195 results found
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Get Call Record Detail directly from telephonySessionId
telephonySessionId is the value that the API RingOut return to the client after a success outbound call is originated. And this is also the unique key across multiple Webhook events related to a single call. This is the only info that the client application know about the call, so accessing the Call Record Detail using this telephonySessionId is a must have feature because filtering this value using the API List User Call Records will slower that getting the record detail directly using API Get User Call Record.
I hope you can make the API Get User Call Record accept telephonySessionId…
1 vote -
remove RC Meetings and Chat in Embedded App
It would be great if there is a feature to remove/disable Meetings and Chat in Embedded App
1 vote -
Could you make a way to add our own custom emojis?
We like to use the office dog and funny moments from meetings as emojis :)
1 vote -
automator by ringcentral labs
I wanted to know the benefits and have a tutorial or implementation separate from the support site that can help me check the pros and drawbacks when purchasing the RingCentral Automator from RingCentral Labs.
1 vote -
automator by ringcentral labs
Customer wanted to know more about the RingCentral Automator by RingCentral Labs. What are the pros and cons and benefits if he will be going to avail it. He wanted to have like an implementation training about it.
1 vote -
Need a consistent telephonySessionId in Webhook Events for RingOut API
When I make a phone call using RingOut API, the Webhook sends out events with 2 different telephonySessionId. I know that this is a two-legged call, which will produce a telephonySessionId for each leg. But all the events sent out by a single call should have a consistent ID to help the client aware of the full flow and can decide which event to handle, and which one to ignore.
My suggestion is having an attribute named originalTelephonySessionID in all events related to a RingOut call, its value should be exactly the same as the ID returned from the RingOut…1 vote -
Specific Ring tone Request for Polycom phones per IVR, Site, or Ring Group
Specific Ring tone Request per IVR or Site and Call Queues.
For Polycom phones1 vote -
Option to send fax using RingCentral for Salesforce.
We've found that our email-to-fax doesn't appear to work when we email out of Salesforce. We are using the same Gmail accounts, is there a setting we need to change so email-to-fax can be used directly out of Salesforce? Option to send fax using RingCentral for Salesforce.
1 vote -
park
On the RingCentral desktop application, when viewing parked calls in the HUD, you can no longer see how long someone has been on park for. This feature was recently removed. I am not sure why. If the receptionist have an influx of calls and many parked calls, there is no way of them knowing how long someone has been parked to answer them chronologically.
Please bring back this feature where you can see the amount of time a person has been on a parked call. You can see active time in the HUD when viewing extensions but not parked calls.…
1 vote -
1 vote
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Custom Salesforce Objects
Option to show ALL the Salesforce Object such as the following:
1) When logging a call, Under related to when we click the ‘+’ to create a New Case (call detail) to log this to, nothing pops up. None of the "New <object>" buttons work for some reason.
(2) When looking at "Related To" records, none of the fields we selected in in the "Softphone Layotus" are displayed in Ring Central Dialer. Only the Record Name itself displays, but none of the other fields expected.
1 vote -
If a call sits on hold for an extended time, we would like to have the call to ring another extension. Customers get mad when on hold 2 long
If a call sits on hold for an extended time, we would like to have the call to ring another extension. Customers get mad when on hold for more than three minutes.
Developer Platform
1 vote -
Sync Bullhorn CRM Contacts to RingCentral Applications
Overview:
We are requesting the ability to sync our CRM contacts from Bullhorn to the RingCentral desktop and mobile applications. Given our CRM's extensive database of 100,000 contacts, we propose syncing a manageable subset of these contacts, as RingCentral's current capacity is 10,000 contacts.
Current State:
RingCentral's existing CRM integration performs a contact sync but does not extend to the RingCentral native applications. This integration operates through a beta CRM integration Chrome extension, which limits its functionality and user experience.
Request Details:
Sync Subset of Contacts: Implement a feature to allow syncing a subset of our Bullhorn CRM contacts directly…
1 vote -
salesforce
Matched Account and contact for inbound calls are not getting populated while creating New Case from RC for Salesforce.
1 vote -
Townsquare Interactive CRM
Townsquare Interactive is a CRM with website development and a marketing platform.
1 vote -
Hubspot extension to work outside of Chrome extension
It would be best for Hubspot extension to work outside of Chrome extension
1 vote -
Salesforce VM
Have the ability to associate voicemail to contacts or acitivity record
1 vote -
Salesforce related to option
Have an ability to remove the option fo new lead , new ooportunites under related to
1 vote -
RingSense
Have RingSense integrate with Agency Zoom or with Zapier to send to Agency Zoom.
1 vote -
MS Teams supported browser
Added ability to download Microsoft Teams on Chromebook
It only shows that current supported OS are:
Windows 108.1 (64-bit), or later
macOS 10.153 (High CatalinaSierra), or later1 vote
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