Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

573 results found

  1. RingCentral for SalesForce: Set Default value for "Related To" items

    The ask is to set the default value for "Related To" items in Salesforce. For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is stored.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  2. RingCentral for SalesForce: Call Monitoring Duration

    The ability to see how long know how long a call has been monitored for to determine the productivity of quality auditors. In Reports/Analytics, it should also be available for Salesforce Task Object

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  3. Teleconference features

    1) When you sharescreen, you are unable to see your own video face 2)When you sharescreen sometimes the shared screen freezes and you have to stop share and reshare again 3) When you leave meeting and end for everybody, it closes the whole app so you have restart it again

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. If when calls come into a Main School number(not a specific extension) the voice mail messages would rotate through my Ring Central Team...

    ... members emails-not as an email blast to all Team Members..

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. In RingCentral for Outlook, do not pull names from Active Directory! Just pull them from the Exchange Global Address list and personal O...

    ...utlook Contacts.. In RingCentral for Outlook, do not pull names from Active Directory! Just pull them from the Exchange Global Address list and personal Outlook Contacts. We do not want our users seeing every user and resource in our Active Directory!

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is curre...

    ...ntly not possible, support is reporting that the two entities are not communicating. In a future development, can you fix this?. Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is currently not possible, support is reporting that the two entities are not communicating.In a future development, can you fix this?

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  7. Sync TELUS Business Connect voicemail to MS teams

    Requesting feature to sync TELUS Business Connect voicemail to MS teams , so that if the call is missed and goes to voicemail, there is a way to see or play it back within Teams.

    1 vote
    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  8. RingCentral App for Linux Please

    be able to install RingCentral App Desktop for Linux users on their computerSFDC case number: 17497048SFDC case link: https://rc.lightning.force.com/lightning/r/Case/5002H00001MYmvHQAT/viewCompany: J DuBroy ConsultingRC UID: 275289043 (1 line) EST (Toronto)Current Total MRR: USD 3.97Name: Joel DuBroyEmail address: joeldubroy@jdubroyconsulting.com

    1 vote
    Under Review  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  9. Integrate ChatGPT like RingCentral AI (Ringo, RingSense etc.) with the RC MVP and RC Meeting apps

    A go-to place for customers or even internal employees to get real-time help.For external customers, this can be customized to specific products and services that customer has purchases, subscribed to and this ChatGPT type AI can be the starting point for all customer service related to questions.E.g. Show me my services that I have subscribed to, show me my unpaid invoices and all sorts of questions that Customers Service gets.This can be shipped as part of RingCentral products to customers. Will help improve customer satisfaction.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. want to have the options to create a customized template every time she send the invitation to the participants using the Microsoft outl...

    ...ook calendar. want to have the options to create a customized template every time she send the invitation to the participants using the Microsoft outlook calendar

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. RingCentral for Hubspot | Click-to-SMS should display the SMS history/thread above the field where they can compose the message for them...

    ... to see if they have interacted with that client in the past instead of visiting the activity field in Hubspot. When using click-to-SMS via Hubspot, the customer is not seeing the past thread or history, unless they go to the activity fields in Hubspot or if they open their message history from the RC extension. This behavior is identified to be the expected behavior for all integrations by our engineers.This feature, when implemented, will save it a lot of time since it would cut off the time it will take to visit the activity field of the contact just…

    1 vote
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  12. Add New Contact Via Zapier

    It would be useful to automatically add a new contact into a ring central account via Zapier rather than having to manually add that contact.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Report for active users in Contact Center

    It would be extremely useful to have a report in CC where we can export a list of active users, being able to choose a date range.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Incorporate call in queues with caller ID on Ringcentral app

    We work with the city and help to rep to know to get important calls from Dallas PD for emergency response.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Telus customer wants Salesforce integration

    Telus customers don't currently have Salesforce integration. Telus customer Datanova Software Inc, UID 1049069024, would like to have Salesforce integration. Whether or not the Telus product managers want this is not known.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  16. Registration: Allow CSV upload of Registrants into RC Webinar

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Registration: Create API so we can add registrants from our events to RC Webinar for LIVE event

    Give us the ability to use an API to create a registration in RC Webinar with the following fields: CustID, FName, LName, email, OrganizationAlso, provide API so we can pull back information about customer - did they attend, how long did they attend, when did they login, when did they logout, etc.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Setup integrated telephony for adobe connect

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Make all Phone-Only Attendees visible in Webinar Attendee Panel

    This will allow the moderator to either promote a phone only attendee to a panelist or will allow the moderator to un-mute the phone only attendee.This will make the Webinar product a complete solution for public agencies. The Brown Act requires that public agencies allow for public comment in their meetings. Given the current climate with COVID, all meetings are virtual, and the public joins the webinar via computer/smartphone and sometimes phone only. The public commenter doesn't need to be a Panelist, they only need to be unmuted which is available for those that join as attendees via computer/smartphone. This…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Add ability to disable chat for Webinar

    Add the ability to disable the chat feature for Panelists in a Webinar. Public agencies have to follow strict rules surrounding board member interaction (The Brown Act). When chat is enabled there is a possibility of having "serial" meetings. In the Large Meeting product, we have the ability to disable chat to remediate this issue. This is a high priority request that would provide increased functionality for your government customers.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
1 2 … 18 20 22 … 28 29
  • Don't see your idea?