573 results found
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Queue calls being tagged as answered by multiple users in SFDC(SFDC integrations with RC)
Queue calls being done through RC integrations with SFDC shows as if it is being answered by multiple users even though it is only being answered by one user extension. Upon checking the account , base on data being shown on admin portal's call logs. It register as the call that went through the call queue and is being answered by one extension which is working as intended, but when we check the tagging on SFDS is shows as if its being answered by multiple users within the call queue. As shown on the attached screenshots.I consulted Integrations department regarding…
1 vote -
Record of all actions per contact
It would be useful to have a record of all actions that take place for each contact. For instance: Date - outbound call @1:33pm - No Answer, sent text message @ 1:36pm (and what the text was). Or, Contact, date - conference call (the recording file attached), attendees, etc.
1 vote -
Blocked all number to contact ATA number
customer is requesting to blocked all number to contact their ATA number and only allow internal number only.
1 vote -
call can be forwarded to same mobile number multi times
Tmob number set up up voicemail to take effect after 5 rings. i would like to have a feature where i canforward calls from my extension to my mobile and would ring for 4 times and if no answer i would like that call to be forwarded on the same mobile number and ring for multi times. unfortunately that settings is not possible since TMob voicemail already kicking in
1 vote -
Add Spinify as an integrated app.
Add Spinify (gamification platform) as an integrated app.
1 vote -
Textel Display Agent Name
Currently when texting with a guest, the name on the agent side shows up as our company name and not the actual user who texted with them previously. Enabling this would make it easier to know who a customer spoke with when texting someone in our organization.
1 vote -
Answering Service
We are a small business and if we aren't available our calls are routed to an answering service. If a call is missed, the answering service blames ring central and vice versa. It would be nice if there was an integration.
1 vote -
RC for Salesforce calls - Leads
when someone calls RC Main they wanted to have a new Lead in Salesforce
1 vote -
Remove the option to edit/sync account for archiver on User level
I would like to remove the options to edit or changed the Google Drive / Box, etc accounts set by the Super admin. Users are able to change the connected account on the archiver for their extension. I wan one account for archiver account wide.
1 vote -
Outlook Email to RingCentral Number as SMS
Hi. can an outlook email be forwarded to my Ring Central number as an SMS text?
1 vote -
RingCentral Scheduler to be available in Office Enterprise 2019
Some businesses use this email platform and it will be helpful in scheduling a meeting if the RC Scheduler Add-In is available.
1 vote -
Sync RingCentral Tasks to HubSpot Tasks
On RingCentral, we use the chat to add tasks for everyone. I would love to be able to sync those tasks that are created in RC to then add a task in HubSpot so that it appears on my checklist for the day.
1 vote -
Integrate contacts from Guesty
I’m an STR property manager. I manage most communications with customers from a platform called Guesty. It would be extremely convenient if I could sync up my contact list from Guesty to RingCentral.
1 vote -
Ringlabs Automator - Add URI for attachments as variable option
Ringlabs Automator looks like it will be great for automating SMS routines without the need to create my own webhook subscription system. Would like to see the URI if an attachment exists be exposed as a variable.
1 vote -
German App Integration: ES Office
3rd Party Program called ES Office that will benefit German users. Works like or even an actual CRM in Germany.
1 vote -
Video Calls/Meeting for Microsoft Teams Integration
In really like the current integration with Teams and how it integrates with scheduling perfectly, but I was a bit disappointed to find out that you can't make a video call, only audio. Teams call quality is generally pretty bad and I was hoping to utilize the power of RingCentral.Also I think this would be a big selling point for you guys, if video meetings were possible through the Teams app, this would eliminate the need to have Zoom for this kind of use case.
1 vote -
User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message
User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message
1 vote -
Family First Life CRM
Intergration Family First Life CRM
1 vote -
Shared Voicemail with external email
It would be nice to share voicemail with external emails like (Outlook, and Microsoft) shared voicemail box for a seamless service.
1 vote -
Integrate RC with Siri
This idea is suggested by one of our customers when I spoke with him over the phone. He said it would be easier to make a call using RC app especially when hes driving.
1 vote
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