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115 results found

  1. Teams integration-Incoming calls Notifications will be send in the group chat we created in Teams.

    Customer wants to receive notifications in all the incoming calls in the main company number, he wants to send all notifications to the teams group chat that they have.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  2. Add an unread Inbox notification counter to the MS Teams Embedded Dialer main icon in Teams

    Use Case: Employees use MS Teams as their primary collaboration and video conference tool. RingCentral is the phone, SMS, and fax service provider. Employees rely on RingCentral's MS Teams Embedded Dialer.Problem: Employees don't have a way to quickly determine how many unread messages they have by looking that the RingCentral icon in Team. If they a user walked away from their desks for a few minutes, they may have missed a critical SMS, voicemail, or fax that needs to be responded to urgently.Feature request: Add an unread message counter to the main icon of our MS Teams Embedded Dialer. This…

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  3. Meetings on MS Teams

    have a dial-in number provided when we create new meetings in teams.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  4. MS Teams embeddable app to choose default tab

    Every time I click on the RingCentral integration in Teams it defaults to the Phone tab.In Settings, I can see you can change the tab order. I did this and put HUD first, however, it still defaults to loading the Phone tab whenever I click into RingCentral.It would be nice to be able to set the default tab (unless of course there is good reason for Phone loading) as I'm more interested in seeing the presence than the dialer and call history.

    3 votes
    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  5. Choose default Tab in Teams 2.0 Integration

    I'm using the Beta Teams 2.0 integration. For the most part I think it's great, however whenever you click into the RingCentral area it always loads one the Phone tab which shows calls history and the dialler. For us that's not much use and everyone here would much prefer the HUD tab to be the default. If in the Settings area you could select your preferred default tab, that would be much better.

    5 votes
    Under Review  ·  2 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  6. To enable Blocking of Calls to MS Team directly

    To enable Blocking of Calls to MS Team directly without the need of Users to access RingCentral App or Service Web. Hoping that this feature will be added on Microsoft Team 2.0 Release.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  7. integrate the RingCentral Messages chat feature into MS Teams

    We have some who use Teams and we see we can integrate calling but we would like to have all chat messages sent through RingCentral to show up in Teams like the calls do. Is this possible?

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  8. Teams 2.0 dialler option for CRM integrations

    Ability to use the Teams 2.0 dialler with any of the Chrome extension based integrations for CRM's

    5 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  9. Embedded Dialer for MS Teams: Add Call Queue Manager/Live Reports visibility

    The request is to add a "Call Queue Management" tab to the Teams Embedded Dialer experience that shows all the queues and subsequent agents. Additionally, give that same tab a view into Live Reports and allow the queue manager to select a dashboard that they have permission to use. This will give managers a quick way to look at what Call Queue agents are available, see a Live Reports Dashboard with Queue Stats, and make adjustments to Call Queue agent availability as needed within the Teams Embedded Dialer integration.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  10. MS Teams embedded app to include chat and video

    Some customers would like to use MS Teams RC embedded app within teams but continue to be able to utilize RC chat and video.

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  11. Save Voicemails in MS Teams when using Bridge Operator Console for RingCentral.

    The Users are using Bridge Operator Console for RingCentral to make/receive and transferring calls. When we transfer calls to another user through Bridge, the voicemails are being saved in the RC app. We would like that to be saved in MS Teams instead.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  12. Show Microsoft Teams AD information for caller instead of extension only

    We have a group within Ring Central, when internal calls from Microsoft Teams other people and services come through they are showing the extension number, rather than showing the Microsoft Teams information of users or service.We do not use extension numbers, as we use Microsoft Teams as our interface for calling which provides all the information in Active Directory, (name, site, full number). When this is displayed it does not mean anything to the person answering the call, so when answering the phone we have no idea who is calling to start with which is hindering our customer services through…

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  13. Sync TELUS Business Connect voicemail to MS teams

    Requesting feature to sync TELUS Business Connect voicemail to MS teams , so that if the call is missed and goes to voicemail, there is a way to see or play it back within Teams.

    1 vote
    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  14. MS Teams RC "Embedded Dialer" Application: C2D open RC for 0365 (browser app)

    Having a second UCAAS app to make voice calls can be confusing.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  15. MS Teams RC "Embedded Dialer:" Remove secondary dialer for DR users

    Having two dialers w/in MS Teams is confusing and removing the secondary dialer for Direct Routing users would be helpful.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  16. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

    MS Teams RC "Embedded Dialer" Application: Change Call Queue status - log in/out

    25 votes
    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  17. MS Teams RC "Embedded Dialer" Application: Coaching/Call Monitoring functionality

    Request is to improve the MS Teams RC "Embedded Dialer" Application by adding functionality such as Coaching functionality/Call monitoring functionality.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  18. Retain CLID when using Direct Routing with Microsoft teams

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  19. Synchronise Teams Status with ACO Status

    Significant time wasted putting calls through to people that are on Teams calls or meetings. Not a great service to our clients keeping them on hold whilst the call rings out

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  20. MS Teams integration cannot search keywords in SMS & phone directory excludes phone numbers

    As of 6/14/22, my entire company has abandoned the MS Teams and RingCentral integration for the Ring Central Desktop App because (1) we cannot search for keywords in SMS messages in the integration and (2) the phone directory only displays active RC members and excludes personal contact phone numbers or any contacts other than Ring Central members. Its frustrating for my users to have to go back and forth between the RC Desktop App and the MS Teams integration to do searches, when the point of an integration is to have everything centralized in one place. I called support and…

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?
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