761 results found
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Attach Call Recording Links to Salesforce Cases Instead of Tasks
Ability to attach call recording links directly to Salesforce Cases instead of Tasks.
1 vote -
Auto-populate the Caller Name Field when creating a New Lead
At the moment, the dialer doesn't natively map the Caller ID name into Salesforce lead fields out of the box because of how carrier data is structured. When you click the + button in the RingEX for Salesforce dialer to create a new Lead from an unknown inbound call, it will automatically populate the Phone Number, but it cannot native-extract and push the CNAM (Caller ID Name) into the Salesforce 'Caller Name', 'First Name' or 'Last Name' fields.
2 votes -
SMS templates in RC for Outlook
would be great if SMS templates is also available in RC for Outlook just like in HubSpot and Salesforce
1 vote -
RC for HubSpot and ACE HubSpot Integrations - Consolidation of Duplicate Call Logs
Currently, the ACE HubSpot integration provides some additional/different info/insights than the RC for HubSpot integration, which provides embedded call recording playback among some other unique info.
If both integrations are enabled and configured for automatic logging, duplicate call logs are created which skews call/log data in HubSpot.
Cross-functionality between both integrations that allows for a single log per call that contains all of the information that both integrations provide would be immensely helpful and would improve log accuracy within the HubSpot environment.
1 vote -
HubSpot Token Personalization for Text Templates
Requesting the ability to add personalized user tokens in text templates within the RC for HubSpot integration.
Added automation will allow for engaging with clients using more personalized messaging and will save time that is otherwise spent on manually personalizing an outgoing text message to include a user's name and other info.
1 vote -
Automatically Write AI-generated summaries to the description field or custom fields in the integrated CRM
It would be helpful to have the ability to Automatically Write AI-generated summaries to the description field or custom fields in the integrated CRM
1 vote -
Telus Business Connect App for Google
Ability to send fax using Telus business connect app for Google
1 vote -
Archiver Notification Preferences – Display Default Recipient Indicator
Request to add a visual indicator within Admin Portal → More → Apps and Resources → Archiver → Notification Preferences showing that the connected Archiver account is already configured as the default recipient of notifications.
Currently, there is no indication that the connected Archiver user automatically receives notifications, which may cause confusion for administrators reviewing the settings. Adding a label, badge, or informational note would improve visibility and help users easily identify who is receiving Archiver notifications by default.
1 vote -
Office at hand outlook
Customer is on GCC high environment. They want to confirm if we have a XML file that we can share with them so that they can use Office at hand Outlook in webmail
1 vote -
To include Nigeria in RingCentral International Numbers Supported Countries
The customer would like to assign/add a user extension with an international phone number for their employee based in Nigeria.
Currently Nigeria is not yet Supported.
Submitted this feature request on behalf of the customer so that they may be able to work with their Nigerian -based employee in the future through RingCentral.
1 vote -
SSO Login in RC App - Email Address Prompt
The customer is using Microsoft Entra and wants the RingCentral desktop app to automatically detect their Windows login for a seamless sign-in. Currently, the app requires them to manually enter their email and password and select the SSO option.
1 vote -
Universal Setting to enable AI Notes on CRM
To have a universal setting on NetSuite or for CRMs to enable "AI Notes" or "Call transcript" settings on the RC plug-in for all users.
1 vote -
Make the RC managed package configurable in Salesforce
Currently the RC managed package is not configurable in Salesforce. Pls make it configurable so users can adjust settings.
1 vote -
Expanded Search Criteria for RingEX for Salesforce
Customer is requesting enhanced search capabilities within the RingEX for Salesforce app, specifically the ability to search and match Salesforce records using email addresses and custom fields (e.g., customer number). This would help users locate and link accounts/contacts more efficiently and improve overall workflow and search flexibility.
1 vote -
Allow to use Mobile when calling via Salesforce Integrations
Enable the ability to use mobile phone to call when clicking the phone number from Salesforce
1 vote -
Shared SMS feature in Dynamics
It would be ideal for the Shared SMS feature in Dynamics to have the same availability and functionality as it does in the RC App.
1 vote -
Zendesk
The ticket successfully captures customer-related call details.
However, we added a field in Zendesk that needs to pull and display
the user’s contact details from RingCentral. This enhancement will help
us track and analyze how many calls a single user initiates daily or weekly.1 vote -
Feature Request – Automatic Microsoft 365 Contact Sync in RingCentral Mobile App
Hi Team,
Currently, when Microsoft 365 contacts are synced to the RingCentral Mobile App, any updates or revoked contact information from Microsoft 365 are not automatically reflected within the app.
At the moment, customers are required to manually clear the cache/data on the RingCentral Mobile App in order for the updated contact information to sync correctly.
Would it be possible to consider adding a feature enhancement where Microsoft 365 contact changes automatically synchronize with the RingCentral Mobile App without requiring users to clear the app cache manually?
This would greatly improve the user experience and ensure contact information remains consistently…
3 votes -
Global Authorization Option for RingEX for HubSpot
Unlike some competing integrations that support a centralized “service account” or “global admin” authorization model to sync data for all users simultaneously, the current RingCentral for HubSpot integration uses a 1:1 user authorization mapping.
Because of this design, each individual user must complete their own authorization step to establish the connection between RingCentral and HubSpot. If a user does not complete authorization, calls may still function normally on the RingCentral side, but call logging and integration-related sync features within HubSpot will not work for that user.
It would be beneficial to introduce an option that allows HubSpot or RingCentral admins…
2 votes -
RingCentral for Salesforce - Calls and SMS to Case Activity
All RingCentral for Salesforce calls and SMS should create Case instead of Task to log the activity.
1 vote
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