292 results found
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When receiving the call there is no sound for that, please try to improve it.
When receiving the call there is no sound for that, please try to improve it.
2 votes -
Prevent users from downloading marketplace apps
The "add bots" permission only prevents users from downloading and installing certain type of marketplace apps.
A permission to prevent users from downloading ALL types of marketplace apps would be highly appreciated.
Also, having an option to block app install but manage approval and installation by Super Damins would be very useful.3 votes -
Add Additional Time Blocks in Custom Rule
Since the change to the Service Web UI, I noticed that we have broken custom rules due to the added limitations put in for the days.
Currently our on call rule shows as follows:
Mon, Tue, Wed, Thu 04:30 PM - 08:00 AM
Fri 04:30 PM - 12:00 AM
Sun, Sat all dayYou will notice that Monday at 0000h (Midnight) to 0800 is missing.
However according to the interface, we are unable to add any additional time blocks without adding a completely new custom rule. - In this idea, customer can create multiple custom rule in a day in…3 votes -
MULTIPLE VULNERABILITIES IN 7-ZIP - OLD VERSION
module that can be exploited by hackers that exposes every user to a security risk because you have an old module of seven zip in your software
1 vote -
VRCPA RingCentral® Page Adapter
Reset paging device and configure it as a phone device.
1 vote -
Allow to switch to the old interface
Allow Admins to switch between the new and old interface.
14 votes -
call will be routed directly to vm while the team status is away
The normal behavior for MS Teams is, if the status is away, call rings and then goes to voicemail. For this feature, callers will hear a voicemail message immediately if the user's status is away.
1 vote -
Previous App Version
Please consider having an option to not update the app itself, specifically for the user interface. We had a hard time using the newly updated app. Some people are still comfortable with the preview of the previous version. Hoping to consider it
0 votes -
Super admin able to get an access to all cases created on the account not just the user who created it.
Super admin able to get an access to all cases created on the account not just the user who created it.
3 votes -
Opt in Opt out function for Salesforce SMS
Is RingCentral can offer the automated Opt Out function?
1 vote -
Allow directory sync API for RC Contact Center to sync custom fields/directory names.
In Quebec, Canada there is a law referred to as 'French First' - this means Quebec-based businesses are required to use French whenever and wherever possible, before English. The RC → Contact Center Corporate Directory sync enforces a 'Corporate Directory' in English to be present. If the API does not find this directory, it will create it. For our customers in Quebec, this creates a problem where they will rename the directory to the French "Repertoire d'entreprise" but will not sync, and a new English 'Corporate Directory' is created nightly, with updated/synced contacts.The sync API does not allow for custom…
4 votes -
Increase data coverage in Kibana
A feature in which the Kibana tool can gather call disconnect initiator logs for more than 7 days
1 vote -
Archive call recording real time
Customer verbatim : We have purchased an Ultra account and have configured our SFTP accountin your app for syncing recorded data to our server. However, we havenoticed a delay in data availability after recording. We requirereal-time recording on our server, meaning that the data should be available immediately after the call ends on our SFTP or VSFTP server.
3 votes -
Integrate WhatsApp to MVP plans
It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.
16 votes -
Write Back Phone Number for Microsoft Entra SCIM Provisioning
I am not sure if this is a limitation of Microsoft's or RingCentral's or if this was just an oversight when the SCIM provisioning integration was built in Entra (formerly Azure AD). However, it would be nice if automatic provisioning could read the phone number assigned to a user in RingCentral and set the user's phone number in Entra.
3 votes -
Calling all Phone Numbers at Once for Emergency Purposes
We’re looking to see if RingCentral would facilitate an emergency communication by having the ability to call everyone simultaneously within our system.
3 votes -
Open Analytics to own company google spreadysheet after downloading the call logs.
Open Analytics to own company google spreadsheet after downloading the call logs instead of copying them manually from downloaded analytics to their own spreadsheet.
2 votes -
Customer wanted that when YARDI system calls the RC number and call is forwarded to the YARDI number if no one picks up from the RC forw...
...arding devices, the call session will just be the same and will not create another call flow. Customer wanted that when YARDI system calls the RC number and call is forwarded to the YARDI number if no one picks up from the RC forwarding devices, the call session will just be the same and will not create another call flowCalling Party: YARDIReceiving Party: RingCentralCall Flow:Yarding calls RC line > Call connects to RC then forward the calls to the regular forwarding set up of the user extension > Missed call will forward the call to an external number which is…
1 vote -
Custom Admin Role with view only permission
Customer is looking for a custom admin role to have a view only permission specifically for the "User Tab".
3 votes -
Ability to support cross instance federation. Across different brands / database regions (Gamma vs. Epsilon etc.)
Ability to support cross-instance federation. Across different brands/database regions (Gamma vs. Epsilon etc.)
1 vote
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