624 results found

1. Integrate WhatsApp to MVP plans

   It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

   72 votes

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2. Attribute Mapping | Active Directory

   The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.

   It would be great if we had the option to provision users and assign them by 'Site.'

   Add the 'Site' option to the Attribute Mapping

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   31 votes

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3. allow reliable delivery of notifications via Verizon SMS

   Allow reliable delivery of notifications via Verizon SMS

   29 votes

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4. RC for Salesforce - AI Notes

   Please have the note-taking and transcription also integrated into salesforce. Right now, we get the recordings, but that would be really important if we could get that, too

   27 votes

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5. Automatic Call Recording

   For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.

   18 votes

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6. Allow for Call Transcripts to be Backed Up via RC Archiver

   We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).

   17 votes

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7. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts
   17 votes

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8. Integration Console - Salesforce connect

   Connect the Salesforce to the integration console for enhanced integration features with RingCentral

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   16 votes

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9. Unknown Contact Creation

   Provide more settings to be able to turn off contact creation for unknown numbers

   14 votes

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10. Microsoft PowerBi

    Can we have a something that takes the data from calls, and imports it into Power Bi? the current reporting dashboard is ok, But the ability to import that into Power Bi would be great!

    14 votes

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11. Display Extension DND Status in RingCentral Admin Portal

    Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.

    This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:

    A visual indicator (e.g., icon or label) showing whether DND is currently active

    Sort and filter options to identify users currently in DND

    Optional export capability for reporting or audit purposes

    API accessibility to retrieve DND status programmatically (if feasible)

    Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.

    This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:

    A visual indicator (e.g., icon or label) showing… more

    12 votes

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12. RingCentral for Intune

    The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.

    12 votes

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13. Develop a Process for Automatically Removing Personal Contacts

    Hello,

    My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).

    With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.

    My proposal is to add an automation/configuration within RingCentral that will allow you to automatically delete contacts based on certain criteria. Ideally we (or admin) would be able to set up some sort of logic that pushes the contacts out of the contact book as they are no longer applicable. I think this would be a nice feature for customers who maintain their contacts externally but use RC for integrations with the external apps.

    Criteria examples/ideas: If they haven't been contacted in 30 days, How many inbound calls/texts we have from the contact, Status of the contact, etc.

    Please let me know if this is something you find feasible!

    Hello,

    My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).

    With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.

    My proposal is to add an automation/configuration within RingCentral… more

    12 votes

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14. HubSpot Video Meeting Scheduler

    RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

    11 votes

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15. Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce

    Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.

    11 votes

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16. Park Call Key Option for RingCentral for Salesforce

    Similar to the RingCentral app and phone app provide a button within the RingCentral for Salesforce that will allow users to quickly park calls and pick up parked calls.

    11 votes

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17. RingCentral for Outlook using New Outlook

    Currently, the RingCentral for Outlook integration is only visible using the old Outlook layout.

    It would be great if we have the option to have this available in the new Outlook layout.

    Per Microsoft KB: COM Add-ins will not be supported in the new Outlook for Windows but will continue to work in classic Outlook for Windows.

    https://techcommunity.microsoft.com/t5/outlook-blog/add-ins-in-the-new-outlook-for-windows/ba-p/3954388

    11 votes

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18. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

    Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

    10 votes

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19. Integrated Company Directory Should Be Automatically Synced with Deskphones's Directory
    10 votes

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20. HubSpot: Automatic Ticket Creation

    Create tickets automatically for calls using the HubSpot Integration

    9 votes

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