573 results found
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Integrate RC with BPSoftware.net (Best Practice - Medical Patient CRM system)
present caller ID into the BPSoftware to retrieve the patient record, based upon caller ID.
2 votes -
Connect with Hawksoft
When a caller calls, automatically pull up the caller data in hawksoft, similar to how the salesforce works.
2 votes -
Develop a dialer feature or integrate with phoneburner
If its on your platform that would be great. If not integrate with phone burner please
2 votes -
Allow RingCentral dialer and the Outlook Plugin to call number with "/" symbol
calls to number with "/" symbol not going through>can not delete the character because we use the outlook plugin to dial a number from a signature without editing it. Because of an old standard the "/" is still used to separate the area code from the phone number in Germany
2 votes -
Bloomerang CRM integration
We are swtiching to Bloomerang for our CRM company. I asked someone on chat and they told me that Bloomerang is not supported with RingCentral. Any change they might get connected?Bloomerang: https://bloomerang.co/
2 votes -
Transfer/Forward call (pre-call control) to multiple folks simultaneously
I'm building out some complex call routing. Listening to telephony events, and using the Telephony Call Control API, I have the ability to transfer a call to a specific user after doing a quick lookup on our CRM.In the event of no phone number in our CRM, we want to route the call to different groups of individuals. It's not the same group of individuals every time, it will fluctuate based on availability and last call taken. So any sort of custom call handling logic that RingCentral provides, won't suffice.The Telephony API, allows me to forward to a single extension.…
2 votes -
Take Microsoft Teams Location for 911 calls on your direct routing solution
If you decide to use Microsoft Teams interface with Direct routing , 911 nomadic no longer works. But Teams can pass the data to Ring Central or other direct routing connection in case of 911 call. Without it Teams as a client is useless and shouldn't be sold.
2 votes -
Make Ring Central available as a printer option in control panel
this would make fax usage universally easier for all .
2 votes -
ACO HUD to show transferred call
Hi, this idea came from one of my clients:For the HUD to show the inbound caller even when transferred to another extension."The HUD provides an overview of what other users in the organisation are currently doing. In the situation where I might transfer an inbound call to one of my users, to everyone else in the organisation, that user appears to be in an active call with me when they are not. That’s a weird design concept with no value to our organisation. We check the HUD to see if a user is on the phone and with whom. It’s…
2 votes -
Add Answer feature to RingCentral for Salesforce softphone
Add a feature that allows users to answer incoming calls when they are using the RingCentral for Salesforce softphone.Users should be able to answer, hold, and hang up incoming calls, as well as see caller ID and relates records in SalesForce.[added detail:] This should be available in both Lightning and Classic Salesforce.
2 votes -
McLeod TMS for RingCentral
McLeod is widely leverage in the transportation industry.
2 votes -
An option to create a link that can be used for clients to view our calendar availability and select open dates/times to schedule meetings.
The URL should be easily shareable and lead to an interactive calendar that shows our availability based on our google/outlook calendar sync. They should be able to select open dates and times as well as input a reason or topic for the meeting.
2 votes -
Sync Contacts with Workiz
Connect with Workiz
2 votes -
Call Log or Data Export should contain all the data.
Current export file will not have document name and # of pages information. If we include that we are able to identify which file got failed and we can refax that immediately without any delay. Also, we have Incoming and outgoing details, we need deleted items to be included in the exported file.
2 votes -
Pass Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.
Pass the Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.Specifically with Salesforce CTI integration & call logging, other RC data is passed into Salesforce task fields like call duration, call direction, call result & even a link to the call recording (if applicable). Currently, the Caller ID (ANI) is passed through to the Subject task field, but with other text included (i.e. “Inbound from +12223334444”). As with other RC data, the Caller ID (ANI) & Phone # Dialed (DNIS) should be passed to respective Salesforce task fields.
2 votes -
Integration for Voicemails to be added to CRM
Setting up Zapier between our CRM and Ringcentral, I noticed it showed Voicemail: Available but not shown. I wonder if there would be a way to have the transcription to be available in order to write a note or log a call in our CRM with that text. We can log a missed call or that we have a voicemail but would love for it go ahead and put the transcription in the contact in our database. We use Followup Boss (a widely used CRM for real estate agents).
2 votes -
Elliot CRM integration
Allow for in CRM soft phone, click to dial, sms or video call. https://bityl.co/692q
2 votes -
Please add Hearsay
This is a messaging app that I use to send SMS text. I would like to link it to my desktop app and text through Ring Central and then connect through Hearsay.
2 votes -
Account Telephony Sessions Event
For the Event filters:Account Telephony Sessions Event/restapi/v1.0/account/{accountId}/telephony/sessions Enables notifications in case of a change of session information for any extension assigned to the current account.Extension Telephony Sessions Event/restapi/v1.0/account/{accountId}/extension/{extensionId}/telephony/sessions Enables notifications in case of change of session information of specified extension.
Add to the Notification Payload Structure the information of the originally dialed phone number not only the extension and also the given name of that phone number.
2 votes -
Connectwise Integration for Avaya Cloud Office
Integration for Connectwise Manage for click to dial via Avaya Cloud Office
2 votes
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