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Developer Platform, APIs, & Integrations

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  1. I'm using the Beta Teams 2.0 integration. For the most part I think it's great, however whenever you click into the RingCentral area it always loads one the Phone tab which shows calls history and the dialler. For us that's not much use and everyone here would much prefer the HUD tab to be the default. If in the Settings area you could select your preferred default tab, that would be much better.

    5 votes

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  2. This would be very use for anyone that is calling a specific person from their contacts that requires an extension. Old phone system we used had this feature with their Salesforce add-in. Example: 111-222-3333,1234This would dial the main number and after a brief pause the extension.

    1 vote

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  3. Within the MS Teams RC Embedded Dialer app 2.0 can the RC App Chat be added? I use Teams and RCA to talk to both sets of customers and it would be great to work within one app and not both. So I can have all my RCA chats and groups with customers and RC staff as well as my Teams chats.

    2 votes

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  4. Presetting phone numbers when in the transfer window. Allowing them to be labeled by the organization/company for ease of transfer. Preventing user from transferring a call to the wrong phone number. Drop down menu, listing the labeled phone numbers before hitting "transfer now"

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. We need our Salesforce to receive text messages rather than the RC application, is it possible for that

    1 vote

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  6. Currently, we have an integration that works as follows:Customers (insurance agents) connect their RC account to our CRMWe set up a webhook to get updates whenever a call is Answered or DisconnectedWhen an "Answered" webhook is received for an inbound call, we attempt to find the record in our CRM that matches the phone numberIf available, we can then give our user the option to navigate directly to that recordWe have some customers that have this arrangement:End consumers (insurance buyers) originally call in to a Call CenterIf needed, the call center will transfer that call to our customer (insurance agent)When…

    1 vote

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  7. My company uses KV Core as CRM... would be nice to intengrate.

    2 votes

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  8. Is there a way to configure ring central desktop app to call the phone number from an outlook profile card? There's a phone icon when you hover or click on a contact in outlook but you can't click the button. Microsoft Teams works like this. It would be faster if you could just click the phone icon instead of going to RC desktop app or outlook add in and type the name / number, when you could just make two mouse clicks and dial the number right away.

    12 votes

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  9. Need the ability to have Caller ID flow to POS system. My other VoIP providers use. https://callerid.com/vertex_unit.phpThis feature will make me stay with or cancel using RingCentral

    1 vote

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  10. The ask is to set the default value for "Related To" items in Salesforce. For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is stored.

    1 vote

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  11. The ability to see how long know how long a call has been monitored for to determine the productivity of quality auditors. In Reports/Analytics, it should also be available for Salesforce Task Object

    1 vote

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  12. We just want to have all the cases open on our account aside from the web cases created to be tracked on https://support.ringcentral.com/case.html

    4 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  13. This would offer the ability to log inbound and outbound calls directly to opportunity/case activities. This could be similar to the "related to" field in SFDC.

    3 votes

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  14. RingCentral for Dynamics365: AI transcription and/or call summaryAI transcription and summary of audio calls logged to activity in Dynamics. Dialpad can do this today. (see below) Dialpad:
    Post Ai transcript URL to Dynamics: When enabled, a link to the call's Ai transcript is posted to the Dynamics activity. see attached image - see DP Dynamics integration: https://help.dialpad.com/hc/en-us/articles/12488240492955-Dialpad-Microsoft-Dynamics-365-
    see dP Ai Call Summary. https://help.dialpad.com/hc/en-us/articles/360024602212

    4 votes

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  15. Some of our users are experiencing problems with sending SMS to T-Mobile Users. We would like to have the ability to send unlimited SMS to Tmobile Users

    3 votes

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  16. ...rmat .please give me the solution to read my chats when i downloaded backup as file.. Please add chat backup different formats other than json format.

    3 votes

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  17. Adding google workspace didnt wok

    1 vote

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  18. cx wants to use the ACTURIS APP to be integrated in BT CLOUD WORK, this app is not supported in BT yet.

    1 vote

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  19. We've been evaluating installations with Winget. In your winget repository https://winget.run/pkg/RingCentral/RingCentral the version is .msi version. We would like to have .exe version as we use that for installs and it allows for updates.

    1 vote

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  20. when calls are routed to external number , cx wanted that the call handling set by ringcentral be followed rather than the call handling of the external number carrier. to avoid call failing.

    5 votes

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