430 results found
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Salesforce integrations features for Hotline Platform
Our ask is to help us connect the RingCentral hotline call log with the
date and time of the call to the Salesforce CRM. This is something that
should not take 2 months and 70 hours on the phone1 vote -
HouseCall Pro integration
Automatically show caller details/past jobs and other info from HouseCall Pro. Please integrate it with Housecall Pro
1 vote -
Super Admin to view and edit the workspace on his end.
The client wanted to have an option to view and edit his employees with RingCentral workspace on his end.
1 vote -
Clearview Escalation Process
Currently, when a customer encounters an issue with the Clearview system, the escalation process follows an inefficient path:
- Advanced Support Engineers escalate the issue to Nice incontact
- Nice Incontact then escalates the issue to Clearview
- Clearview raerly interacts directly with the customer, leading to a game of telephone.
- Advanced support Engineers and Nice Incontact representatives lack accesss to Clearview systems, making troubleshooting from our end non-existant. Tjhis process results in unnecessary delays, miscvommunication, and customer dissatisfaction, as issues that could be resolved quickly instead require multiple escalations.
Proposed Solutions:
1. Direct Escalation by Technical Account Managers
Since Clearview issues are…1 vote -
RingCentral Mobile App Live Call Monitoring
Since the RingCentral applications for the desktop and web app has now the feature of like call monitoring; users would like to have it also in the mobile app.
1 vote -
Auto xplorer or get my auto should be integrated with ringcentral so I dont have to use multiple applications
Auto Xplorer or GetMyAuto should be integrated with ringcentral so I dont have to use multiple applications. https://dealers.getmyauto.com/
1 vote -
Ortho2 edge Integration
Ortho2 edge Integration is a system that enables Orthopedic services to get details and post details of their patients. RingCentral could have an integration that will enable this integration to work.
0 votes -
Ability to change the call recording format to stereo using the developers.ringcentral.com/api-referenc/voice platform
Ability to change the call recording format to stereo using the developers.ringcentral.com/api-referenc/voice platform
1 vote -
Klara Integration for Push to Text
If a caller is waiting in the call queue, callers should have an option to opt in for SMS/Push to text with the help of Klara Software Integration.
For Example:
"If you want to continue to hold and speak with an agent, press 1. If you want to receive an SMS so an agent will reach out to you, press 2" The caller should receive an SMS based from what they selected from the IVR.1 vote -
Salesforce Mtaching fields
We are currently using a custom field on our Opportunity object for matching related cases. Is there a way to use multiple fields for matching? For example, sometimes we contact clients on their main phone number, but they also have an alternate phone number too. We'd like communication with either their main or alternate phone numbers to return matches in RingCentral. Is this possible, or can you only match using one phone number field?
Thank you!
1 vote -
Block Telemarketers/Telesales from Calling their Numbers
Block Telemarketers from calling their numbers.
2 votes -
Auto-Answer in Salesforce RingEx
Would be great if Auto-Answer in Salesforce is also available in RingEx and not just in RingCx/CC account
1 vote -
We would like to play an announcement or text to speech, while using the API to make a call.
We would like to play an announcement or text to speech, such as "Your document has expired." Kindly provide a revised version as soon as you can. We can play "Thank You" while using the API to make a call.
1 vote -
Dynamics ticket
Ability to assign the tickjet to the user who take in the all and not the main admin
1 vote -
RingCentral Applications Should Show Common Area Phone Contacts
RingCentral App users are expecting to see in the company contacts list the common area phone numbers. Please refer from the list of contacts in RingCentral Service Web.
1 vote -
Click to Dial on Hubspot mobile
Would like to have the ability to just tap on a phone number on an email or in Hubspot mobile and will dial out in RingCentral app
1 vote -
Task Tab on the Desktop App -
I would like to see my tasks on the sidebar like I can see my text messages.
Now, I must remember that I assigned a task, so go to the individual name and click tasks.
It is very labor-intensive1 vote -
MS Teams VM Greetings
Ability to record the VM greetings on VM greetings settigs under MS Teams EA as of now we cannot her anything when we add a VM greetings.
2 votes -
AI notes from RingCentral automatically loaded into Advyzon
Some have suggested this for other integrations - just throwing the hat in the ring for all Advyzon users!
1 vote -
Sunbase
We'd like to integrate with our CRM https://www.sunbasedata.com/
1 vote
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