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541 results found

  1. Contact synchronization with my CRM

    This idea is to synchronize contacts from your CRM directly into RingCentral. This would provide several key benefits:

    • Improved Caller ID: When customers call, their names will be properly displayed in RingCentral, eliminating the need for external Computer Telephony Integration (CTI) solutions to identify callers.
    • Simplified Call Handling: Easily create customized call routing and handling rules based on your CRM contacts.

    We will use this idea to aggregate interest in this feature across all CRMs, including, but not limited to, Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Bullhorn, Pipedrive, and more.

    If you need this capability, please vote for this idea!…

    24 votes
    New  ·  10 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Unknown Contact Creation

    Provide more settings to be able to turn off contact creation for unknown numbers

    13 votes
    New  ·  3 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  3. HubSpot Video Meeting Scheduler

    RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

    10 votes
    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  4. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts

    11 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  5. Integration Console - Salesforce connect

    Connect the Salesforce to the integration console for enhanced integration features with RingCentral

    14 votes
    New  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  6. Call Park for RingEX HubSpot

    Allow users to park calls within the Integraiton

    6 votes
    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  7. HubSpot: Automatic Ticket Creation

    Create tickets automatically for calls using the HubSpot Integration

    6 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  8. Extracting more RingSense Data via Reports or API

    We want to find a way to extract the reports already found under RingSense (CSAT, etc), and specifically call quality and CSAT scores like how reports from RingCX Analytics can be sent to an S3 bucket or e-mail via schedule; if not possible, then we can also perform API calls, but the current API seems limited and does not provide the full array of information found in the dashboards.

    6 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
    How important is this to you?

  9. Display Extension DND Status in RingCentral Admin Portal

    Currently, there is no way for admins to view the Do Not Disturb (DND) status of users from the RingCentral Admin Portal. The only way to determine if a user has enabled DND is by accessing their individual RingCentral app, which is not scalable or practical in environments with multiple users or contact center agents.

    This feature request is to add real-time visibility of each user’s DND status directly within the Admin Portal, either as a standalone column in the Users list or within each user’s profile page. Ideally, this would include:

    A visual indicator (e.g., icon or label) showing…

    9 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. Correct information logging for AppConnect (PipeDrive) for Beetexting SMS

    The customer would like to be able to log the correct information (i.e., the correct senders) for shared SMS in Beetexting. This would be helpful for organization and data retrieval purposes. This can greatly contribute to internal workflow for companies that utilize the following CRMs and applications.

    6 votes
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  11. RingCentral for HubSpot - Fax

    Ability to fax using the HubSpot integration

    4 votes
    New  ·  3 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  12. HubSpot Inbox Feature

    Utilize RingCentral for HubSpot with the HubSpot inbox feature

    5 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  13. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    conditions: having teams calls + RC EA in teams active and logged in.

    as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)

    example 1:
    when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.

    example 2:
    Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.

    56 votes
    New  ·  2 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  14. RingEX for HubSpot: Conference Call Capability

    Ability to have conference calls within the RingCentral for HubSpot Integration

    4 votes
    New  ·  2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  15. Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs

    The customer attempted to integrate RingCentral SIP with ElevenLabs' Conversational AI using standard SIP over TLS, but encountered TLS handshake failures due to certificate validation issues (legacy CN field, SANs mismatch). RingCentral's current SIP endpoints are designed for device registration only, not for SIP trunking, which limits integration possibilities with modern AI-driven platforms. The customer would like to request native SIP trunking support or improved compatibility for third-party platforms like ElevenLabs.

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Ability to "Share" voicemails in Teams Embedded App

    In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.

    10 votes
    New  ·  4 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  17. RC App Connect

    Best method to deploy the RC App connect to our current users in bulk.

    Standardize the settings for deployment as I have them functioning in my current test environment.

    4 votes
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  18. Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce

    Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.

    11 votes
    New  ·  9 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  19. ringcentral salesforce integration

    Call Log Association Issue: from SalesForce to RingCentral
    When initiating a "Click-To-Dial" call from a Person Account and associating the auto call log with a specific Case through the "Related To" field, the call log appears on the Person account but not in the associated Case feed. Please review to attached video for example.

    7 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  20. HouseCall Pro integration

    Automatically show caller details/past jobs and other info from HouseCall Pro. Please integrate it with Housecall Pro

    7 votes
    New  ·  2 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?
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