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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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201 results found

  1. Let say someone calls in to ext 101 and after few rings it goes to ext 102. If 102 did not answer the call from 101, it will go to ext 103, the customer wants to see on the salesforce that the call was originally from ext 101.

    1 vote
    How important is this to you?
  2. A way to link/configure RC for SF, instead of generating a task, it will automatically create or trigger a case.

    4 votes
    How important is this to you?
  3. An immediate great potential with RingEX to pass SmartNotes right into the SF record. Large customer has an immediate need for this and there is broader demand.

    1 vote
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  4. The calling mode in Salesforce, and majority of our supported apps only usually allow to them to select either 'RingCentral App, RingCentral Phone, Browser, and RingOut'.

    The RingOut is usually a workaround, however, is depends strictly on the user's call handling settings which may cause their app to ring. If we could have the option to select Deskphone wherein they won't be interrupted by their RingCentral app it would benefit a lot of users especially people who use CRMs for Sales are accustomed to using their deskphone.

    1 vote
    How important is this to you?
  5. Having the feature to update a setting that will apply to all users in RingCentral for Salesforce or any integrated application via Admin access would be helpful.

    As an example, if an Admin wants their users to call from the RingCentral Phone or Browser, the Admin can just easily change the settings which will apply to all users.

    1 vote
    How important is this to you?
  6. Entities that also contains a contact field, and the contact/s that matches the phone number is listed in that field. These entities are considered as associated with the contact/s that's calling or being called. Currently, I believe this is limited to: Accounts, Cases, and Opportunities.

    1 vote
    How important is this to you?
  7. Unable to find the related accounts to the Event Type and Work Order field created by customer. As per Engineers, the customer needs to open the task object in SF to manually edit the Work Order field in SF's own UI.

    1 vote
    How important is this to you?
  8. Click to Dial functionality when a custom tab is open.

    Current behavior is when you Click to Dial a phone number under Custom tab, you'll be directed to Accounts.

    It would be very helpful if this feature is available.

    1 vote
    How important is this to you?
  9. Under the Selections of objects to display under the Softphone layout, it will be great be if have a particular order on how we select it. Ext: 1. Matters2. Intake3. AccountThis way can give a specific object as primary or secondary to relate a call to.

    1 vote
    How important is this to you?
  10. Is RingCentral can offer the automated Opt Out function?

    1 vote
    How important is this to you?
  11. Like with other CRM, that can determine if the caller/contact is already handled by another person. It will prevent confusion on the customer's and Rep's end. It would prevent their clients from getting confused about who they need to talk to.

    1 vote
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  12. The request is for BYOT to provide Dynamic Voice Routing w/in SFDC.

    2 votes
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  13. We noticed that RC was not logging all calls. Only direct lines. We need to be able to automatically record all activty in Salesforce. Support said this is a known issue. Any progress as to when this will have a fix?

    1 vote
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  14. Picklist shows the excluded options for logging the calls on the Outcome field in RC for Salesforce

    1 vote
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  15. This would be very use for anyone that is calling a specific person from their contacts that requires an extension. Old phone system we used had this feature with their Salesforce add-in. Example: 111-222-3333,1234This would dial the main number and after a brief pause the extension.

    1 vote
    How important is this to you?
  16. We need our Salesforce to receive text messages rather than the RC application, is it possible for that

    1 vote
    How important is this to you?
  17. The ask is to set the default value for "Related To" items in Salesforce. For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is stored.

    1 vote
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  18. The ability to see how long know how long a call has been monitored for to determine the productivity of quality auditors. In Reports/Analytics, it should also be available for Salesforce Task Object

    1 vote
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  19. Calls are being logged to Salesforce when users use the CTI dialer to make and receive calls. However, there are RingCentral users who does not have a Salesforce login to use the CTI dialer and their calls will only sync to RingCentral.Having all calls register to Salesforce (regardless if the user does not have a Salesforce login) would be helpful for data collection.

    3 votes
    How important is this to you?
  20. Not all users know they already have the Plugin and they tend to install it again and it goes nowhere as they are not allowed to install apps and IT has already done it using silent install. If they could at least just see that they only need to launch the plugin, it will prevent confusion to the users.

    1 vote
    How important is this to you?
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