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573 results found

  1. RCCC: Allow Agents to "Cherry Pick" Voice ACD Interactions

    ArcBest is a current Genesys Pure Cloud (I3) customer and is looking to move to the cloud with next generation UC/CC solutions. Customer is looking for cherry picking of calls from a voice skill.Genesys is claiming to provide this feature.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  2. Messaging interconnection between MS teams and MVP

    We are getting more request for combined environment with customers with MS Teams and MVP/RC Apps and they want to be able to message cross platform

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  3. System wide custom fax cover sheet and API enhancement

    Customer would like to be able to upload a custom fax cover sheet for the business containing their logo and different information. Currently, each fax account needs to upload the custom cover to use. Being able to add additional cover sheets to the system and push down to all users would assist in streamlining this process. Having the API's to manage custom cover pages would also be a huge help.

    5 votes
    Under Review  ·  0 comments  ·  APIs  ·  Admin →
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  4. Wants to have speed dial on phones under shared lines

    Wants to have speed dial on phones under shared lines to easily make calls as well internally.

    5 votes
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  5. Ability For Super Admins to archive SMS, Fax and Voice messages through to their SFTP server like their call recordings for all their ex...

    ...tensions. Currently Admins can only archive call recordings for all their extensions on their SFTP server while SMS, Fax and Voice messages needs to be done per extension and the customer would like to have this ability as well as an Admin.

    7 votes
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  6. Zero Destination for Physical Phones without Custom Config

    Most, if not all Communications systems have the ability to set a zero destination for physical phones. This is a critical need in the Hospitality, Healthcare, and SLED space. Example: A guest is in their hotel room and would like to speak to the front desk. Invariably, zero is pushed, It is engrained behavior. Hospital Rooms have the same need.In SLED, many common area phones provide the same function. Dial zero for assistance or information.Our inability to perform this basic task is causing our team(s) to have to sell around and/or creatively solve for this need.

    10 votes
    Under Review  ·  0 comments  ·  Developer Console  ·  Admin →
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  7. Admin Control to disable Calendars and Contacts (i.e. disable O365, Exchange and/or Google)

    Due to Freedom of Information Act, prospect does not want personal Contacts and Calendar events on City provided machines or applications.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  8. list that has all the options or commands I can use in XML

    I'm trying do multilevels with both english and spanish options. Is there a list that has all the options or commands I can use in XML?

    1 vote
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. remove voicemail beeps on Yealink W56H

    I wanted to remove the voicemail beeps on Yealink W56H

    1 vote
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  10. Status based call handling options

    What I would like to get a solution forWhile in a meeting status, calls should be forwarded directly to voice mail and they are not disrupted during the meeting while in this statusIn the instance when a meeting ends early, and the user tries to change their status from in a meeting to available, the system is changing the status back to in a meeting (the user has their outlook calendar synced with ringcentral)There needs to be a way to modify call handling settings and associate them with statuses, examples:Status: out of office, set calls to forward to cell numberStatus:…

    7 votes
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  11. ADD Terra Tools

    Some Companys like Phsysiotherapist using this Software for Administartion of theire Patients. This would be very helpful if this tools would be integrated in Ring Central

    1 vote
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  12. Edit/Modify fields in Hubspot softphone

    I would like to add fields to the softphone in RingCentral. We have RingCentral connected to our CRM (HubSpot). We need to add options to the softphone for when a customer calls in - for example if a business calls in we need to make it as a business customer and have that flow through to HubSpot.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  13. Integrate ChatGPT like RingCentral AI (Ringo, RingSense etc.) with the RC MVP and RC Meeting apps

    A go-to place for customers or even internal employees to get real-time help.For external customers, this can be customized to specific products and services that customer has purchases, subscribed to and this ChatGPT type AI can be the starting point for all customer service related to questions.E.g. Show me my services that I have subscribed to, show me my unpaid invoices and all sorts of questions that Customers Service gets.This can be shipped as part of RingCentral products to customers. Will help improve customer satisfaction.

    1 vote
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  14. GENERATE A TASK WITHIN RINGCENTRAL ORIGINATING FROM AN EMAIL (OR REALLY ANYTHING)

    IT WOULD JUST BE SUPER HELPFUL FOR OUR COMPANY IF FOR INSTANCE, WE HAVE A CUSTOMER EMAIL ASKING FOR A KEY QUOTE (AND WE WORK OUT OF 14 DIFFERENT PORTALS BECAUSE THE REPO INDUSTRY IS ASSININE - OF COURSE NONE OF THESE HAVE NIFTY INTEGRATIONS - BUT ALL OF THOSE UPDATES ARE ALSO SENT TO US VIA EMAIL, SO IF WE RECEIVED ANY TYPED COMMMUNCATION FROM A CLIENT CONTAINING THE WORDS "KEY QUOTE," A TASK WAS GENERATED FOR US - BECAUSE WE ARE A SMALL COMPANY BUT WE RECEIVE LITERALLY THOUSANDS OF UPDATES AND EMAILS DAILY, AS WELL AS PHONE…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. Set Default value for Related To items in Salesforce

    For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is saved.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  16. ERPNext Support

    ERPNext is a comprehensive, cloud-focused, open-source ERP system by Frappe. The software is very user-friendly, and accessible to businesses looking for their first ERP system. Integrating these two softwares could create many powerful tools, with the benefit that ERPNext's open-source nature makes it more accessible to work with

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  17. Ability to Subscribe to an Article

    This would allow someone to subscribe to an article and when there are any changes they could be alerted. This was first realized with the Troubleshooting TCR application rejections article. As more rejections are added, it would be helpful to receive an alert that there is new information or rejection codes have been added.

    1 vote
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  18. API Purchases

    API to purchase phone numbers. The ability to purchase phone numbers via API request.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Have Ring Central status appear on utility bar in SF

    Similar to Salesforce Omni-channel, is it possible to include the status directly on the utility bar so users can see at a quick glance what their call center status is?

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  20. Add Telus Business Connect Phone to Winget Repository

    Hi, I am a Business Connect client and we are leveraging Winget (Windows Package Manager) as a method of keeping our apps up to date. We noticed Ringcentral.Ringcentral is in the repository, that's great but I was wondering if you could potentially push Telus Business Connect apps to Winget as well? If you are not the right person, can you please suggest a contact at Telus to reach out to?

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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