Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

512 results found

  1. AI Notes on RingCentral for Dynamics

    The AI transcribing and notes feature that's on the desktop app is not available for the integration. This would be a great feature since this can be added to the phone call and connected to the contact / relationship in the CRM automatically, instead of having to type out notes.

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  2. HubSpot: Associate Calls to other objects such as Deals

    Currently, we are only able to associate calls to a contact record. And even though all the call logs are saved against that contact record, it can become tedious to figure out which call is related to which deal. Moreover, sometimes a call needs to be linked to an email or a manual note, to give it more context and make it easily searchable.

    So an option to associate calls to other objects (Deals, Invoices, Emails, Notes, etc) in HubSpot would be very useful.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  3. HubSpot: Individual control for pop-up windows

    It would be very useful to have individual control over which calling window should up between the in HubSpot pop-up window vs the independent browser window (app.hubspot.com/calling-integration-popup-ui).

    This way the end user can choose to only show one window if they prefer.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  4. HubSpot: Remember pop-up window settings

    When we first sign into HubSpot and open the calling window, two windows open up. One pop-up within the HubSpot app and the other is an independent browser window (app.hubspot.com/calling-integration-popup-ui). It would be nice to have the system remember not to pop-up the in HubSpot window the next time we log in if the user has chosen to turn it off in the settings area.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  5. Service Hub/Helpdesk: Calls to an RC number will create a ticket automatically

    Calls to an RC number will create a ticket automatically

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  6. Enable multiple features for SCIM Active Directory Provisioning

    Ability to "Department Field" in RC Admin portal after provisioning
    Ability to modify the options for new users provisioned through SCIM. See attached screenshot for reference

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  7. Route RingCentral Voicemails to HubSpot via Email

    Enable voicemail messages from RingCentral to be routed automatically to a HubSpot account via email, so they can be logged and associated with the relevant contact or deal.

    Use Case:
    Many teams use HubSpot as their primary CRM and communication log. While RingCentral currently offers call logging through its native integration, voicemail messages often remain siloed in RingCentral, leading to missed follow-ups and fragmented records.

    We would like to get this done without relying in Zapier since you can only connect accounts in Zap as a user-level.

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  8. Ringcentral voice announcing for outbound calls!!

    Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user makes an outbound call the voice recording of the user could say, Hello, this is ______________ from XYZ company on a recorded line.... then the user would just take over the call seamlessly. Your current way of announcing causes everyone to hang up! This is super important in Florida as we are a two party consent state for call recording. This is critical, I basically won't allow outbound callers in my company to…

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  9. Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user m

    Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user makes an outbound call the voice recording of the user could say, Hello, this is ______________ from XYZ company on a recorded line.... then the user would just take over the call seamlessly. Your current way of announcing causes everyone to hang up! This is super important in Florida as we are a two party consent state for call recording. This is critical, I basically won't allow outbound callers in my company to…

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  10. Pop up the app for inbound calls in RC for HubSpot CTI

    Currently, when the calling option is set to Browser and the 'Pop up the app for inbound calls' is enabled, users will still need be on the HubSpot page to see the pop up window for inbound calls.

    It would be great if we have an option for the pop up window to appear even if the end-user is not on the HubSpot page during the incoming call.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  11. Add Website/URL Field When Adding New Contacts

    Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Audit Trail search on how the user logged in? Was it SSO or native credentials?

    Within the Audit Trail we would like additional login information on how the user logged in. Whether it was by SSO or native credentials.

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  13. RingCX Create workflow

    Ringcx

    When creating workflow and costumer like to merge a new created or exciting workflow ,the would like to have to option to merge with other flow
    As for now this option is not available

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Correct information logging for AppConnect (PipeDrive) for Beetexting SMS

    The customer would like to be able to log the correct information (i.e., the correct senders) for shared SMS in Beetexting. This would be helpful for organization and data retrieval purposes. This can greatly contribute to internal workflow for companies that utilize the following CRMs and applications.

    6 votes
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  15. RingEX for HS | Enable Auto-log Calls only for calls made directly from the CTI

    Is it possible to configure the system so that only calls made through the CTI are logged, and exclude calls made via other platforms (e.g., RingCentral desktop app, mobile app, RingCentral for Google, etc.)? Essentially, they are looking for the opposite behavior of the 'Activity Sync' feature.

    They’ve already disabled Activity Sync. However, since they typically have HubSpot open the majority of the time (about 99%), calls placed from other endpoints are still being logged and new contacts are being created. Disabling the 'Auto Log Calls' setting is not an option for them since majority of the calls they place…

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  16. Change the number off repeating prompts in IVR before net action

    We would like to have the option to change the number off repeating prompts before the next action
    in our IVR menu
    Min 1 repeat to max 10

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. RC App Connect

    Best method to deploy the RC App connect to our current users in bulk.

    Standardize the settings for deployment as I have them functioning in my current test environment.

    3 votes
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  18. RingCX for Zoho Embedded Agent - Outbound Dialer, Lead List Mapping

    RingCX for Zoho Embedded Agent - Enable the Outbound Dialer (Preview/Progressive) Lead List to be mapped and seen within the Zoho Embedded Agent. This will enable the agents to see the data, versus not being able too and going in blind.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. option to log the call along with the voicemails in HubSpot

    RingCentral integration with HubSpot. While calls and texts are syncing correctly, voicemails are not appearing or showing up in the system. All other aspects of the integration seem to be functioning properly, but the voicemail sync issue requires attention.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  20. Ability to remove/modify options on Call logs on Salesforce CTI

    Enable a feature wherein users are able to modify to remove/add options on call log

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?
← Previous 1 3 4 5 … 25 26
  • Don't see your idea?