308 results found

1. Deskphone calls to log in RC for Hubspot

   Ability to log the calls in Hubspot for RC integrations when using Deskphone for outbound calls only

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2. Integrate Direct 3-Way Calling on Hubspot Platform

   Currently, HubSpot does not support direct 3-way calling. To use this feature, HubSpot requires you to select the calling mode that directs the call to the RingCentral app, which has the 3-way calling functionality.

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3. Call recoridng announcement volume

   It is great to have a volume control to the call recording announcement.

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4. Create a link to Hubspot contacts when hovering on contacts from RC Mobile App

   Create a link that will forward you to Hubspot contacts from the RC mobile app when you hover over the contacts on the app

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5. Automatically Disable RC Embedded App Notifications During an Ongoing MS Teams Meeting

   When an MS Teams meeting is ongoing, the RingCentral Embedded App should either turn itself to DND automatically or disable the call notification popup to avoid interrupting the ongoing meeting.

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6. Intergrate with crm OODO

   Do you intergate with OODO

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7. RingCentral for Salesforce - Call Transfer / Call Leg

   We receive the original Caller ID (Client phone number) and we have the Destination Caller ID (Agent number) but we don't have the forwarding phone number if the Client dial on our General line. Is there a way for us, using RingCentral for Salesforce to receive all the call legs and the associated call legs phone numbers so we can display and store them in Salesforce?

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8. to add more custom fields in RingCentral App Workspace Task

   Please give us option to add custom field in Workspace task

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9. RC for Salesforce - Mobile App SMS

   Wants to log the SMS in the Salesforce when using RC for Salesforce - Mobile even if the user is not in front of their pc to login their accounts

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10. AAD Attribute mapping to License type for user accounts when auto provisioning with Azure

    When auto provisioning users, it would be helpful to be able to select the type of licensing you are providing to the accounts based off of the group they are added to in AAD. For example:

    1. Create Security Groups "RingCentralVideoPro" and "RingCentralDigitalAdvanced" in Azure/MS365.

    • For users in "RingCentral_VideoPro" AD group, Azure will provision an account based off of AD Attributes and assign a Video Pro license.

    • For users in "RingCentral_DigitalAdvanced" AD group, Azure will provision an account based off of AD Attributes and assign a Digital Advanced license, including assigning an extension and number to the account.

    This would allow users that do not utilize RC numbers to appear in our directory with the "telephone number" AD attribute as their contact number in the company directory.

    Linking your Outlook GAL or MS365 contact list to RC is simply ineffective when you have vast shared mailboxes, service accounts or admin accounts that do not need to be visible to the standard user in the RC contact directory.

    When auto provisioning users, it would be helpful to be able to select the type of licensing you are providing to the accounts based off of the group they are added to in AAD. For example:

    1. Create Security Groups "RingCentralVideoPro" and "RingCentralDigitalAdvanced" in Azure/MS365.

    • For users in "RingCentral_VideoPro" AD group, Azure will provision an account based off of AD Attributes and assign a Video Pro license.

    • For users in "RingCentral_DigitalAdvanced" AD group, Azure will provision an account based off of AD Attributes and assign a Digital Advanced license, including assigning an extension and number to the account.

    This… more

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11. Enable MFA for super admin only

    Enable MFA for super admin only

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12. Enable MFA for super admin only

    Enable MFA for super admin only

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13. Salesforce call quality improvement

    Ability to have an option to improve the quality of post call.

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14. Show RingCX UII in Ringsense

    Having the Unique Identifier of a call (UII) from RingCX integrated into RingSense enables us to seamlessly track recordings in RingSense that correspond to the data in RingCX. This linkage is crucial for call audits and plays a vital role in improving call quality, ultimately enhancing the overall customer experience.

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15. Real "Hot Desking" - Enable temporary use of any phone hardware by any extension

    RC has a frustrating limitation:
    When configuring phone hardware, Phone must be set up as EITHER a "User Phone" or a "Common Area Phone".
    -The only way "hot desking" login is possible is to configure device as a "Common Area Phone".
    -"Hot desking" login by other users is impossible on any "User Phone" devices.
    -Fun fact: Every night any users signed into a "Common Area" type phone are forcibly logged out, necessitating the login process EVERY MORNING for the phone to work.

    Consider this case:
    'Employee A' works in a busy lobby 95% of the time.
    Due to sickness or emergency, 'Employee B' or others are called upon to fill in at this desk 5% of the time.
    'Employee A' NEEDS to be signed into this phone by default. This is their desk.

    Presently the options are:
    Option 1) Setup the phone as a "hot deskable" device or "Common Area Phone", but the login process INCONVINIENCES 'Employee A' every single morning, and often they forget to login at all.
    Option 2) Tell 'Employee B' they will not be able to monitor their extension today while they fill in for 'A'. They don't like this. Yes, they can setup call forwarding for a day, but they is not the same as being signed into hardware.
    Option 3) People physically move their phones around, I don't appreciate this as phones take time to boot up, and they can be forgotten and must be swapped back.

    HOW IT SHOULD WORK:
    All phones, even if the device is setup as a "User Phone" should have a "login" button on the main menu. This would allow any extension to sign in and takeover hardware for the day. The main user's Ext should be temporarily placed in an unavailable state (while they are not signed into any hardware at all). Manual logout or overnight reset should sign out temporary user, but leaving the phone ready and assigned to the main user.
    This is how real flexible hot desking works.

    Another example:
    Imagine Users 'Rock', 'Paper', and 'Scissors' each have a dedicated phone. They expect to be signed into their phone by default every morning.
    Lets say it is a crazy day, and due to unforseen staffing problems:
    1) 'Rock' must takeover the physical workspace typically used by 'Scissors', but EXPECTS to bring his phone extension with him.
    2) 'Paper' must takeover the physical workspace typically used by 'Rock', but EXPECTS to bring his phone extension with him.
    3) 'Scissor' must takeover the physical workspace typically used by 'Paper', but EXPECTS to bring his phone extension with him.
    Calls placed to Rock's extension (which was displaced from his typical hardware) SHOULD ring on the phone at Scissor's desk (since Rock is signed in). All these changes should be temporary, and tomorrow morning users should find their phones reset back to normal.

    Regardless of where they find themselves, Each should be able to 'login' and commandeer the phone hardware for temporary use, regardless of its typical and permanent user. Typical and permanent user should find themselves still signed in when temporary hot desking session is over.
    
    If permanent user's extension is 'displaced' due to another user occupying their phone hardware, extension should follow their "incoming call rule" skipping phone, and going to VM or forward.

    I admit, I previously enjoyed this feature with a competitor's platform! Disappointed RC doesn't do this well

    RC has a frustrating limitation:
    When configuring phone hardware, Phone must be set up as EITHER a "User Phone" or a "Common Area Phone".
    -The only way "hot desking" login is possible is to configure device as a "Common Area Phone".
    -"Hot desking" login by other users is impossible on any "User Phone" devices.
    -Fun fact: Every night any users signed into a "Common Area" type phone are forcibly logged out, necessitating the login process EVERY MORNING for the phone to work.

    Consider this case:
    'Employee A' works in a busy lobby 95% of the time.
    Due to sickness or… more

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16. Do Not Disturb

    RingCentral should automatically switch to “Do Not Disturb” mode when a user is attending a Microsoft Teams meeting or call

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17. RingCentral Global actions for Call Logging
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18. Notes summary automatically uploaded to Bullhorn CRM

    We want to have the AI notes summary and tasks automatically uploaded into Bullhorn CRM

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19. Avaya Cloud Office App version for ARM system

    Can we request for ACO App version for Windows ARM system?

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20. Ability to assign an activity to a user in HubSpot reports

    Currently, we don't have an option to assign an activity to a user in HubSpot reports.

    After creating a report to view the total number of SMS/Calls using RingCentral for HubSpot in HubSpot, it will show under the Unassigned section.

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