920 results found
-
AI agents connect directly to our RingCentral phone system and be the voice on the call.
The agent itself should place and answer calls on our RingCentral numbers, talk with the caller live, and look up our client records while it talks.
We are not looking for a separate RingCentral AI voice or receptionist that talks for us and reports back afterward. We tried that approach and the delay and hand-off are too big a gap. We want the agent that knows our clients to be the one on the line, with no middle layer.
The simplest form would be live call tools added to your RingCentral Phone connector: place a call, answer an incoming call,…
1 vote -
Show CRM entity type and filter conversations by open record
- Show the CRM entity type for every matched record
The RingCentral panel shows only the Dynamics record’s name for a matched conversation or call, for example in the conversation list and the “Select record” dropdown. It doesn’t show whether that record is a Lead, Contact, or Account. This applies to every match, whether a phone number matches one record or several. For example, “Test 2 22” is a Lead and “Test Contact 22222” is a Contact, but both appear identically in the panel. Our business process requires the same phone number to exist on Leads, Contacts, and Accounts, so we…
1 vote -
RC for Salesforce - SMS Workflow
We have an automated process that was created and it is sending emails from my phone number. The salesforce developer said I need to change the Named credential for RC SMS to the main number. I do not find a way to do that. See screen shot from salesforce below with the highlighted status needing changed
1 vote -
Admin Level Support for Intune
RingCentral for Intune needs a structured support for issues arising upon setup/configuration and/or when it goes through verification until it's fully set to use.
1 vote -
Mobile SMS account validation for AU accounts
The customer is requesting SMS-based two-factor authentication/account validation for Australian accounts.
2 votes -
Comprehensive Fax Confirmation PDF with Transmission Metadata and Page Previews
RingCentral fax confirmation emails currently provide basic transmission metadata, but they lack any visual record or preview of the pages that were sent.
As a law firm operating under strict statutory deadlines, we require verifiable proof of successful transmission for our case records.
Because our source documents must remain standalone files for other uses, our staff currently faces a disjointed workflow where they must print the email confirmations to PDF, manually merge them, and perform multiple uploads to log proof in Smart Advocate.
Our previous provider, Broadvoice, automatically attached a single, comprehensive confirmation PDF that combined the full metadata block…
1 vote -
RingCX HubSpot _New Contact Creation for Unknown Inbound Calls
When an agent selects "Create New Contact" in RingCX, the integration should directly pull up the page and save the new contacts.
1 vote -
Contact Sync with ZOHO CRM or APIs/CRMs
Allow API or CRM Contact Sync with RingCentral App - Mobile/Desktop.
Allowing API-based or CRM contact synchronization with the RingCentral mobile and desktop apps would help users access consistent, up-to-date customer information across devices. This would reduce manual contact entry, duplicate records, and the need to switch between applications to identify callers or find contact details. The capability would be particularly valuable for customer-facing teams that rely on CRM data, supporting faster outreach, more informed conversations, and streamlined workflows.
2 votes -
Voice Recording
I would like to see the ability to manually record multiple voice mails, that way I have a normal in office recording with my voice and I then can manually record an out of office message when I am away. Upon my return, I pull back my standard in office recoding without having to re-record the message.
1 vote -
Queue-Based Salesforce Screen Pop Filtering
Enhance the RingEX for Salesforce integration to dynamically filter Salesforce screen-pop results based on the originating inbound call queue.
The customer operates a multi-client call centre, with each client assigned a separate call queue. Since the same caller may have multiple Salesforce Leads or Accounts associated with different clients, they want the integration to display only records matching the originating queue's corresponding Salesforce Record Type.
For example, calls received through the "Call Queue A" queue should only display matching Leads or Accounts with that client's Record Type, excluding records belonging to other clients even when they share the same phone…
7 votes -
Salesforce Mass text
Ability to send a mass text for more than 10 recipient. Currently customer can only send to maximum 10 recipient
1 vote -
Feature Request: One-Click Alphabetical Sorting for Yealink Key Templates and Line Keys
Feature Request: One-Click Alphabetical Sorting for Yealink Key Templates and Line Keys
Requesting an “Alphabetize” or “Sort A–Z” button in the RingCentral Admin Portal for Yealink Key Templates and Line Keys.
This feature would allow administrators to automatically sort assigned names, extensions, and line keys alphabetically with a single click, eliminating the need to manually rearrange entries.
This would save administrative time, improve consistency, and make managing multiple phone configurations much easier.
Please consider adding this simple but valuable quality-of-life enhancement.
1 vote -
Salesforce - AI Notes features
Can RingCentral for Salesforce 6.49.2 automatically append RingEX AI Notes to an existing Salesforce Task created by server-side Activity Sync, without creating a duplicate Task?
1 vote -
New template for Workflow Builder
I'd like to suggest a feature that would help us manage missed calls and unanswered SMS more efficiently.
Missed Calls: Have a dedicated list of all missed calls that still need follow-up. Once someone calls the customer back and the call is answered, the number should automatically be removed from the pending list. This way, we know the customer has been contacted without manually updating the status.
Unanswered SMS: Similarly, have a list of incoming text messages that haven't received a reply. Once someone responds, the conversation should automatically disappear from the pending list.
Ideally, both lists would update automatically…
1 vote -
integration with chirotouch
Please integrate with ChiroTouch
1 vote -
Call log creation from RingCentral to Salesforce
Have an option to have the call logs from RingCentral be created as Interaction and Interaction Summary records in Salesforce, rather than as Task records.
We are using Salesforce Financial Services Cloud and would like to understand whether RingCentral provides out-of-the-box (OOB) integration to support these record types, or whether its standard integration supports call logging only through the Task object.
2 votes -
Salesforce custom call center / cti
Customer requesting to support their customize call center / cti
1 vote -
RC for Salesforce - Outbound Caller ID
Our phone numbers already have names assigned in RingCentral, but the Salesforce dialer’s “From” dropdown labels them “Direct,” including numbers assigned to call queues.
Can the dropdown display the phone number label or queue name instead? Agents need to distinguish the enrollment lines and select the correct outbound number.1 vote -
Request to Customize ACO / RingCentral Presence Synchronization Notification Emails
Feature Request Description:
Requesting the ability to customize the default notification emails automatically triggered by Avaya Cloud Office (ACO) / RingCentral Presence Synchronization.
Currently, the notification email content cannot be modified, including the support phone number embedded in the message. This may cause confusion when users are directed to contact an Avaya support number that does not align with the organization's internal support process.
Requested Enhancement:
Allow administrators to customize the default notification email content.
Enable replacement of the embedded Avaya support phone number with the organization's internal Helpdesk contact details.
Ideally, provide granular control over notifications so administrators can…
1 vote -
RC App Connect - Fax
I am looking to integrate RingCentral with GoHighLevel to send faxes directly through our workflow/platform. Could you please clarify if a direct native integration exists between RingCentral and GoHighLevel specifically for outbound faxing, or if using the RingCentral Fax API / Webhooks (or a third-party connector) is required?
Additionally, if API integration is the recommended approach, could you point me toward any documentation or best practices for setting up RingCentral's Fax API for this user case?
Thank you for your assistance, and I look forward to hearing from you soon.
1 vote
- Don't see your idea?