefit instead of it stopping productivity grabbing debug logs reading the errors and spending time generating a new token Cx can do it when there call centers are off work.
4 votes -
Have the possibility to integrate RingCentral with a new recruitment software: "iCIMS".
One of our customers with an MRR of 12,229.86 USD would like to have the possibility to integrate RingCentral with a new recruitment software: "iCIMS".
2 votes -
API for managing cost center in RC
API to manage cost center in Ring central.
6 votes -
have the capability of choosing less Play announcement for IVR
We would like to have the capability of choosing the set-up best for our company needs. At this moment, the only option we have for If caller enters no action after the prompt played 3 times is predefined by RC system. I would like to have the capability to select how many announcement to have before it chooses the next behavior.
8 votes -
RingCentral App for desktop will not show contacts in Manually Created Outlook 365 Contact Folders by Users
I have several users who organize their Outlook Contacts by creating additional folders in Outlook. When contacts are added to these folders, they do not show up in the RingCentral App (desktop version). They do show up in the RingCentral mobile app however. Thus, they are hitting the RingCentral system, but the RingCentral desktop app will not show them.Would like this feature added to the RingCentral App for desktop.
11 votes -
Report for active users in Contact Center
It would be extremely useful to have a report in CC where we can export a list of active users, being able to choose a date range.
1 vote -
prerecorded message that can kick at the middle of a call via triggering it through the dial pad.
When talking to customers we now have to read a disclosure EVRY time we talk to someone about a plan. Instead of us reading, I would like to click a number on our dial pad and play the recording so the client can hear it
1 vote -
Option to activate the text tool when the user is set up a new line.
It would be useful if you give the option to activate the text tool when the line is being activated, so the user who wants to use this tool can use it as soon as the line is activated, and thus avoid the user having to contact support to activate this function, as sometimes the cases cannot be easily opened to contact support because the page does not work and when trying to call sometimes there are no agents available, personally, I contacted support many times to get activated the text function and sometimes that takes days, and it's time…
1 vote -
Need help with integration with SHAPE CRM
Need help integrating RC with my CRM SHAPE
1 vote
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