Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

526 results found

  1. Jobber integration for App Connect

    We've heard from several customers who use Jobber, a leading field service CRM, and are interested in a native integration with RingCentral through the App Connect framework. Jobber helps service-based businesses manage scheduling, client communication, invoicing, and job tracking—often in the field and on the go. A RingCentral integration could unlock powerful workflow automations, such as sending SMS appointment reminders, logging call activities directly into Jobber, or triggering follow-up tasks based on missed calls or voicemails.

    We recognize the value this could bring to field service teams looking to streamline operations and improve customer responsiveness. If you're a Jobber customer…

    22 votes
    New  ·  7 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  2. Integration Console - Salesforce connect

    Connect the Salesforce to the integration console for enhanced integration features with RingCentral

    10 votes
    New  ·  2 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  3. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    conditions: having teams calls + RC EA in teams active and logged in.

    as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)

    example 1:
    when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.

    example 2:
    Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.

    52 votes
    New  ·  2 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  4. usb-c adapter Jabra Link 390 compatibility issue

    The control function of usb-c adapter Jabra Link 390 is not working w/ RingCentral app and MS teams.

    7 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Integration with Smart Funnels Pro

    Add Smartfunnelspro to your approved apps: https://smartfunnelspro.com/

    5 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  6. Park Call Key Option for RingCentral for Salesforce

    Similar to the RingCentral app and phone app provide a button within the RingCentral for Salesforce that will allow users to quickly park calls and pick up parked calls.

    11 votes
    New  ·  4 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  7. Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce

    Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.

    10 votes
    New  ·  4 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  8. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

    Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

    10 votes
    New  ·  4 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  9. Display Salesforce Task Date, Picklist, and Text Fields in NICE CXone Embedded Agent UI

    We are using the NICE CXone Embedded Agent within Salesforce and would like to request an enhancement that allows for the inclusion of specific Salesforce fields in the agent interface.

    Business Need:

    Our agents rely on visibility into specific Salesforce fields (including Task Date, Picklist, and Text fields) during customer interactions. Currently, we are unable to configure which fields appear.

    Requested Enhancement:

    • Enable administrators to configure and display additional Salesforce fields in the CTI softphone UI, such as:

      • Task Date fields
      • Picklist fields
      • Text fields

    Impact:

    The inability to expose key contextual data directly in the CTI panel leads to…

    4 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  10. allow reliable delivery of notifications via Verizon SMS

    Allow reliable delivery of notifications via Verizon SMS

    26 votes
    New  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. User Manage Queues from the RingCentral for Salesforce Integration

    Allow users to select which queues they accept calls from directly from the RingCentral For Salesforce integration app

    9 votes
    New  ·  4 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  12. Integrate Salesforce within the RC App

    The more our customers leverage RingCX, they need a way to avoid web page refreshes disconnecting calls. Salesforce (SFDC) encounters a lot of random refreshes that are impacting the SFDC Agent widget when on calls (since it's just the RCX native with a skin on it). If the agent can use the embedded RCX within the desktop version of RingEX, and they can access SFDC content in-app, that would be a solid workaround for the refresh issue.

    SFDC content to access in-app includes: customer profiles, records, accounts, opportunities, etc.

    4 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  13. Integrate WhatsApp to MVP plans

    It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    65 votes
    New  ·  9 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Option to disable RingCentral app and Teams Similtaneous Ringing.

    RingCentral app and MS Teams ring together, how to stop this simultaneous ring
    Currently if a user is using both the RC App and MS Teams is integrated with RC, when a call comes in, it rings on both RC App and Teams.
    Is there a way to stop/chose where the user wants the call to ring, i.e. either the RC App or MS Teams.
    The only option I currently see is to disable the RC and Teams integration for the user.
    There should be a toggle or preference setting per user for where calls should ring.

    3 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  15. AI Transcription in RC App to RC for Salesforce

    Need to get the AI transcribed notes from RC app to RC for Salesforce

    10 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  16. Ability to "Share" voicemails in Teams Embedded App

    In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.

    6 votes
    New  ·  2 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  17. Improve AI Transcription

    Most of the time, the transcription is inaccurate, making this feature unreliable. We need to enhance the accuracy by making sure the languages and accents included for the AI system are broad or expanded enough that it can detect whichever words are mentioned in the calls are transcribed properly. This will help save time and increase efficiency as we won't need to go back to the recording and listen to it just to get the correct statements mentioned in the conversation.

    5 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  18. Allow admins to send SMS on behalf of others

    Right now, using the API, one can only send an SMS from the phone numbers associated with the credentials used to authenticate to the API. This is limiting because it requires implementers to manage a large set of credentials and use different credentials depending on the phone numbers they want to send SMS from.

    This idea would introduce the ability/permission for a RingCentral user with the SuperAdmin role to invoke the send SMS API to send messages from any phone number in the company (assuming that phone number is enabled for SMS via TCR).

    3 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
    How important is this to you?

  19. automatically sync RingCentral contacts to Google Workspace

    automatically sync RingCentral contacts to Google Workspace

    I want to sync RingCentral contacts to Google Workspace without changing our current SCIM setup.
    I have some teams on Google Voice that need to be able to see our other teams on RingCentral for call handling.

    Importing via a .csv file is not effective as the file will need to be periodically downloaded from RingCentral, and then imported into Google Workspace.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Please set up connector for Leap Legal Software

    Please set up connector for Leap Legal Software

    2 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?
← Previous 1 3 4 5 … 26 27
  • Don't see your idea?