208 results found
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Salesforce for UC App - Pop-Up not to show as on a call when number is forwarded
Customer has their direct RingEX DID forwarded to their NICE Contact Center. When they get a call, it shows as them "On A Call" within the Salesforce For UC App.
Eventually the call comes back to them (based on the CC routing) and they cannot pick up the call via the SF App, only the RC App.
1 vote -
Salesforce Contact Page view
I have a salesforce implementation partner who needs clarification on RC capabilities to push SMS and calls from several different RC lines into 1 contact page view to have a complete end to end record of contact's interactions with the business.
1 vote -
custom name salesforce
Allow custom names for different numbers on user
1 vote -
Salesforce Reports
Ability to customize performance reports to mirror the information on the Salesforce ativity
1 vote -
The ability for Ringcentral integrated with Salesforce to default the opening in the text screen since currently it opens o the phone call s
The ability for Ringcentral integrated with Salesforce to default the opening in the text screen since currently it opens to the phone call screen.
1 vote -
Salesforce logs
Ability to hide the logs to the leads activities
1 vote -
Allow customers to add template to Salesforce and Google widgets.
Adding Templates to Salesforce and Google widgets
1 vote -
Salesforce log customiza
Ability to add a customization field on Salesforce
Picklist value will not work for them beacuse they have a thousands of information that they use in Salesforce for a long time and picklist value will not work for them they need an option to have a look up value.1 vote -
Rc for Salesforce
We also need the ability to be able to tag Salesforce data (users, job orders, job applicants etc.) within RingCentral.
1 vote -
Voicemail link in Salesforce
It would be great if VM links are also visible in Salesforce just like inbound and outbound call recording
1 vote -
salesforce
Matched Account and contact for inbound calls are not getting populated while creating New Case from RC for Salesforce.
1 vote -
Salesforce VM
Have the ability to associate voicemail to contacts or acitivity record
1 vote -
Salesforce related to option
Have an ability to remove the option fo new lead , new ooportunites under related to
1 vote -
Call Queue toggle in Salesforce CTI
It would be great to have a tall queue toggle at the upper part of the CTI where you can easily enable and disable
1 vote -
Salesforce CTI pop
Customer wants to disable/ auto hide CTI pop when call ends using the classic view of Salesforce.
1 vote -
Create/ inject data directly into Salesforce as the call is happening.
Create/ inject data directly into Salesforce as the call is happening. Automatically create a lead if no match found.
Reason: this allow us to be sure that no call or lead are missed and it make sure out team reach back to the lead in the even that they handles more than 10 calls at a time
1 vote -
RC for Salesforce - Call Logs / Activities features
*to add notes and disposition when a call is initiated in RC App.
*transcribe all calls in Salesforce
*is it possible to add call disposition to appear in Activity - Task field1 vote -
RC for Salesforce - Call Routing integrations
Let say someone calls in to ext 101 and after few rings it goes to ext 102. If 102 did not answer the call from 101, it will go to ext 103, the customer wants to see on the salesforce that the call was originally from ext 101.
1 vote -
salesforce
An immediate great potential with RingEX to pass SmartNotes right into the SF record. Large customer has an immediate need for this and there is broader demand.
1 vote -
Click-to-dial via Salesforce to connect via their deskphone
The calling mode in Salesforce, and majority of our supported apps only usually allow to them to select either 'RingCentral App, RingCentral Phone, Browser, and RingOut'.
The RingOut is usually a workaround, however, is depends strictly on the user's call handling settings which may cause their app to ring. If we could have the option to select Deskphone wherein they won't be interrupted by their RingCentral app it would benefit a lot of users especially people who use CRMs for Sales are accustomed to using their deskphone.
1 vote
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