292 results found
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Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC) cool tricks or tips should be sent out everyday t...
...o help keep users engaged, uptodate and able to use the platform in more helpful ways. People love learning new things but people LOVE showing off the new things they have learned (bragging rights haha)The how to videos are great but a daily reminder or pop up will help keep all this amazing information locked in and relevant.. Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC)
Like cool tricks or tips should be sent out everyday to help keep users engaged, uptodate and able to use the platform in more helpful ways.
People love…
2 votes -
Migrate Call Queue to MS Teams PBX
RingCentral to forward calls via call2teams or native direct dial for PBX. We want the ability to receive the phone call to our MS Teams platform queue just like the users that are migrated to RingCentral with Teams PBX
1 vote -
Dual Channel Recording in MVP, UK
I am writing to request the implementation of a feature that enhances the call recording capabilities of RingCentral.I recently came across a feature called "The Power of Stereo (vs. Mono) Call Recording" on OrecX.com, and I believe incorporating a similar functionality into RingCentral would greatly benefit our users.The stereo call recording feature provides enhanced audio quality and clarity by capturing audio separately for both the caller and the receiver. This can be particularly useful for improving the accuracy of transcriptions, ensuring better comprehension during playback, and overall enhancing the user experience.I envision this feature being valuable for our users who…
3 votes -
Route inbound calls if code is input (from Salesforce) / Inbound Caller Authentication
Hi there. We have a use case where we want the ability for customers to inbound call but only get through to an agent if a code has been input. For example we only want calls to be routed to someone if they have paid for a service and that payment number is input via the dialpad. We need a way to confirm payment is made and was thinking a way would be to read from our CRM (Salesforce) record field. I am not sure if RingCentral caters to that use case but what would be an option to ensure…
3 votes -
Reducing Toll-Free SMS Validation Time
Request Overview:We kindly request a reduction in the validation time for Toll-Free SMS verification. Currently, the process takes up to 30 days, which we believe is a longer duration than necessary. This extended timeframe may impact user experience and hinder the swift onboarding of new users or services.Detailed Description:Current Situation:The current Toll-Free SMS validation process takes up to 30 days to complete. This validation period poses challenges for our users, delaying the activation of services and hindering the overall user experience.Proposed Change:We propose a significant reduction in the Toll-Free SMS validation time to improve user satisfaction and streamline the onboarding…
3 votes -
Users should have more than two concurrent lines
Users should have more than two concurrent lines. Currently they have only two lines available to receive two concurrent lines/calls. But the third caller cannot call. With Mitel system we used to have 6 lines available.
2 votes -
Preset phone numbers for transferring purposes
Presetting phone numbers when in the transfer window. Allowing them to be labeled by the organization/company for ease of transfer. Preventing user from transferring a call to the wrong phone number. Drop down menu, listing the labeled phone numbers before hitting "transfer now"
1 vote -
Add originating caller/leg to call log response for warm transfers
Currently, we have an integration that works as follows:Customers (insurance agents) connect their RC account to our CRMWe set up a webhook to get updates whenever a call is Answered or DisconnectedWhen an "Answered" webhook is received for an inbound call, we attempt to find the record in our CRM that matches the phone numberIf available, we can then give our user the option to navigate directly to that recordWe have some customers that have this arrangement:End consumers (insurance buyers) originally call in to a Call CenterIf needed, the call center will transfer that call to our customer (insurance agent)When…
1 vote -
Disable Outlook Contacts From the RingCentral for Microsoft Teams
Option to disable the Outlook Contacts from the RingCentral for Microsoft Teams.
4 votes -
A feature that shows which party disconnected the call.
A report or a feature from Analytics or from the Portal that would show which party disconnected the call: was it the caller or the called party. This would help us in monitoring the calls.
11 votes -
Can Ringcentral integrate a process where the system will also be able to send email notification from the IVR when the call is missed e...
...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks
7 votes -
WINGET exe version
We've been evaluating installations with Winget. In your winget repository https://winget.run/pkg/RingCentral/RingCentral the version is .msi version. We would like to have .exe version as we use that for installs and it allows for updates.
1 vote -
Acturis Integration
cx wants to use the ACTURIS APP to be integrated in BT CLOUD WORK, this app is not supported in BT yet.
1 vote -
Directly dialing a phone number link.
When someone sends a phone with a hyperlink, I want to be able to have the option to dial it right away.
1 vote -
automatically assign a caller ID similar to the number you are calling
Hi there,as I have to call on a regular basis different countries and have also different caller IDs I am wondering if there could be a setting or configuration that automatically assigns one of my caller IDs similar to the number I am calling.This is because when calling to the UK with a German number or vice versa calls not get picked up.This would be very helpful and timesaving. Thanks in advance.
2 votes -
option to store specific data only via archiver
Cx is requesting to store only specific data via archiver to avoid using too much storage on their external cloud drie.
1 vote -
Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory
There have been several cases that have cropped up for this issue over the years. This does not seem to be a bug since the user management is inteded to be done on the active directory side though, if we allow an admin to disable the user on the service web portal and this prevents the user from being deleted on the RC side when it has been removed on the AD side that seems to be an issue.The customers believe this should not happen. I can see if we disallow the users on service web from being disabled as…
9 votes -
Performance reports analytics API needed! OR update to call log API endpoint!
So you're a manager and want to gamify and coach your reps who use RingCentral as their main dialer. You want an appropriate breakdown of call analytics and export/sync/integrate that data with a sales coaching and gamification platform (external to Ring Central). You currently have 2 options. You can use the Call aggregation data (Line Of Business Analytics) endpoint OR the List Company Call Records (Call log) endpoint. In ring central you have multiple ways of looking at call data. You can view call log reports, performance reports, and business analytics. The problem that arises is when wanting to integrate…
1 vote -
To removed Debt relief offers from Prohibited campaigns
To removed Debt relief offers from Prohibited campaigns
4 votes -
Extention on phone
Is it possible to have the phone display the extention on the phone and remove one of the name lines on the display
2 votes
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