This is important so that agents can monitor the queues and see how many calls are in there

This is an important feature since Agents are in usually part of multiple call queues and sometimes only need to handle certain queues and not all.

This was in the RC Desktop app as a native feature and should also be a native feature in the RC for SalesForce integration otherwise Agents will have to logged out each time when they simply want to take a break from answering queue calls.

this is required

This is an important feature since Agents are in usually part of multiple call queues and sometimes only need to handle certain queues and not all.

Allow users to select which queues they accept calls from directly from the RingCentral For Salesforce integration app

This was in the RC Desktop app as a native feature and should also be a native feature in the RC for SalesForce integration otherwise Agents will have to logged out each time when they simply want to take a break from answering queue calls.

this is required.

Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce – RingCentral Ideas
Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce – RingCentral Ideas
Park Call Key Option for RingCentral for Salesforce – RingCentral Ideas